got my usual drink that i get almost EVERY day so i can TELL when its made wrong, its almost $10 and today was a monday so i especially needed it and i ordered it on the app and then got it and first taste i could tell it was made wrong and i just knew a man made it because EVERY SINGLE TIME a man makes my drink at starbucks its always wrong EVERY TIME and it was in fact a man who made itš¤¦š¼āāļø. ruined my entire day #nomenshouldworkatstarbucks
Service: 1
Rose Williams
They keep giving out refreshers with lemonade when i ordered them with water.
Zakattack Gaming
Over priced coffee service by people who don't value service and hold customers to below standards. Seems like a waste of money to go here
Atmosphere: 1
Food: 1
Service: 1
Patty Baker
The Starbucks inside of Martin's is a bit frustrating. The barista was unwilling to be helpful. I wanted cold brew, but she couldn't do it without an appointment??? Really?
I know I'm no coffee officianado, but wow. I bought the hot coffee, took it home, and poured it over a ton of ice. Voila! Iced coffee.
The best part was the pistachio muffins right there at Martin's!
Atmosphere: 2
Food: 4
Service: 2
C A
Used drive-thru for an iced White Chocolate Mocha, skinny. Drink was made correctly, employee was nice. This location in the early afternoon wasn't very busy, so the wait was short. The drink is pricey, so I can't frequent very often.
Service: 5
Kimberly Burson
Order was wrong and staff said I got what I ordered. Coffee was awful tasted old and burnt. Croissants were stale. For over $20 very disappointed
Atmosphere: 1
Food: 1
Service: 1
Amanda
I've been to this location 3 times. 1st, I ordered through the app from my home, about 8 miles away, and when I got there, my coffee wasn't as hot as I wanted. The second time, I ordered through the app while driving toward the store, and the coffee and food were ready, and everything was great. For my 3rd visit, I tried to order from my car again, but for some reason, the internet signal wasn't connecting. I submitted the order, and the screen sat there loading but couldn't connect to complete the order. I restarted my phone and tried again. The order sat and loaded for a couple of minutes, and then it finally went through about a block away from the store. When I got to the window, I told the barista that the order just went through out at the red-light. When I pulled around to the window, a woman popped her head out of the drive-through window and scolded me. She instructed me to order using the speaker box and not the app if I was that close to the store. I had to sit there and defend my self, explaining that I placed my order 5 miles up the road but that due to poor internet in the area that morning, it only went through when I was close to the store. I understand that accepting orders from the app when a customer is close to the store may cause some problems for the workers, but I placed my order 10 minutes/5 miles earlier and couldn't help that the connection didn't work until I was close to the store. I felt like she could have asked me to use the order box instead of the app or asked if I was having trouble with the app before deciding that I needed to be fussed at like a child first thing in the morning when I'm on my way to work. This bothered me all day yesterday, and I opted to skip my coffee today because I didn't want to go back to that store. I'll be looking for another location to visit from now on.
Atmosphere: 3
Food: 3
Service: 1
JM
First time here, ordered a lavender matcha. Had no lavender. She said she made it and it did have lavender. Thatās fine but i get it all the time it tasted regular and wasnāt even purple. She said with an attitude āI can make you more foam but iām NOT making you a new oneā. She was very rude. I did not approach her rudely either. I didnāt even ask for her to make a new one. I just wanted it made right. She made me new foam which she clearly canāt make bc it still tasted like regular foam and wasnāt purple. My boyfriend even said itās never not been purple. Anyways itās fine, but her attitude was really what bugged me. Looked like she hated her job. I also said āIām really sorry about thisā I apologized for something that wasnāt my fault. She just mumbled āitās okā¦ā. I was an extreme inconvenience to her, she couldāve done it right the first time. This is a picture after she āremadeā the cold foam. Still looks like regular cold foamā¦ ANYWAYS her attitude is what brought me here.
Atmosphere: 1
Food: 1
Service: 1
Jackie M
First time here, ordered a lavender matcha. Had no lavender. She said she made it and it did have lavender. Thatās fine but i get it all the time it tasted regular and wasnāt even purple. She said with an attitude āI can make you more foam but iām NOT making you a new oneā. She was very rude. I did not approach her rudely either. I didnāt even ask for her to make a new one. I just wanted it made right. She made me new foam which she clearly canāt make bc it still tasted like regular foam and wasnāt purple. My boyfriend even said itās never not been purple. Anyways itās fine, but her attitude was really what bugged me. Looked like she hated her job. I also said āIām really sorry about thisā I apologized for something that wasnāt my fault. She just mumbled āitās okā¦ā. I was an extreme inconvenience to her, she couldāve done it right the first time. This is a picture after she āremadeā the cold foam. Still looks like regular cold foamā¦ ANYWAYS her attitude is what brought me here.
Atmosphere: 1
Food: 1
Service: 1
Julia Laskowski
This is the only Starbucks location in the South Bend area that consistently gets my order wrong.
We are visiting from out of state and can never find brownies, these lovely people gave us another brownie and it made our night!
Atmosphere: 5
Food: 5
Service: 5
Tina Liepa
First time visitor at this location, and I am amazed how rude an employee who took my order. Not only did she have a sour facial expression, but her attitude was horrible, too. My drink was set on the counter for at least 7 minutes, with no one letting me know it was mine. I will never come back to this location.
Atmosphere: 1
Service: 1
Dakotah Hunter
Always great hospitality when I walk in never get my order mixed up always the best
Atmosphere: 5
Food: 5
Service: 5
Kate Nunn
This is our 2nd time going to this location. The first experience was not that great. The 2nd was better. The first time, they made us feel like mobile orders were not a priority compared to those ordering directly from the store or the drive-thru.
Atmosphere: 5
Food: 5
Service: 4
Tara Holy
Staff doesnāt interact with customers much, but thatās because they are SLAMMED all of the time - food and drinks always good.
got my usual drink that i get almost EVERY day so i can TELL when its made wrong, its almost $10 and today was a monday so i especially needed it and i ordered it on the app and then got it and first taste i could tell it was made wrong and i just knew a man made it because EVERY SINGLE TIME a man makes my drink at starbucks its always wrong EVERY TIME and it was in fact a man who made itš¤¦š¼āāļø. ruined my entire day #nomenshouldworkatstarbucks
Service: 1
They keep giving out refreshers with lemonade when i ordered them with water.
Over priced coffee service by people who don't value service and hold customers to below standards. Seems like a waste of money to go here
Atmosphere: 1
Food: 1
Service: 1
The Starbucks inside of Martin's is a bit frustrating.
The barista was unwilling to be helpful. I wanted cold brew, but she couldn't do it without an appointment??? Really?
I know I'm no coffee officianado, but wow. I bought the hot coffee, took it home, and poured it over a ton of ice. Voila! Iced coffee.
The best part was the pistachio muffins right there at Martin's!
Atmosphere: 2
Food: 4
Service: 2
Used drive-thru for an iced White Chocolate Mocha, skinny. Drink was made correctly, employee was nice. This location in the early afternoon wasn't very busy, so the wait was short. The drink is pricey, so I can't frequent very often.
Service: 5
Order was wrong and staff said I got what I ordered. Coffee was awful tasted old and burnt. Croissants were stale. For over $20 very disappointed
Atmosphere: 1
Food: 1
Service: 1
I've been to this location 3 times.
1st, I ordered through the app from my home, about 8 miles away, and when I got there, my coffee wasn't as hot as I wanted.
The second time, I ordered through the app while driving toward the store, and the coffee and food were ready, and everything was great.
For my 3rd visit, I tried to order from my car again, but for some reason, the internet signal wasn't connecting. I submitted the order, and the screen sat there loading but couldn't connect to complete the order. I restarted my phone and tried again. The order sat and loaded for a couple of minutes, and then it finally went through about a block away from the store. When I got to the window, I told the barista that the order just went through out at the red-light. When I pulled around to the window, a woman popped her head out of the drive-through window and scolded me. She instructed me to order using the speaker box and not the app if I was that close to the store. I had to sit there and defend my self, explaining that I placed my order 5 miles up the road but that due to poor internet in the area that morning, it only went through when I was close to the store.
I understand that accepting orders from the app when a customer is close to the store may cause some problems for the workers, but I placed my order 10 minutes/5 miles earlier and couldn't help that the connection didn't work until I was close to the store. I felt like she could have asked me to use the order box instead of the app or asked if I was having trouble with the app before deciding that I needed to be fussed at like a child first thing in the morning when I'm on my way to work. This bothered me all day yesterday, and I opted to skip my coffee today because I didn't want to go back to that store. I'll be looking for another location to visit from now on.
Atmosphere: 3
Food: 3
Service: 1
First time here, ordered a lavender matcha. Had no lavender. She said she made it and it did have lavender. Thatās fine but i get it all the time it tasted regular and wasnāt even purple. She said with an attitude āI can make you more foam but iām NOT making you a new oneā. She was very rude. I did not approach her rudely either. I didnāt even ask for her to make a new one. I just wanted it made right. She made me new foam which she clearly canāt make bc it still tasted like regular foam and wasnāt purple. My boyfriend even said itās never not been purple. Anyways itās fine, but her attitude was really what bugged me. Looked like she hated her job. I also said āIām really sorry about thisā I apologized for something that wasnāt my fault. She just mumbled āitās okā¦ā. I was an extreme inconvenience to her, she couldāve done it right the first time. This is a picture after she āremadeā the cold foam. Still looks like regular cold foamā¦ ANYWAYS her attitude is what brought me here.
Atmosphere: 1
Food: 1
Service: 1
First time here, ordered a lavender matcha. Had no lavender. She said she made it and it did have lavender. Thatās fine but i get it all the time it tasted regular and wasnāt even purple. She said with an attitude āI can make you more foam but iām NOT making you a new oneā. She was very rude. I did not approach her rudely either. I didnāt even ask for her to make a new one. I just wanted it made right. She made me new foam which she clearly canāt make bc it still tasted like regular foam and wasnāt purple. My boyfriend even said itās never not been purple. Anyways itās fine, but her attitude was really what bugged me. Looked like she hated her job. I also said āIām really sorry about thisā I apologized for something that wasnāt my fault. She just mumbled āitās okā¦ā. I was an extreme inconvenience to her, she couldāve done it right the first time. This is a picture after she āremadeā the cold foam. Still looks like regular cold foamā¦ ANYWAYS her attitude is what brought me here.
Atmosphere: 1
Food: 1
Service: 1
This is the only Starbucks location in the South Bend area that consistently gets my order wrong.
Atmosphere: 4
Service: 2
Restaurantji Recommends
We are visiting from out of state and can never find brownies, these lovely people gave us another brownie and it made our night!
Atmosphere: 5
Food: 5
Service: 5
First time visitor at this location, and I am amazed how rude an employee who took my order. Not only did she have a sour facial expression, but her attitude was horrible, too. My drink was set on the counter for at least 7 minutes, with no one letting me know it was mine. I will never come back to this location.
Atmosphere: 1
Service: 1
Always great hospitality when I walk in never get my order mixed up always the best
Atmosphere: 5
Food: 5
Service: 5
This is our 2nd time going to this location. The first experience was not that great. The 2nd was better. The first time, they made us feel like mobile orders were not a priority compared to those ordering directly from the store or the drive-thru.
Atmosphere: 5
Food: 5
Service: 4
Staff doesnāt interact with customers much, but thatās because they are SLAMMED all of the time - food and drinks always good.
Atmosphere: 4
Food: 5
Service: 4
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