Workers were extremely rude! Pretzels had clearly been sitting out for a while and when asked for fresh ones they were rude about it!
Sam Wick
The lady who took my daughter's order was so awesome! I let her know I appreciated her. She asked my daughter if she wanted a bag for her mini cinnamon pretzels, pointed her to the napkins, and told her to take her time putting her money away. My daughter said the minis were good and came right out of the oven.
Will not be coming back to this establishment any more. They fired their best employee because of some woke safe space punk complained about their "personal space" being invaded despite being seen on camera doing his job! There is no personal space behind the counter, that's why it's called work. I loved this place, best soft pretzels around but I will not buy from here again because management coweres to the woke garbage.
Atmosphere: 1
Food: 1
Service: 1
John Lohmueller
Not open when they are supposed to be. It is 10:35 on a Saturday. No one here.
Peachy Lime
Your prices are outrageous!!!!!!!
Lauren Bloom
Pretzel is warm, cheese was cold and gross. Discovered you have to pay $10 to get the "free" birthday pretzel. Cashier was not the
Atmosphere: 1
Food: 1
Service: 3
kiwicubs
I don’t know who allowed this person to work with customers but she needs to go. The receipt said her name is Stacy P. but she didn’t have a nametag on. She had two separate incidents within the 15 minutes we were there.A hispanic man who was simply asking for an update on his order bc they’ve been standing there long before we were there and she was very short with him, wouldn’t even answer his questions and then shooed his away like a dog.The other was a couple who were waiting for the rest of their order but she would ignore them and used the excuse that the woman had walked away even though her partner was standing right there waiting. During both of these incidents, while their back were turned the worker would make faces at them and was mocking the accent of the hispanic man.When a manager was mention, the actual came forwarded and announced herself but did nothing to help the situation or reprimand the worker. She was standing behind the worker the entire time.
Kara James
Warning: do not order delivery through their website because if there is an issue with the delivery, Annie Anne’s refuses to take care of their customers. If DoorDash refunds the order, you do not get the money back and Annie Anne’s refuses to do refunds, even though they were reimbursed by DoorDash twice. So unless you want to gamble losing your money, don’t do it.
Bad management, Val made my experience very easy and helped me with my order and was very sweet with me about my picky choices.
Stacy
Love the staff and the pretzels are always fresh and hot. Amazing customer service.
ThefakeJks
Bad management, Val made my experience very easy and helped me with my order and was very sweet with me about my picky choices.
Ben Steagall
Always good but to day was extremely good
Jo McCabe
An older woman and a young man were working; easily some of the best customer service I have experienced. The interaction was quick and friendly without feeling scripted like most these days!
Rude staff...
Workers were extremely rude! Pretzels had clearly been sitting out for a while and when asked for fresh ones they were rude about it!
The lady who took my daughter's order was so awesome! I let her know I appreciated her. She asked my daughter if she wanted a bag for her mini cinnamon pretzels, pointed her to the napkins, and told her to take her time putting her money away. My daughter said the minis were good and came right out of the oven.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket
Great employees despite their recent harassment
Atmosphere: 5
Food: 5
Service: 5
Will not be coming back to this establishment any more. They fired their best employee because of some woke safe space punk complained about their "personal space" being invaded despite being seen on camera doing his job! There is no personal space behind the counter, that's why it's called work. I loved this place, best soft pretzels around but I will not buy from here again because management coweres to the woke garbage.
Atmosphere: 1
Food: 1
Service: 1
Not open when they are supposed to be. It is 10:35 on a Saturday. No one here.
Your prices are outrageous!!!!!!!
Pretzel is warm, cheese was cold and gross. Discovered you have to pay $10 to get the "free" birthday pretzel. Cashier was not the
Atmosphere: 1
Food: 1
Service: 3
I don’t know who allowed this person to work with customers but she needs to go. The receipt said her name is Stacy P. but she didn’t have a nametag on. She had two separate incidents within the 15 minutes we were there.A hispanic man who was simply asking for an update on his order bc they’ve been standing there long before we were there and she was very short with him, wouldn’t even answer his questions and then shooed his away like a dog.The other was a couple who were waiting for the rest of their order but she would ignore them and used the excuse that the woman had walked away even though her partner was standing right there waiting. During both of these incidents, while their back were turned the worker would make faces at them and was mocking the accent of the hispanic man.When a manager was mention, the actual came forwarded and announced herself but did nothing to help the situation or reprimand the worker. She was standing behind the worker the entire time.
Warning: do not order delivery through their website because if there is an issue with the delivery, Annie Anne’s refuses to take care of their customers. If DoorDash refunds the order, you do not get the money back and Annie Anne’s refuses to do refunds, even though they were reimbursed by DoorDash twice. So unless you want to gamble losing your money, don’t do it.
Restaurantji Recommends
Bad management, Val made my experience very easy and helped me with my order and was very sweet with me about my picky choices.
Love the staff and the pretzels are always fresh and hot. Amazing customer service.
Bad management, Val made my experience very easy and helped me with my order and was very sweet with me about my picky choices.
Always good but to day was extremely good
An older woman and a young man were working; easily some of the best customer service I have experienced. The interaction was quick and friendly without feeling scripted like most these days!
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