Starbucks
153 Granville Dr, Franklin
(317) 504-8842
Recent Reviews
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Came through drive through for breakfast. They had no breakfast or lunch whatsoever. No protein boxes. No warmed food. No sign outside. No changes to the drive through menu. Waited in drive through for 20 min while they served cars before me before I could get out.
Atmosphere: 1
Food: 1
Service: 1
Inconsistent drinks and super slow. Been stuck in the drive thru for 20+ minutes on more than one occasion. Currently been stuck in drive thru for online order long enough that people in multiple cars have gotten out and switched drivers and dealt with things in their back seat. 20+ minutes in a drive thru you can’t exit is crazy! This would have been a great time to turn off online ordering since it’s already been paid for and just setting there waiting to be picked up.
Atmosphere: 2
Food: 2
Service: 1
Always good just expensive
Atmosphere: 5
Food: 5
Service: 4
My Sister and myself went through the drive though to get her a Hot Drink. Ordered a White Chicolate Mocha for the long drive home. Drink was made incorrectly they made it iced. I told the young lady at the drive through it no big deal I will pay for that one and keep it and they can make the one we ordered. Which mind you we had already paid for. I took the drink and then she asked us to have it back for a minute to label it. The Manager then processed to dump out the drink out in the sink in a very rude manor. Don't quite understand I was willing to pay for there mistake. We waited on our original drink. Then ask for the manager the one that dumped the drink to come to the window. Where we had asked her why she had dumped it we were willing to pay for the mistake. She said it wasn't my mistake we said that's beside the point you wasted it we were willing to pay for it. She also had said she didn't hear us say we would pay for it. She was not the one at the window. I feel bad for her employees and her customers. Do better.
Service: 1
We always look forward to having a fresh americano coffee.... Have to say both my husband and I were very disappointed in the water down tasteless coffee from starbucks. The young staff were pleasant.. the bathrooms were dirty and w/o toilet paper...both rolls empty.. not checked on for cleanliness. Maybe instead of being focused on gender friendly.You should be focused on.Is your facility clean and are you putting out a good product
Atmosphere: 2
Food: 2
Service: 4
I came in here today to see if the new Snoopy cups had launched for Starbucks. A friend of mine has said that they launch today but the employee inside. Let me know that it was tomorrow. She was so sweet and kind. I am excited tomorrow to see what they have for Snoopy. Although I did not purchase anything here, they were very kind and helped me out. Thank you so very much.
Atmosphere: 5
Food: 5
Service: 5
Drive thru open only...corona time
Atmosphere: 1
Food: 4
Service: 1
I hate when they EXPECT A RIP
Let me tell you about working at Starbucks, 1st of all, the hourly wage is NOT a servers wage of less than $3/hr. It's closer to $12_15. They get so many perks including free coffee, and free food. Tips are for ppm that earn $2.42/hr. and take my order, bring it to me, then clean up after me, not for someone taking my order, then handing me a coffee at the drive thru!
And the coffees here, they all taste the same.
Atmosphere: 2
Food: 1
Service: 1
Typically my go to location but past two times I feel like I’ve been paying for ice and a splash of a drink. :( this is my drink after my 8 min drive. Couple drinks and pretty much gone.
Atmosphere: 5
Food: 5
Service: 4
Yummy drinks
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Traveling thru on our way home, I put in a mobile order for 2 grande coffees to pick up inside. Drove up and found the door locked. 20 minutes later, going thru the drive thru, we get our lukewarm coffees, even asking that they be poured hot. Very disappointed that when ordering, there wasn't a notification saying drive thru only and then when we finally got our coffee, they wouldn't pour us a fresh, hot coffee. We travel this way frequently and have stopped here several times. But, we will choose a different store from now on.
Food: 1
Service: 1
The drive through was fast. The girl at the window was cheery and helpful. The person who made the latte needs some lessons, it tasted horrible. $5&change down the drain.
Food: 1
Service: 5
Excellent establishment. Very nice and perfect drinks.
Atmosphere: 5
Food: 5
Service: 5
Parking: Crowded
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Venti Iced Latte
Went through the drive-thru today and the staff was fantastic. The service was quick and our drinks are really good! They were having some issues with their system after we had ordered and graciously comped our order when we were unable to use our starbucks app to pay.
Vegetarian options: multiple vegetarian options on menu
Dietary restrictions: Large selection of non-dairy milk as well as vegetarian hot breakfast options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Blonde, Venti Iced Latte, Iced Pumpkin Spice Latte, Iced Caramel Macchiato, Potato Cheddar & Chive Bakes
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