Ordered food for me and my son and the order was wrong i had also paid for double meat and didn't have it on my sandwich this is the third time i have had problems with this subway We will not be back
Atmosphere: 1
Food: 1
Service: 1
Judie Boyce
I will never order from this subway again. I asked for my toppings to be put separate from my sandwiches because we wanted to heat and eat them later in the day at home. They wouldn't do it unless I paid $10 extra, because it would be a salad. I paid 12.00 apiece for my sandwiches with just chicken on the buns and left disgusted. I explained the vegs on the sandwiches would be soggy by the time we wanted to heat them later, but they wouldn't give me the vegs on the side. I had to go to Kroger's and buy my vegs there. What's the world coming to when you have to pay extra for something that comes on the sandwich because you want it separate!?
Arty Wiser
It is your standard subway. The staff there are super friendly. The only thing that I didn't notice was when they were busy one time they put online orders at the bottom of the list. So people were showing up to pick up their food and they hadn't even began to prepare it yet. Those individuals had to wait until everybody in line was served. They did call in an additional employee to help them through the rush.
They don't participate in vetrens day thank you ,that's ok I don't like ragheads anyway.
Atmosphere: 1
Food: 1
Service: 1
Ashley Kay Ripka (Ash)
The lady who waited on us didn't understand a word we were saying, but overall it was good
Wheelchair accessibility: This location has plenty of wheelchair accessible parking spots
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Veggie Delite
Sara Brown
Food was a 10/10 and the woman helping us was so very nice and accommodating! best subway in franklin!!
Atmosphere: 5
Food: 5
Service: 5
A G
I visited your Subway location some time ago and observed some concerning behavior from an employee. She was kicking a knife along the floor, which raised safety and hygiene issues. When I expressed my concern, she seemed to become upset and started putting excessive amounts of condiments on customers' sandwiches. Needless to say, I ended up with a mustard sandwich. This behavior negatively affected the quality of service and the overall customer experience. While I do hope she's okay, I recommend addressing these issues through additional training on proper food safety and customer service standards.
My friend and I came here with several of our quiet, professional young people, several of whom are minors who brought their own PBJ sandwiches, from our church youth group. After purchasing several full meals, we were all kicked out of the restaurant per “manager’s policy” because not all of our group purchased food from the restaurant! I’ve been going to Subways around the country with this youth group for over 8 years, and this is the first time I’ve ever been kicked out of one, much less with literal children in the group, and after purchasing at least $50 worth of food. The employees were very apologetic, and kind, but their manager really needs to be kinder to them and treat them better if they’re so scared they feel the need to kick out quiet, well behaved children from their restaurant rather than be fired!!
Atmosphere: 1
Food: 4
Service: 1
Quint Ogle
Got there at 940pm and the door was locked. Got both employees attention and they looked at me like I was numerically challenged. Sign says 10pm. Google said 10pm. These workers said 930pm. Who am I to argue? Or spend my money there ever again. ✌?✌?
I go here because it doesn't seem to be gross like some and they also accept my coupons at this location
Atmosphere: 3
Food: 3
Service: 3
Nikki Leigh
The older lady that works here is so unfriendly! This is not the first time, which is why I am writing a review. I wonder if she is offended that I use coupons? She speaks, I heard her speak to other people. I told her thank you and she said nothing, then I told her to have a great night and she also said nothing. I was in here with my son last week, and she was the same unfriendly way that she was today. I stood at the counter when I first arrived. The gentleman made what seemed to be online sandwiches. No one even acknowledged that I was there. Customers like friendly people! Especially small town franchise businesses. The subway off of 65 is way friendlier and has the same quality of food.After reading other reviews, I’m changing my rating. Apparently having an attitude over coupons is a common here. Rude people.
Atmosphere: 1
Food: 2
Service: 1
Jim Kielma
Terrible communication. They barely spoke English. The person I assume was the manager was very abrasive. Food wasn't fresh either. Worst Subway sandwich and experience I've ever had.
Atmosphere: 1
Food: 1
Service: 1
Andrew Mason
Stay far and clear from this place, never make your sandwich correctly even when it's right in front on you. I had to say more of the sides three times. They speak in there language as you are checking out. They try there best for you to not use a coupon. Never will be back.
Atmosphere: 3
Food: 2
Service: 1
Brad Roberts
Store is very clean. Several tables to sit and enjoy your sub.
Parking: Parking is shared with several businesses.
Ordered food for me and my son and the order was wrong i had also paid for double meat and didn't have it on my sandwich this is the third time i have had problems with this subway We will not be back
Atmosphere: 1
Food: 1
Service: 1
I will never order from this subway again. I asked for my toppings to be put separate from my sandwiches because we wanted to heat and eat them later in the day at home. They wouldn't do it unless I paid $10 extra, because it would be a salad. I paid 12.00 apiece for my sandwiches with just chicken on the buns and left disgusted. I explained the vegs on the sandwiches would be soggy by the time we wanted to heat them later, but they wouldn't give me the vegs on the side. I had to go to Kroger's and buy my vegs there. What's the world coming to when you have to pay extra for something that comes on the sandwich because you want it separate!?
It is your standard subway. The staff there are super friendly. The only thing that I didn't notice was when they were busy one time they put online orders at the bottom of the list. So people were showing up to pick up their food and they hadn't even began to prepare it yet. Those individuals had to wait until everybody in line was served. They did call in an additional employee to help them through the rush.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Rotisserie-Style Chicken, Lays Baked Original, Chocolate Chip Cookie
They don't participate in vetrens day thank you ,that's ok I don't like ragheads anyway.
Atmosphere: 1
Food: 1
Service: 1
The lady who waited on us didn't understand a word we were saying, but overall it was good
Wheelchair accessibility: This location has plenty of wheelchair accessible parking spots
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Veggie Delite
Food was a 10/10 and the woman helping us was so very nice and accommodating! best subway in franklin!!
Atmosphere: 5
Food: 5
Service: 5
I visited your Subway location some time ago and observed some concerning behavior from an employee. She was kicking a knife along the floor, which raised safety and hygiene issues. When I expressed my concern, she seemed to become upset and started putting excessive amounts of condiments on customers' sandwiches. Needless to say, I ended up with a mustard sandwich. This behavior negatively affected the quality of service and the overall customer experience. While I do hope she's okay, I recommend addressing these issues through additional training on proper food safety and customer service standards.
Atmosphere: 1
Food: 1
Service: 1
Great food!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Ham Egg & Cheese Wrap, Subway Club, Coca-Cola Classic, Chocolate Chip, Pizza Sub, Grilled Chicken, Subway Footlong Cookie, Auntie Anne's Footlong Pretzel
My friend and I came here with several of our quiet, professional young people, several of whom are minors who brought their own PBJ sandwiches, from our church youth group. After purchasing several full meals, we were all kicked out of the restaurant per “manager’s policy” because not all of our group purchased food from the restaurant! I’ve been going to Subways around the country with this youth group for over 8 years, and this is the first time I’ve ever been kicked out of one, much less with literal children in the group, and after purchasing at least $50 worth of food. The employees were very apologetic, and kind, but their manager really needs to be kinder to them and treat them better if they’re so scared they feel the need to kick out quiet, well behaved children from their restaurant rather than be fired!!
Atmosphere: 1
Food: 4
Service: 1
Got there at 940pm and the door was locked. Got both employees attention and they looked at me like I was numerically challenged. Sign says 10pm. Google said 10pm. These workers said 930pm. Who am I to argue? Or spend my money there ever again. ✌?✌?
Service: 1
Restaurantji Recommends
I go here because it doesn't seem to be gross like some and they also accept my coupons at this location
Atmosphere: 3
Food: 3
Service: 3
The older lady that works here is so unfriendly! This is not the first time, which is why I am writing a review. I wonder if she is offended that I use coupons? She speaks, I heard her speak to other people. I told her thank you and she said nothing, then I told her to have a great night and she also said nothing. I was in here with my son last week, and she was the same unfriendly way that she was today. I stood at the counter when I first arrived. The gentleman made what seemed to be online sandwiches. No one even acknowledged that I was there. Customers like friendly people! Especially small town franchise businesses. The subway off of 65 is way friendlier and has the same quality of food.After reading other reviews, I’m changing my rating. Apparently having an attitude over coupons is a common here. Rude people.
Atmosphere: 1
Food: 2
Service: 1
Terrible communication. They barely spoke English. The person I assume was the manager was very abrasive. Food wasn't fresh either. Worst Subway sandwich and experience I've ever had.
Atmosphere: 1
Food: 1
Service: 1
Stay far and clear from this place, never make your sandwich correctly even when it's right in front on you. I had to say more of the sides three times. They speak in there language as you are checking out. They try there best for you to not use a coupon. Never will be back.
Atmosphere: 3
Food: 2
Service: 1
Store is very clean. Several tables to sit and enjoy your sub.
Parking: Parking is shared with several businesses.
Atmosphere: 5
Food: 5
Service: 5
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