1. Often employees will touch their POS and then go to make sandwiches with the same pair of gloves.
2. I'm not certain of the reading level of the staff, NO LETTUCE is often on my receipts, yet lettuce magically appears on my sandwich.
3. I prefer delivery from Jimmy John employees, but at times they will use third-party (e.g., Uber Eats.) which I never use because of how awful the experiences have been. The most recent was I ordered a hot sub from JJ's and the driver picked it up (confirmed by manager) but didn't acknowledge the pick-up until he went to BWs to pick up another order. Delaying our delivery by almost 15 minutes.
Can't wait for my automated reply to fill out feedback on their website.
Atmosphere: 4
Food: 3
Service: 2
Tracey Sweet
The club Lulu is my son's favorite sandwich from Jimmy John's. He would eat it every day if he could. And this visit he loved it so much he actually and 2 sandwiches. The staff was wonderfully helpful.
Atmosphere: 3
Food: 4
Service: 4
Lisa Flanagan
If I could give 0 stars I would. Ordered delivery and called driver because he was there almost 15 minutes and they keep Clearing drive thru out. Cars came after he was there 5 minutes and still got there order before me. I had to have order cancelled because my lunch break was over. Ordered it at 11:20 canceled it at 11:55. On a Thursday at that
Atmosphere: 1
Service: 1
Amy Smith
Food is always great and ready to go pretty quickly whilst always fresh! Friendly ready to serve atmosphere😊
Atmosphere: 5
Food: 5
Service: 5
Danielle Doyle
Freaky slow! Ordered on line but still waited 15 mins after arriving. 5 people working and no one doing anything. They were annoyed when I asked about my order and then made it but didn’t give it to me. I don’t understand what is going on in here. Wont be back.
Chad
Took forever to make two sandwiches and the bread was stale. 😡 5:30 pm March 3rd
Josie Baldwin
I wanted to wait to make this review
I came through the first time and ordered on the app. It was a super complicated order for my pregnant girly.
Honestly, they messed up the first time, but I called and I immediately spoke with the manager and she apologized profusely and said that she would make sure that it’s fixed. I wanted to give them the benefit of the doubt so I came back the next night.
Did it again and ordered a super Complicated order and they got everything correct and did it super fast plus the staff was nice 👍🏼
Atmosphere: 5
Food: 5
Service: 5
Emmy Geo
The worst Jimmy John’s experience I’ve ever had. The service was incredibly slow and I ordered ahead thinking they’d have my order ready by the time we got there. They didn’t. The bread was so hard and burnt on the bottom and when I asked for new bread they woman acted like I asked her to make all new sandwiches. She had a disgusting attitude.
kyron williams
Great service and really good subs. Keep in mind this chain has a harder exterior in the bread which is great for subs that can cause the bread to become soggy. You don’t have that issue here. I really enjoy Jimmy John’s.
I called into express concerns I had with my food and the manager William wants to tell me let me put you on hold for 5 minutes when I'm a valid customer and I have a valid complaint and then wants to basically redirect when I tell him I would like to speak to his manager or corporate very disrespectful and no consideration at all. Will not return here at all by any means. Can't make a sandwich correct at all.
Atmosphere: 1
Food: 1
Service: 1
Nicole Hoffman
The staff is very accommodating and friendly.They always take my last minute catering requests and make sure it’s ready on time.
Atmosphere: 5
Food: 5
Service: 5
Robert Ruble
A nice place to enjoy a quick meal. Try eating in-restaurant sometime; it's rarely busy inside. There's also outdoor seating for warm, sunny days.
Atmosphere: 4
Food: 4
Service: 4
Rodney Wilson
If you're open, then don't get ready to close 4 hours early. You blocked off all but one garbage! Take off your sock cap so you can here had to repeat three times.
Atmosphere: 1
Food: 3
Service: 1
Brant Evans
Food was great. Customer service was ehh. The eating area was in good order. And the bathrooms were immaculate.
The standards here are quite poor:
1. Often employees will touch their POS and then go to make sandwiches with the same pair of gloves.
2. I'm not certain of the reading level of the staff, NO LETTUCE is often on my receipts, yet lettuce magically appears on my sandwich.
3. I prefer delivery from Jimmy John employees, but at times they will use third-party (e.g., Uber Eats.) which I never use because of how awful the experiences have been. The most recent was I ordered a hot sub from JJ's and the driver picked it up (confirmed by manager) but didn't acknowledge the pick-up until he went to BWs to pick up another order. Delaying our delivery by almost 15 minutes.
Can't wait for my automated reply to fill out feedback on their website.
Atmosphere: 4
Food: 3
Service: 2
The club Lulu is my son's favorite sandwich from Jimmy John's. He would eat it every day if he could. And this visit he loved it so much he actually and 2 sandwiches. The staff was wonderfully helpful.
Atmosphere: 3
Food: 4
Service: 4
If I could give 0 stars I would. Ordered delivery and called driver because he was there almost 15 minutes and they keep
Clearing drive thru out. Cars came after he was there 5 minutes and still got there order before me. I had to have order cancelled because my lunch break was over. Ordered it at 11:20 canceled it at 11:55. On a Thursday at that
Atmosphere: 1
Service: 1
Food is always great and ready to go pretty quickly whilst always fresh! Friendly ready to serve atmosphere😊
Atmosphere: 5
Food: 5
Service: 5
Freaky slow! Ordered on line but still waited 15 mins after arriving. 5 people working and no one doing anything. They were annoyed when I asked about my order and then made it but didn’t give it to me. I don’t understand what is going on in here. Wont be back.
Took forever to make two sandwiches and the bread was stale. 😡 5:30 pm March 3rd
I wanted to wait to make this review
I came through the first time and ordered on the app. It was a super complicated order for my pregnant girly.
Honestly, they messed up the first time, but I called and I immediately spoke with the manager and she apologized profusely and said that she would make sure that it’s fixed. I wanted to give them the benefit of the doubt so I came back the next night.
Did it again and ordered a super Complicated order and they got everything correct and did it super fast plus the staff was nice 👍🏼
Atmosphere: 5
Food: 5
Service: 5
The worst Jimmy John’s experience I’ve ever had. The service was incredibly slow and I ordered ahead thinking they’d have my order ready by the time we got there. They didn’t. The bread was so hard and burnt on the bottom and when I asked for new bread they woman acted like I asked her to make all new sandwiches. She had a disgusting attitude.
Great service and really good subs. Keep in mind this chain has a harder exterior in the bread which is great for subs that can cause the bread to become soggy. You don’t have that issue here. I really enjoy Jimmy John’s.
Atmosphere: 4
Food: 5
Service: 4
Tuna 16 inch is great ?
Restaurantji Recommends
I called into express concerns I had with my food and the manager William wants to tell me let me put you on hold for 5 minutes when I'm a valid customer and I have a valid complaint and then wants to basically redirect when I tell him I would like to speak to his manager or corporate very disrespectful and no consideration at all. Will not return here at all by any means. Can't make a sandwich correct at all.
Atmosphere: 1
Food: 1
Service: 1
The staff is very accommodating and friendly.They always take my last minute catering requests and make sure it’s ready on time.
Atmosphere: 5
Food: 5
Service: 5
A nice place to enjoy a quick meal. Try eating in-restaurant sometime; it's rarely busy inside. There's also outdoor seating for warm, sunny days.
Atmosphere: 4
Food: 4
Service: 4
If you're open, then don't get ready to close 4 hours early. You blocked off all but one garbage! Take off your sock cap so you can here had to repeat three times.
Atmosphere: 1
Food: 3
Service: 1
Food was great. Customer service was ehh. The eating area was in good order. And the bathrooms were immaculate.
Atmosphere: 5
Food: 5
Service: 4
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