Autumn squash soup squashed my craving for warm, delightful, scrumptious bowl of soup! The half Greek salad with chicken (sans cucumbers, shudder) was perfect while I waited for my soup to cool. It tasted a lot like a salad from a specific Italian chain where everyone is related, except I didn't have to go spelunking in a huge bowl with clumsy tongs to fish for the last olive. Also, hot take, Panera knows what it's doing using feta cheese instead of the parmesan grater. The baguette was filling and delicious, while the blueberry lavendar lemonade rounded out my meal in a sweet, refreshing way.
I dined in around 6pm, and enjoyed relaxing in the restaurant for a bit while working on a few things. It wasn't terribly busy, but there was a steady flow of customers. The staff were friendly and quick (I ordered from my phone as I walked in, and my meal was fully ready in around 3 minutes). They also appeared to be expressing kindness and finding moments of joy with each other while working, which helped create a comfortable, cozy environment for me to enjoy after a tiring day of work.
Atmosphere: 4
Food: 5
Service: 4
RoseAnn Troutman
Everyone was super nice and helpful. Food was delicious and the restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Carla Smith
Great soup.
ChronicBronchitis
I've never been to Panera and was shocked at the lack of vegetarian options. With that being said the salad I got was delicious and exactly what I was wanting, the green tea was tasty, and the food was out quick.
Atmosphere: 4
Food: 4
Service: 4
Kathy Moore
Great sandwiches & soups.
Atmosphere: 4
Food: 5
Service: 4
Ashley Hudson
Apple came rotten
Food: 2
Service: 2
Free-Range Human
Staff was friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Cassandra Decker
Food was great however whoever made the batch of orange scones (the smaller ones) that were sold today 7-26, they are not at all right, very cakey and not the right consistency at all. Just a heads up.
Atmosphere: 5
Food: 4
Service: 5
Sunshine 69
First time today my steak bread was burnt should have checked before I got home. Salad good, strawberry frozen lemonade tasted more like a smoothie, I will try again. Healthy options.
Atmosphere: 3
Food: 3
Service: 3
Mark Yoder
Went in there 15 minutes before close, I felt bad doing it, but soup is about the only thing my wife can eat right now and I messed up the pot I was making at home. I asked before I ordered if everything was all put away yet, cashier said it was fine. Ordered, turns out it was bagged up. They still dished it out. I just want to apologize to the guys who had to do that. Place is always consistently good. Thanks to the staff there
Jonah just stared at us as we stood there, so we just started our order, we ask for the bagels to be sliced and toasted, and she replied , there's a microwave over there, and I ask if this place makes us prepare our own food? So she sliced and toasted - called my name for the order and didn't say anything else to my daughter and I! I expect to prepare my bagel if I buy it from krogers!
Atmosphere: 1
Food: 5
Service: 1
Tip ballinger
Terrible service
John Keevers
This review isn’t for guests to read specifically but feel free. It’s for Panera corporate office to see if they are gonna do anything about how their staff are handling customer issues. PAM WORKER MICHAEL MANAGER ANDREW GM
So I have a Panera sip club membership through my phone number and I have since January 2025. I let my girlfriend use my subscription because she works across the street from this Panera location and it is great value. This morning on 6/27 she went to get coffee and she asked one of the workers, Pam, for a coffee cup. Pam did not let my girlfriend ask what she needed, she only said “what do you need” instead of something that someone who’s at work should say, like “yes may I help you?” Pam thought it would be great customer service to slam the plastic cup down on the counter instead of handing to my girlfriend or putting it down like any normal person on the clock would. My girlfriend then said to the manager “that wasn’t very nice” Pam then went on to confront my girlfriend and asked her what she said to the manager. She told Pam that she said what Pam did wasn’t very nice. She then said to my girlfriend “I gave you your cup” and then walked to across the counter.
She filled her coffee up and realized the liquid sugar was out. She Asked for Michael who was at the pastry section for liquid sugar. She asked for his name and he HUFFED, AND POINTED AT HIS NAMETAG. he said, “what is this all about?” In a condescending tone to which she said “it’s very obvious you’re aware of the situation” he was literally behind the counter and then proceeded to talk about my girlfriend with Pam while she’s at the ice station getting coffee. This just proves that their leadership is comfortable with their employees mistreating their customers. Is it too much to ask to get good customer service anymore? At this point I just cannot believe this is a real restaurant with people that go here and expect good service. It has proven to be a joke of a staff and establishment.
In the afternoon she went back to get more coffee and said I wanted to speak with someone else. I want to give recognition to Trent, who was very professional and made sure she got the person she needed for assistance. Unfortunately, he was wrong. Andrew the GM came out and while she was speaking with him about the bad experience, he did not apologize, he did not offer any empathy or accountability, and he sat there with a smug smirk, only looking at me and not speaking. She apologized and let them know she will be contacting corporate. This is an awful place to expect customer service from. If the customers are treated like this, I can only imagine what the employees are going through. It makes sense honestly with the way Andrew is running the restaurant, he has no leadership skills whatsoever. Shoutout to Trent for being the only competent person in the story. I hope Panera Corporate reads this and does something about it.
She is a regular and orders from this location almost daily. They know her ticket name by now, because it’s my name. It’s what comes up on the ticket for the sup club. It’s disheartening to see people treat her this way especially when all she wants is her coffee and someone to be nice to her.
Autumn squash soup squashed my craving for warm, delightful, scrumptious bowl of soup! The half Greek salad with chicken (sans cucumbers, shudder) was perfect while I waited for my soup to cool. It tasted a lot like a salad from a specific Italian chain where everyone is related, except I didn't have to go spelunking in a huge bowl with clumsy tongs to fish for the last olive. Also, hot take, Panera knows what it's doing using feta cheese instead of the parmesan grater. The baguette was filling and delicious, while the blueberry lavendar lemonade rounded out my meal in a sweet, refreshing way.
I dined in around 6pm, and enjoyed relaxing in the restaurant for a bit while working on a few things. It wasn't terribly busy, but there was a steady flow of customers. The staff were friendly and quick (I ordered from my phone as I walked in, and my meal was fully ready in around 3 minutes). They also appeared to be expressing kindness and finding moments of joy with each other while working, which helped create a comfortable, cozy environment for me to enjoy after a tiring day of work.
Atmosphere: 4
Food: 5
Service: 4
Everyone was super nice and helpful. Food was delicious and the restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Great soup.
I've never been to Panera and was shocked at the lack of vegetarian options. With that being said the salad I got was delicious and exactly what I was wanting, the green tea was tasty, and the food was out quick.
Atmosphere: 4
Food: 4
Service: 4
Great sandwiches & soups.
Atmosphere: 4
Food: 5
Service: 4
Apple came rotten
Food: 2
Service: 2
Staff was friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Food was great however whoever made the batch of orange scones (the smaller ones) that were sold today 7-26, they are not at all right, very cakey and not the right consistency at all. Just a heads up.
Atmosphere: 5
Food: 4
Service: 5
First time today my steak bread was burnt should have checked before I got home. Salad good, strawberry frozen lemonade tasted more like a smoothie, I will try again. Healthy options.
Atmosphere: 3
Food: 3
Service: 3
Went in there 15 minutes before close, I felt bad doing it, but soup is about the only thing my wife can eat right now and I messed up the pot I was making at home. I asked before I ordered if everything was all put away yet, cashier said it was fine. Ordered, turns out it was bagged up. They still dished it out. I just want to apologize to the guys who had to do that.
Place is always consistently good. Thanks to the staff there
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Jonah just stared at us as we stood there, so we just started our order, we ask for the bagels to be sliced and toasted, and she replied , there's a microwave over there, and I ask if this place makes us prepare our own food? So she sliced and toasted - called my name for the order and didn't say anything else to my daughter and I!
I expect to prepare my bagel if I buy it from krogers!
Atmosphere: 1
Food: 5
Service: 1
Terrible service
This review isn’t for guests to read specifically but feel free. It’s for Panera corporate office to see if they are gonna do anything about how their staff are handling customer issues.
PAM WORKER
MICHAEL MANAGER
ANDREW GM
So I have a Panera sip club membership through my phone number and I have since January 2025. I let my girlfriend use my subscription because she works across the street from this Panera location and it is great value. This morning on 6/27 she went to get coffee and she asked one of the workers, Pam, for a coffee cup. Pam did not let my girlfriend ask what she needed, she only said “what do you need” instead of something that someone who’s at work should say, like “yes may I help you?” Pam thought it would be great customer service to slam the plastic cup down on the counter instead of handing to my girlfriend or putting it down like any normal person on the clock would. My girlfriend then said to the manager “that wasn’t very nice”
Pam then went on to confront my girlfriend and asked her what she said to the manager. She told Pam that she said what Pam did wasn’t very nice. She then said to my girlfriend “I gave you your cup” and then walked to across the counter.
She filled her coffee up and realized the liquid sugar was out. She Asked for Michael who was at the pastry section for liquid sugar. She asked for his name and he HUFFED, AND POINTED AT HIS NAMETAG. he said, “what is this all about?” In a condescending tone to which she said “it’s very obvious you’re aware of the situation” he was literally behind the counter and then proceeded to talk about my girlfriend with Pam while she’s at the ice station getting coffee. This just proves that their leadership is comfortable with their employees mistreating their customers. Is it too much to ask to get good customer service anymore? At this point I just cannot believe this is a real restaurant with people that go here and expect good service. It has proven to be a joke of a staff and establishment.
In the afternoon she went back to get more coffee and said I wanted to speak with someone else. I want to give recognition to Trent, who was very professional and made sure she got the person she needed for assistance. Unfortunately, he was wrong. Andrew the GM came out and while she was speaking with him about the bad experience, he did not apologize, he did not offer any empathy or accountability, and he sat there with a smug smirk, only looking at me and not speaking. She apologized and let them know she will be contacting corporate. This is an awful place to expect customer service from. If the customers are treated like this, I can only imagine what the employees are going through. It makes sense honestly with the way Andrew is running the restaurant, he has no leadership skills whatsoever. Shoutout to Trent for being the only competent person in the story. I hope Panera Corporate reads this and does something about it.
She is a regular and orders from this location almost daily. They know her ticket name by now, because it’s my name. It’s what comes up on the ticket for the sup club. It’s disheartening to see people treat her this way especially when all she wants is her coffee and someone to be nice to her.
Atmosphere: 1
Food: 1
Service: 1
A quick pleasant meal!
Atmosphere: 5
Food: 5
Service: 5
Haven't had a bad dish yet
Atmosphere: 5
Food: 5
Service: 5
Loading...