I love Dunkin, don’t get me wrong. I have the app, I love the reward system, but every time I go to this location and ask for LIGHT ICE 3/4 of my drink is ice. I talked to other ppl about it around the area and they also agree. PLEASE PUT A NORMAL AMOUNT OF ICE INTO OUR DRINKS!
Atmosphere: 3
Food: 4
Service: 1
Vance Beyer
Fast friendly service, I have never had a bad experience
Atmosphere: 5
Food: 5
Service: 5
Josh Kate McCoy
Update: staff has been great recently and service has been amazing.
Atmosphere: 5
Food: 5
Service: 5
Eli Strode
Accidentally placed my order at this location, called and asked for a refund, said they couldn’t cause it was already made. Makes no sense to me. Asked for corporate number and the name of the person taking my call, he shaved the phone down and hung up on me.
Atmosphere: 1
Food: 1
Service: 1
Lorie G
My double chocolate donut did NOT have a thick layer of chocolate icing as described in the advertisement. Disappointing. I could barely understand the server because of his foreign accent.
Atmosphere: 1
Food: 1
Service: 1
Lindsey Olson
There is a young lady who greets me every time I see her with a smile. She sometimes wears a beanie. My drink I get AT THIS LOCATION always tastes the same!
Atmosphere: 5
Food: 5
Service: 5
Leah Mielke
I ordered two drinks and bacon. When we got our hot coffee it was maybe 3/4 full and not hot. The bacon was raw and cold. Like just came out of the fridge cold. When we initially pulled up to the voice box the first person was rude. The Second Lady was much nicer at the voice box when she cut #1 off and when she was at the window. Only went here as a last resort and it solidifies I will never ever go to another Dunkin.
Food: 1
Service: 2
Sarah Lane
Shocked by so many bad reviews, this is the most consistent DD in the area in my opinion. Always quick, orders right, foods not burned or stale. The lincolnway Dunkin is downright awful, always out of espresso and foods gross. Not this location!
Food: 5
Service: 5
monica r
Save your money- Go to starbucks or McDonalds instead. After change in ownership service & food have gone down hill. Visited many times hoping for better service as they are next to my nail place, and every time I am disappointed. Communication- staff lacks english proficiency to take orders, under stand basic instructions or drink modifications as well as questions on promotions/coupons. They force you to use the kiosks so they don’t have to use the register system and can deny coupons. Beverage quality- last 3 trips my order was wrong (ingredients) as they used the sweetener flavored syrups add in not the unsweetened flavored syrups. The last two times my coffee was extremely watery and lacked coffee flavor. Cappuccinos are 1/2 foam, 1/2 coffee which tasted like foam & water. The counter gal made an absolute mess with the foam so I was doubtful she knew how to make it correctly. Thus, I asked for her to replace with just a black coffee with cream. This cup tasted like watered down coffee and creamer. Gross
Other locals- At nail salon I talked to others who got coffee that day or had recently visited. All reported their coffee drinks tasted poorly, very thin on ingredients and lacked proper coffee base.
Awful coffee- I suspect the new store mgmt is skimming on ingredients including standard brewing coffee grounds per pot or reusing old grounds to brew new pots.
Atmosphere: 1
Food: 1
Service: 1
Nicole Jones
Slowest place on earth! Don’t stay open as long as the hours they have posted. One grown ass adult had the audacity to rush my teenage daughter because they “were about to close”… when the doors says they were open for another 1.5 hours
Even at 6:30am this morning staff was friendly, thanks Cheyenne! And my order fresh and correct. So happy about the Dunkin Buckets.
Food: 5
Service: 5
Clifford Wallace
Stop by this new Dunkin’ Donuts in Granger and their hours say that they close at seven. At 6:45 their doors were locked. Finally, one of the workers walked around from the back, smoking a cigarette and I asked h him if they were closed and he said yes. I then proceeded to say oh so you don’t close at seven like your sign says. He replies no we do close at seven but we close early because we have to clean. So i repeat afain, so you dont close at 7 then.
For those who don’t understand business if you posted hours are 7 PM for closing that means at 7 PM you lock your door and then you proceeded to finish cleaning whatever you have not finished cleaning. It does not mean you close 30 minutes - an hour prior to your posted hours and sit around until 7. Every restaurant that I’ve worked in you clean prior to closing but stay open and then finish maybe an hour or so after closing time.
And then on top of that, he places his car in the drive-through spot so that no one can pull in there. It’s not even as if the drive-through was still open and the inside was closed.
TMAC Blade
Was excited for this place when I heard I was getting a Dunkin’ near me. This place is HORRENDOUS. Do NOT GO THERE! My review might sound like I was mad at somebody but the people there barely speak English, don’t work around your order by ignoring your requests, and keep giving you the wrong item. Save yourself a trip and hit up DIVINE DOUGH CO. instead in Edwardsburg, MI. I promise you, you won’t regret an extra five minute drive!
Atmosphere: 1
Food: 1
Service: 1
jake fuller
0 stars. Watered down coffee and long wait. Go to Chief down the street. Enough said
Atmosphere: 1
Food: 1
Service: 1
Troy Paige
Sitting in restaurant while food being prepared and we Had To Listen Employees and Employers air out problems. NOT PROFESSIONAL. I WOULDN'T LET MY TEENAGER WORK HERE. VERY
I love Dunkin, don’t get me wrong. I have the app, I love the reward system, but every time I go to this location and ask for LIGHT ICE 3/4 of my drink is ice. I talked to other ppl about it around the area and they also agree. PLEASE PUT A NORMAL AMOUNT OF ICE INTO OUR DRINKS!
Atmosphere: 3
Food: 4
Service: 1
Fast friendly service, I have never had a bad experience
Atmosphere: 5
Food: 5
Service: 5
Update: staff has been great recently and service has been amazing.
Atmosphere: 5
Food: 5
Service: 5
Accidentally placed my order at this location, called and asked for a refund, said they couldn’t cause it was already made. Makes no sense to me. Asked for corporate number and the name of the person taking my call, he shaved the phone down and hung up on me.
Atmosphere: 1
Food: 1
Service: 1
My double chocolate donut did NOT have a thick layer of chocolate icing as described in the advertisement. Disappointing. I could barely understand the server because of his foreign accent.
Atmosphere: 1
Food: 1
Service: 1
There is a young lady who greets me every time I see her with a smile. She sometimes wears a beanie. My drink I get AT THIS LOCATION always tastes the same!
Atmosphere: 5
Food: 5
Service: 5
I ordered two drinks and bacon. When we got our hot coffee it was maybe 3/4 full and not hot. The bacon was raw and cold. Like just came out of the fridge cold. When we initially pulled up to the voice box the first person was rude. The Second Lady was much nicer at the voice box when she cut #1 off and when she was at the window. Only went here as a last resort and it solidifies I will never ever go to another Dunkin.
Food: 1
Service: 2
Shocked by so many bad reviews, this is the most consistent DD in the area in my opinion. Always quick, orders right, foods not burned or stale. The lincolnway Dunkin is downright awful, always out of espresso and foods gross. Not this location!
Food: 5
Service: 5
Save your money- Go to starbucks or McDonalds instead. After change in ownership service & food have gone down hill. Visited many times hoping for better service as they are next to my nail place, and every time I am disappointed.
Communication- staff lacks english proficiency to take orders, under stand basic instructions or drink modifications as well as questions on promotions/coupons. They force you to use the kiosks so they don’t have to use the register system and can deny coupons.
Beverage quality- last 3 trips my order was wrong (ingredients) as they used the sweetener flavored syrups add in not the unsweetened flavored syrups. The last two times my coffee was extremely watery and lacked coffee flavor. Cappuccinos are 1/2 foam, 1/2 coffee which tasted like foam & water. The counter gal made an absolute mess with the foam so I was doubtful she knew how to make it correctly. Thus, I asked for her to replace with just a black coffee with cream. This cup tasted like watered down coffee and creamer. Gross
Other locals- At nail salon I talked to others who got coffee that day or had recently visited. All reported their coffee drinks tasted poorly, very thin on ingredients and lacked proper coffee base.
Awful coffee- I suspect the new store mgmt is skimming on ingredients including standard brewing coffee grounds per pot or reusing old grounds to brew new pots.
Atmosphere: 1
Food: 1
Service: 1
Slowest place on earth! Don’t stay open as long as the hours they have posted. One grown ass adult had the audacity to rush my teenage daughter because they “were about to close”… when the doors says they were open for another 1.5 hours
Restaurantji Recommends
Even at 6:30am this morning staff was friendly, thanks Cheyenne! And my order fresh and correct. So happy about the Dunkin Buckets.
Food: 5
Service: 5
Stop by this new Dunkin’ Donuts in Granger and their hours say that they close at seven. At 6:45 their doors were locked. Finally, one of the workers walked around from the back, smoking a cigarette and I asked h him if they were closed and he said yes. I then proceeded to say oh so you don’t close at seven like your sign says. He replies no we do close at seven but we close early because we have to clean. So i repeat afain, so you dont close at 7 then.
For those who don’t understand business if you posted hours are 7 PM for closing that means at 7 PM you lock your door and then you proceeded to finish cleaning whatever you have not finished cleaning. It does not mean you close 30 minutes - an hour prior to your posted hours and sit around until 7. Every restaurant that I’ve worked in you clean prior to closing but stay open and then finish maybe an hour or so after closing time.
And then on top of that, he places his car in the drive-through spot so that no one can pull in there. It’s not even as if the drive-through was still open and the inside was closed.
Was excited for this place when I heard I was getting a Dunkin’ near me. This place is HORRENDOUS. Do NOT GO THERE! My review might sound like I was mad at somebody but the people there barely speak English, don’t work around your order by ignoring your requests, and keep giving you the wrong item. Save yourself a trip and hit up DIVINE DOUGH CO. instead in Edwardsburg, MI. I promise you, you won’t regret an extra five minute drive!
Atmosphere: 1
Food: 1
Service: 1
0 stars. Watered down coffee and long wait. Go to Chief down the street. Enough said
Atmosphere: 1
Food: 1
Service: 1
Sitting in restaurant while food being prepared and we Had To Listen Employees and Employers air out problems. NOT PROFESSIONAL. I WOULDN'T LET MY TEENAGER WORK HERE. VERY
Atmosphere: 1
Food: 3
Service: 2
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