After patronizing numerous times with same exact order, tonight I faced I the biggest disappointment attempting to place an order for a dozen of gourmet chocolate covered strawberries. I returned tonight due what I know I’ve purchased previously at this location. Tonight something was different, the young lady behind the counter. Initially I was told it was told that strawberry orders were closed for the night nearly 8:00 pm i understand also working in food service. But the young lady refused to take a custom order that I was willing to pick up the next day for an item that I’ve knowingly purchased from this exact location. Only this time I was willing to purchase more than I’ve before, a dozen versus the cup. The young lady insisted that I was wrong and she was right. She began tear up as if I was yelling or intimidating her in some way. Simply I stated what I knew. It’s unfortunate that you all lost a customer and a sale due to lack of compromise and customer service. Truly a disappointing experience.Also, I have a photo of what she insisted they don’t provide. Insisting it was toffee and not what I requested.My order was going to be a dozen of white chocolate strawberry topped with chopped walnuts.She said it could not be done.I returned because it was done previously and I paid for it.
Atmosphere: 1
Service: 1
Aaron B.
Indyo has been a regular stop for my kids and I at the Greenwood Park Mall for years now. Especially since Orange Leaf has become so much harder to find around the city. We always enjoy our treats here. It has a very mom & pop feel, and that's definitely reflected in the staff who are friendly and fairly casual. There's not a ton of room to eat in the store, so you're better going over to the massage chairs across the way. And, what could be better than a massage and froyo anyhow? The only thing we always comment on is that Indyo has a policy against customers putting their own toppings on. Every other Orange Leaf-style froyo place lets you scoop M&Ms and cheesecake bites onto your frozen treat yourself to your heart's content. Them putting it on definitely isn't bad. But it does leave all of us a little self-conscious and less willing to get as much as we normally would. When you have to tell someone else "No. Keep going and add that third scoop of M&Ms" it just gets kinda awkward :D
Rosalie R
Yummy treats and great service. Would love option to tip staff when paying by card. We always stop when we are at the mall. Great selection of toppings.
Atmosphere: 4
Food: 5
Service: 5
Tiffany S.
We have been here twice. The first time the owner (at least I think that's who it was) was in and went above and beyond answering my allergen questions that I had. Even going as far as bringing the mix out for me to check. We went in today and our girls all got yogurt and loved it!
Lauren Anne Hiner
Not many flavors that were something a child would like… i got one, strawberry… No flavor!Way over priced
axel xavier
The fro yo was alright. The customer service? Terrible. My boyfriend and I walked in and were greeted with 0 employee, 8 minutes later we had our froyo waiting for a worker to put toppings onwhen she finally came out she was rude and did NOT seem like she wanted to be helping us.
Moriah Owens
Service was great! Froyo was not. Very sweet and tasted more like ice cream than frozen yogurt.Would not recommend.
Gina Steffy (HomeschoolSocialMedia)
I’d been coming here several times a week. But today was my last time. The hot fudge machine was set too high and it spewed all over me causing burns to my thumb and stomach. It ruined my shirt and I had to buy a new one at work to keep working.Accidents happen but the girls response was unacceptable. She was rude. Offered no help and seemed to find it funny. Good thing it wasn’t a child.Learn some service.
Chris F
Took the kids for some Froyo! Great taste and flavors
Timothy Mellender
One of the worst displays of customer service EVER!!I order 2 pints of frozen yogurt through doordash and I receive a damn fruit Bouquet for someone else that placed that order 3 MONTHS AGO....when I contact indyyo to let them know someone is missing their order, the female manager was rude, she said too bad and that I should kick rocks. Then she hung up on me!I never even asked for a refund, because doordash refunded me for it. I was simply trying to inform them of it.Then she tried to say that doordash gave her this order and that my order was nowhere in the systemThis order is from OCTOBER, several months ago.This lady is completely incapable of doing her job...she is rude and has no business being a manager!
I’d been coming here several times a week. But today was my last time. The hot fudge machine was set too high and it spewed all over me causing burns to my thumb and stomach. It ruined my shirt and I had to buy a new one at work to keep working.Accidents happen but the girls response was unacceptable. She was rude. Offered no help and seemed to find it funny. Good thing it wasn’t a child.Learn some service.
James Ackermann
Great esp for children. Thanks!
Daniela Cardoso
I love chocolate covered strawberries, every time I go I like to get a cup of them, but I truly don't understand why every time I order this girls have the nastiest attitude about it, they refuse to make a cup of them, like it's the hardest thing to do or they aren't supposed to make this. If they don't want to sell what they have on the menu, remove it then!!!Customer service at it's worst!!!! I feel so unwelcome ! This happened on 5-9-21 around 5:20
ryan magendanz
Bought a bouquet of fruit for Valentines Day. Let me tell you I wish I would have found this place sooner so delicious. Edible arrangements has nothing on this place. The customer service was excellent as well. They were very quick making bouquets and all the fruit is fresh cut right In front of you. Thanks again!!
After patronizing numerous times with same exact order, tonight I faced I the biggest disappointment attempting to place an order for a dozen of gourmet chocolate covered strawberries. I returned tonight due what I know I’ve purchased previously at this location. Tonight something was different, the young lady behind the counter. Initially I was told it was told that strawberry orders were closed for the night nearly 8:00 pm i understand also working in food service. But the young lady refused to take a custom order that I was willing to pick up the next day for an item that I’ve knowingly purchased from this exact location. Only this time I was willing to purchase more than I’ve before, a dozen versus the cup. The young lady insisted that I was wrong and she was right. She began tear up as if I was yelling or intimidating her in some way. Simply I stated what I knew. It’s unfortunate that you all lost a customer and a sale due to lack of compromise and customer service. Truly a disappointing experience.Also, I have a photo of what she insisted they don’t provide. Insisting it was toffee and not what I requested.My order was going to be a dozen of white chocolate strawberry topped with chopped walnuts.She said it could not be done.I returned because it was done previously and I paid for it.
Atmosphere: 1
Service: 1
Indyo has been a regular stop for my kids and I at the Greenwood Park Mall for years now. Especially since Orange Leaf has become so much harder to find around the city. We always enjoy our treats here. It has a very mom & pop feel, and that's definitely reflected in the staff who are friendly and fairly casual. There's not a ton of room to eat in the store, so you're better going over to the massage chairs across the way. And, what could be better than a massage and froyo anyhow? The only thing we always comment on is that Indyo has a policy against customers putting their own toppings on. Every other Orange Leaf-style froyo place lets you scoop M&Ms and cheesecake bites onto your frozen treat yourself to your heart's content. Them putting it on definitely isn't bad. But it does leave all of us a little self-conscious and less willing to get as much as we normally would. When you have to tell someone else "No. Keep going and add that third scoop of M&Ms" it just gets kinda awkward :D
Yummy treats and great service. Would love option to tip staff when paying by card. We always stop when we are at the mall. Great selection of toppings.
Atmosphere: 4
Food: 5
Service: 5
We have been here twice. The first time the owner (at least I think that's who it was) was in and went above and beyond answering my allergen questions that I had. Even going as far as bringing the mix out for me to check. We went in today and our girls all got yogurt and loved it!
Not many flavors that were something a child would like… i got one, strawberry… No flavor!Way over priced
The fro yo was alright. The customer service? Terrible. My boyfriend and I walked in and were greeted with 0 employee, 8 minutes later we had our froyo waiting for a worker to put toppings onwhen she finally came out she was rude and did NOT seem like she wanted to be helping us.
Service was great! Froyo was not. Very sweet and tasted more like ice cream than frozen yogurt.Would not recommend.
I’d been coming here several times a week. But today was my last time. The hot fudge machine was set too high and it spewed all over me causing burns to my thumb and stomach. It ruined my shirt and I had to buy a new one at work to keep working.Accidents happen but the girls response was unacceptable. She was rude. Offered no help and seemed to find it funny. Good thing it wasn’t a child.Learn some service.
Took the kids for some Froyo! Great taste and flavors
One of the worst displays of customer service EVER!!I order 2 pints of frozen yogurt through doordash and I receive a damn fruit Bouquet for someone else that placed that order 3 MONTHS AGO....when I contact indyyo to let them know someone is missing their order, the female manager was rude, she said too bad and that I should kick rocks. Then she hung up on me!I never even asked for a refund, because doordash refunded me for it. I was simply trying to inform them of it.Then she tried to say that doordash gave her this order and that my order was nowhere in the systemThis order is from OCTOBER, several months ago.This lady is completely incapable of doing her job...she is rude and has no business being a manager!
Restaurantji Recommends
I’d been coming here several times a week. But today was my last time. The hot fudge machine was set too high and it spewed all over me causing burns to my thumb and stomach. It ruined my shirt and I had to buy a new one at work to keep working.Accidents happen but the girls response was unacceptable. She was rude. Offered no help and seemed to find it funny. Good thing it wasn’t a child.Learn some service.
Great esp for children. Thanks!
I love chocolate covered strawberries, every time I go I like to get a cup of them, but I truly don't understand why every time I order this girls have the nastiest attitude about it, they refuse to make a cup of them, like it's the hardest thing to do or they aren't supposed to make this. If they don't want to sell what they have on the menu, remove it then!!!Customer service at it's worst!!!! I feel so unwelcome ! This happened on 5-9-21 around 5:20
Bought a bouquet of fruit for Valentines Day. Let me tell you I wish I would have found this place sooner so delicious. Edible arrangements has nothing on this place. The customer service was excellent as well. They were very quick making bouquets and all the fruit is fresh cut right In front of you. Thanks again!!
Love it