Steak 'n Shake
2088 N Morton St, Franklin
(317) 736-5219
Recent Reviews
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Improved greatly since last year. Would go again.
Atmosphere: 4
Food: 4
Service: 5
So literally just came from here, not even 10 minutes ago. Fries are completely cold. Ask for extra oyster crackers in my bag. Because I ordered 2 chilies puts 2 in there and tells me. Oh I put extra. Call them about 5 to 6 × 2 see if I can get in touch with them. Drove past the facility. No one's there. And they're playing on their phones and just listening to the phone ring beyond crazy if this is who you're having work for your company, I would look for better management
Food: 2
Went through the drive thru tonight. Ordered a triple steak burger completely plain, no cheese. Got home and discovered the cook took cheese off a burger that was already made instead of making it to order, leaving some cheese all over the patties. Tried to call the restaurant and no one would answer. Definitely won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Restaurant is filthy dirty. Tables dirty, floor hasn’t been cleaned under tables for who knows how long. Management is awful.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Hamburger
The guy(manager)in all black was not wearing gloves handling people's food for the whole 10 mins I stood waiting for my food. Not to mention my food sat back under the warmer for 10 mins while I was waiting. I said something when he handed me my food and all he says is have a good night while he walked away. Horrible customer service as a manger! Got home and my daughter finds a hair matted in her fries. I will never go back to this location!!!! Disgusting.
Had to leave from how nasty it was ans very rude employees
Atmosphere: 1
Service: 1
Cooks were cussing loudly. If I would have know that you had to order from a kiosk I would have went elsewhere. I don't go to a restaurant to wait on myself, get my food and drinks. I want to sit with my family that I don't get to see often and talk. Won't return.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hamburger
Sinne they switched to kiosk services this location had become nasty. Floors compleatly sticky and covered in debris, booths and tables were filthy, and bathrooms looked just as bad. Food is very hit and miss. Didn't speak to a single staff member while I was there.
Wheelchair accessibility: Ramp
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Hamburger
Always friendly, fast service and hot food!
Food: 5
Service: 5
Great friendly staff. Fresh food. Good experience.
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
The food is still delicious but there are no servers anymore. Kiosks, that's it. Welcome to 2024
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Hamburger, Kit Kat Shake, Slider, Double Steak Burger and Fries, Pulled Pork, Patty Melt, Garlic Burger and Fries with Cheese, Cheeseburger, Onion Rings
I rarely make reviews, but my order from tonight was actually disgusting. All of my food was lukewarm, and my take out order had the wrong items in it. If this was all, I wouldn't be writing a review. The worst part is that several of the food my family ate was actively rotten. The milkshakes were soured, the tea tasted like it was contaminated, and the chicken was expired and practically raw.
When I pulled up to the drive through, the employees were smoking at the backdoor in a big group instead of keeping their food and restaurant sanitary and safe. The people managing this restaurant ought to be ashamed.
I strongly advise that you don't waste your time spending your money here. Needless to say I'm never going back.
Atmosphere: 1
Food: 1
Service: 1
So gross!! Pulled into drive through and all the staff were outside smoking, milkshakes were sour tasting all the food was cold and looked like it had been sitting in a heater for hours. They got our order wrong as well, huge waste of money!! If I could give no stars I would
Atmosphere: 1
Food: 1
Service: 1
Ran by robots now. ?
I know that sounds weird, but you go in now and order from a screen, must pay electronically, and food pops up with no one ever acknowledging you.
Introvert paradise?
Atmosphere: 2
Food: 4
Service: 1
Thank you for drowning my burger in garlic sauce making the burger inedible and a nice soggy bun to go with it
Atmosphere: 3
Food: 1
Service: 3
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