Panera Bread

2173 N State St, Greenfield
(317) 325-8179

Recent Reviews

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Robert Stevens

I love Panera. This is the first time for me at this location. Everything was good and just as I like it. I really like the layout of this one. It’s newer than the one where I normally go. They did make one error (no bacon on the bacon Mac and cheese), but they made it right without a hassle. Good job, Panera.

Atmosphere: 5

Food: 5

Service: 5

Craig Morrison

Did not have any alternative sweetener for the coffee.

Jessica M

I feel like the bakery items have really gone downhill.

John Goff

Panera Bread has gone down hill nothing is fresh, it's like they constantly change their menu after people find something they like they get rid of it. Don't get anything with bacon on it because it's cold bacon, why would anyone want to eat cold bacon with a cold build up of grease on it. I used to love eating their but their food is horrible now, and some of the employees, the younger ones seem like they don't want to be there so they stand there doing nothing, then you see one person trying to do everything by themselves because the younger generation have no work ethic.

Atmosphere: 3

Food: 1

Service: 2

Jamie Duval

All staff members were friendly and followed order instructions perfectly, including handling a food allergy with care. Manager was happily checking in on patrons to make sure they were satisfied with their meals and had what they needed. Tables were promptly cleaned as customers left. Food tasted great. 👍

Atmosphere: 5

Food: 5

Service: 5

Tammy Anderson

Love the bagels and bakery. I will go and get 1/2 dozen bagels and freeze them till I'm ready for them. Don't forget a coffee too.

Atmosphere: 5

Food: 5

Service: 5

Daddy Munnie

Mediterranean veggie sandwich on point. Nice, friendly employees

Atmosphere: 5

Food: 5

Service: 5

Devin Shanahan

Very good Panera. Much better than some of the others I have been too. Love it.

Atmosphere: 4

Food: 4

Service: 4

D E

We stopped at this Panera during a road trip and placed a mobile order ahead of time. The food was great—fresh and exactly what we expected. Unfortunately, the drive-through service was disappointing and left a bad impression.

When placing the order, we chose inside pickup simply because we didn’t know this location even had a drive-through. Once we arrived and saw it, we thought it would be more convenient to just go through the drive-through instead. But the woman at the window snapped at us, saying the order was set for inside pickup. There was no sign or clear instruction, and as visitors unfamiliar with the area, the rude tone felt completely unnecessary. She gave us order order but not without attitude.

There was also a mix-up with our coffee order. The app showed a photo of iced coffee, so we thought that’s what we were getting. It turned out to be hot—which was our mistake—but when we asked about it, we were met with more attitude and zero effort to help or offer a solution.

The staff at this location could really benefit from a course in customer service. If you don’t like dealing with people, then maybe a customer-facing role isn’t the right fit. We weren’t asking for anything unreasonable—just a little patience and respect while picking up food we had already paid for.

Atmosphere: 1

Food: 5

Service: 1

Brianna

This was my first time going to and eating at a panera bread. For my husband, mother in law and I it was right around 60 dollars, which I thought was a little expensive UNTIL we picked up our food. My mother in law and I each got a Caesar salad with chicken and my husband ended up ordering 2 meals not realizing you could do a 1/2 sandwich with soup or salad. The portions are HUGE! we were all asked if we wanted chips, an apple or bread. The girl at the front desk was very nice and patient with us staring at the menu for a good 10 minutes before deciding. The place is very clean and has a calm atmosphere while looking fancy with the plates and bowls they use for service. All around good experience and amazing food!

Atmosphere: 5

Food: 5

Service: 5

Zachary Briddell

I didn’t exactly get something from Panera Bread, my dad and my sisters wanted something for breakfast

Rich Bailey

Stored had odd burnt electric smell made me feel sick.

Atmosphere: 1

Food: 3

Service: 3

Alexandria Linares

I just have to say how thoroughly impressed I am with this location. I can’t say I’ve even been there a handful of times but we’re a family of 5 and got a delivery order and not one thing was missing. I can’t even say that about some of these other “fast food” places in town. I will definitely be back to this location. Thank you for such amazing service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mac \u0026 Cheese, Broccoli Cheddar Soup, Grilled Cheese, Variety of Panera Sandwiches

Chad L

Well i frequent panera usually once a week. But that has ended for awhile.

Wife got chicken and wild rice a couple days ago. It tasted like cleaning prodict got in it or it was simmered with laytex gloves in it.

Today we got breakfast. My Asiago bagel clealry wasnt made right. Visually no cheese on top but a few specks. Had no asiago flavor . Asked for no garlic aioli, so of course it was smothered with it.
We've looked past the odd mistake but as we do pick up i dont drive back to get a refund. (Defeats even picking up)

So after getting screwed consistently now were going to pass on panera for 6 months. Then revist to see if its improved.

Such a shame i used to enjoy our little food dates going there.

PS i stopped buying your sugar cookies when they were always out of stock. I guess making less creates demand? Waste a trip to get cookies no more! Just go anywhere else that wants to make sales.

Atmosphere: 3

Food: 1

Service: 1

Nicholas Kansfield (Nick)

Asked for double meat did not get, hardly any cheese on sandwich

Atmosphere: 5

Food: 3

Service: 3

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