I placed an order for drive-thru the food was hot and fresh and the employees were friendly
Atmosphere: 3
Food: 5
Service: 5
Craig Davidson
This use to be my go to . Now your just as bad as all the other fast food. First off we dont want pink burgers and cold fry. I spent $15 on 2 under cooked burgers and cold frys. Thanks and I won't be back cause the new people dont care like they want customers to return. Fix your selfs.
Atmosphere: 1
Food: 1
Service: 1
john brown
If you come in and are waiting to be seated, don't waste your time while employees keep coming out to look at you looking stupid because you don't know that they don't take your order or seat you anymore. You order off a kiosk, scan your drink voucher and scan it again because the foam on your coke went down and the machine won't allow you to top it off. I brought 2 kids so had to scan the voucher 9 times. Also it asks for you to tip before any service is given at all. Maybe it's me, but I absolutely hate this new way of going out to eat with zero human interaction.
Atmosphere: 1
Food: 3
Service: 1
riley h
This place used to be good but i am unsure of what happened. We had received our food around 3 pm & went out into the parking lot to eat. I take 2 bites of my frisco melt and there is a (what appears to be) BEARD! hair in it. We immediately take it back inside and ask for a refund. They agree our meal should be comped but tell us we need to come back later around 5 pm because there isn’t a manager on shift right now. We live a little far out from this place so we don’t make it back until around 8ish pm. The lady there tells us we need to “Call Headquarters” because refunds cannot be done on different shifts. Needs to be given on the same shift. We can either call headquarters or come back in the morning to talk to the GM. We even brought our receipt with us to show that it’s the same day. So why was there no manager when we were there? Why did we get told to come back later ? What a joke of a steak ‘n shake. Line always takes long, food is so greasy now, and obviously poor customer service. What is a $15 meal to a billion dollar company? What.A.Joke. You guys are the ones letting HAIR! Fall into food then not resolving it. Asking if we want our food remade after we told you it made us lose our appetite and didn’t eat the meal. No we don’t want the food remade from the same exact place we had a hair in our food. We want our money back.
Atmosphere: 1
Food: 1
Service: 1
Danielle Colby (Dani)
They can never get my food right.
Atmosphere: 3
Food: 2
Service: 2
Kayla Brewer
Jason the general manager & whoever else was on the shift at 8 to 8:30 is a joke!! Never made our food was literally ignoring me & my boyfriend while we were trying to speak to someone about our order our wait the a atmosphere there people eating getting food & ordering before us & leaving before we got anything then just not being helpful just worst experience ever I’ve never have had to deal with such incompetence.
Atmosphere: 1
Food: 1
Service: 1
Jason Niemeyer
Still a great place to eat, but I miss the way it use to be.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Dylan Bailey
Be prepared to show your receipt and still not receive what you paid for. No refund no food. Manager is the rudest restaurant worker I’ve ever met in my entire life. I may just go back up there and pay her a visit.
Atmosphere: 1
Food: 1
Service: 1
steelkirby100
Poor service and food at this location. Great place to eat if you want to experience a heart attack or stroke earlier in your life, since they advertise cooking their fries in beef tallow.
Atmosphere: 1
Food: 1
Service: 1
Heather Hollcraft
This restaurant is clean, the service is fast, and the food was good. I'm just not sure what the big deal is with the beef tallow fries. Wish they would bring back the mushroom and Swiss steakburger!
Terribly slow service and order was completely wrong. Time the extra time and drive to a different location
Atmosphere: 1
Food: 1
Service: 1
Emily Kubiszewski
I haven't been to steak and shake in years and boy have i been missing out!! Got a double cheese double and it was delicious! The service was VERY friendly and my husband and i couldn't stop eating the beef tallow fries. Highly recommend and will definitely be back!
Atmosphere: 4
Food: 5
Service: 5
Jim
I'm really liking this based rebrand of Steak and Shake. Went there today to feed the family and everything was good. Prices were reasonable and comparable to Mcdonalds. Service was fast and competent. Extra fries were given. Everything fried had the taste of all the food from my childhood. Loving the beef tallow in which to fry things. Burgers were excellent. My picky daughter even ate the chicken tenders she got. I have been here several times over the past year and it has been consistently good. Will continue to patronize.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Joey Reyes
The morning crew are just awesome
Atmosphere: 5
Food: 5
Service: 5
Caleb Blackledge
Greenwood Indiana Steak ‘n Shake on 135. Terrible service. Ordered over $50 of food and received less than half. When I came back to the store to have it remade the workers were rude and unwilling to help not only me but other customers as well.
I placed an order for drive-thru the food was hot and fresh and the employees were friendly
Atmosphere: 3
Food: 5
Service: 5
This use to be my go to . Now your just as bad as all the other fast food. First off we dont want pink burgers and cold fry. I spent $15 on 2 under cooked burgers and cold frys. Thanks and I won't be back cause the new people dont care like they want customers to return. Fix your selfs.
Atmosphere: 1
Food: 1
Service: 1
If you come in and are waiting to be seated, don't waste your time while employees keep coming out to look at you looking stupid because you don't know that they don't take your order or seat you anymore. You order off a kiosk, scan your drink voucher and scan it again because the foam on your coke went down and the machine won't allow you to top it off. I brought 2 kids so had to scan the voucher 9 times. Also it asks for you to tip before any service is given at all. Maybe it's me, but I absolutely hate this new way of going out to eat with zero human interaction.
Atmosphere: 1
Food: 3
Service: 1
This place used to be good but i am unsure of what happened. We had received our food around 3 pm & went out into the parking lot to eat. I take 2 bites of my frisco melt and there is a (what appears to be) BEARD! hair in it. We immediately take it back inside and ask for a refund. They agree our meal should be comped but tell us we need to come back later around 5 pm because there isn’t a manager on shift right now. We live a little far out from this place so we don’t make it back until around 8ish pm. The lady there tells us we need to “Call Headquarters” because refunds cannot be done on different shifts. Needs to be given on the same shift. We can either call headquarters or come back in the morning to talk to the GM. We even brought our receipt with us to show that it’s the same day. So why was there no manager when we were there? Why did we get told to come back later ? What a joke of a steak ‘n shake. Line always takes long, food is so greasy now, and obviously poor customer service. What is a $15 meal to a billion dollar company? What.A.Joke. You guys are the ones letting HAIR! Fall into food then not resolving it. Asking if we want our food remade after we told you it made us lose our appetite and didn’t eat the meal. No we don’t want the food remade from the same exact place we had a hair in our food. We want our money back.
Atmosphere: 1
Food: 1
Service: 1
They can never get my food right.
Atmosphere: 3
Food: 2
Service: 2
Jason the general manager & whoever else was on the shift at 8 to 8:30 is a joke!! Never made our food was literally ignoring me & my boyfriend while we were trying to speak to someone about our order our wait the a atmosphere there people eating getting food & ordering before us & leaving before we got anything then just not being helpful just worst experience ever I’ve never have had to deal with such incompetence.
Atmosphere: 1
Food: 1
Service: 1
Still a great place to eat, but I miss the way it use to be.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Be prepared to show your receipt and still not receive what you paid for. No refund no food. Manager is the rudest restaurant worker I’ve ever met in my entire life. I may just go back up there and pay her a visit.
Atmosphere: 1
Food: 1
Service: 1
Poor service and food at this location. Great place to eat if you want to experience a heart attack or stroke earlier in your life, since they advertise cooking their fries in beef tallow.
Atmosphere: 1
Food: 1
Service: 1
This restaurant is clean, the service is fast, and the food was good. I'm just not sure what the big deal is with the beef tallow fries. Wish they would bring back the mushroom and Swiss steakburger!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Terribly slow service and order was completely wrong. Time the extra time and drive to a different location
Atmosphere: 1
Food: 1
Service: 1
I haven't been to steak and shake in years and boy have i been missing out!! Got a double cheese double and it was delicious! The service was VERY friendly and my husband and i couldn't stop eating the beef tallow fries. Highly recommend and will definitely be back!
Atmosphere: 4
Food: 5
Service: 5
I'm really liking this based rebrand of Steak and Shake. Went there today to feed the family and everything was good. Prices were reasonable and comparable to Mcdonalds. Service was fast and competent. Extra fries were given. Everything fried had the taste of all the food from my childhood. Loving the beef tallow in which to fry things. Burgers were excellent. My picky daughter even ate the chicken tenders she got. I have been here several times over the past year and it has been consistently good. Will continue to patronize.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
The morning crew are just awesome
Atmosphere: 5
Food: 5
Service: 5
Greenwood Indiana Steak ‘n Shake on 135. Terrible service. Ordered over $50 of food and received less than half. When I came back to the store to have it remade the workers were rude and unwilling to help not only me but other customers as well.
Atmosphere: 1
Food: 3
Service: 1
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