Typical bad service again tonight via drive-thru with no cars in-line & sitting for 5 mins at menu brd w no person to give order. Then - finally states be with u shortly. There is only (1) car in the lot - not busy. Terrible service! Prolly happens 50% of the time.
Service: 1
Jamie Lynn
I pulled in to a line around the building. 10 mind un with very little movement i knew it was bad. I was patient n finally got to order. The lady was kind patient listened and got my order correct. Took about 20 mins to get to window n it didn't look chaotic inside but I knew it had to be one ir two people only. The woman at the window was extremely nice. She explained their staffing issue n was bubbly bright confident and kind. She figured which order was mine as there were multiple drive offs. She got half my order done n out to us and the rest followed It was all hot fresh and correct. I was baffled at her ability to be in control and be calm during a truly horrible situation, potentially. I understand she is a manager and kudos to whoever hired her. That woman had the best customer service skills and her representation of your restaurant speaks volumes. If you aren't planning to you may need to reconsider a raise so you keep her. I doubt you will regret it. Please understand the shit show it was and her personality made it seem effortless. Congratulations. I think Briana was her name im upset I forgot she was amazing.
Atmosphere: 5
Food: 5
Service: 5
Jeremiah Morales
They are all so nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Sonic Queso Smasher
Michael Bauer
Great burgers
Food: 5
Service: 5
Carlton Woodcox
Ordered through DoorDash a couple times and the food is always cold and tgg but e hotdogs are old and nasty. It’s to bad people that care even a little can’t be hired
Food: 2
Service: 2
William richter
This place seems to just keep getting better! To be honest a couple of months ago I had a really bad experience, but it looks like there's new management! The store is looking cleaner and my service was great!
Took more than 30 minutes just to get 3 drinks done and the workers couldn’t even give us anything we left they have time to snack on the companies food which we could see from the window but could not get us are food the service sucks other then breanna as the manager everyone else sucks working there.
Atmosphere: 3
Food: 2
Service: 2
Carson Powell
Please gain a sense of urgency. Our order was not that difficult and took 20+ minutes
Atmosphere: 1
Food: 5
Service: 1
John McCoy
The brand has been going downhill for years and this location is a good representation of that.
Atmosphere: 1
Food: 1
Service: 1
Travis Adams
Was told to wait a few minutes but we never received any service. Waited for 20 minutes while two of the employees talked (and dances?!) with the only other customer that was there.
I just wanted to give a shout out to one of the managers at Sonic. While waiting on my meal, I witnessed Breanna and her team in a stressful situation. A bus full of what looked like highschool kids pulled up and they placed a very large order. Breanna kept her team together and had everything under control. Although it was very busy with more cars pulling up to order, she still managed to have such a positive attitude. She kept her team in a positive mind set and got everything out as fast as they could. The group of people seemed to be very pleased with their order as they were all cheering her on and clapping. There was a total of three employees working, including herself. I've witnessed on several occasions, Breanna interacting with customers in such a positive attitude. She has such a bright spirit and wonderful personality. She's fast and professional. She spreads her cheerful attitude on to her customers and coworkers from what i've seen. I just wanted to let it be known that Sonic in Jasper has such a great crew working for them. I will definitely return to this location often! Way to go sonic!! Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Coney Combo, Pickle Fries
Bri Landstrom
Checking your bag before you leave is MANDATORY.
Food: 3
Service: 3
nicholas aders
Took my order and my money then came back said they were out. Apparently they don't know how to manage their inventory and know what they have and don't have
Atmosphere: 1
Food: 1
Service: 1
Shane C
Fries were dark brown from dirty fryer oil. The oreo sonic blast barely contained any oreo at all. The chicken sandwich and the mozzarella sticks were also inedible from dirty fryer oil. When I complained and showed photos of food I was offered a coupon for free fries or tots and sonic blast WITH a purchase. I told them we never plan on eating there again.
Atmosphere: 1
Food: 1
Service: 1
seanconway19
When we opened our food and realized that our burritos were made incorrectly we thought that if we took the food back and let them know that this isn't the way we ordered it that they would gladly make the order right for us. Instead the cook (Dillon) came outside and was very rude and insulting while proceeding to tell us that it was against the store policy to replace our food with the correct order. We had no choice but to keep the wrong order. Extremely poor way to handle the situation. This isn't the first time we've experienced poor service.
Typical bad service again tonight via drive-thru with no cars in-line & sitting for 5 mins at menu brd w no person to give order. Then - finally states be with u shortly. There is only (1) car in the lot - not busy. Terrible service! Prolly happens 50% of the time.
Service: 1
I pulled in to a line around the building. 10 mind un with very little movement i knew it was bad. I was patient n finally got to order. The lady was kind patient listened and got my order correct. Took about 20 mins to get to window n it didn't look chaotic inside but I knew it had to be one ir two people only. The woman at the window was extremely nice. She explained their staffing issue n was bubbly bright confident and kind. She figured which order was mine as there were multiple drive offs. She got half my order done n out to us and the rest followed
It was all hot fresh and correct. I was baffled at her ability to be in control and be calm during a truly horrible situation, potentially. I understand she is a manager and kudos to whoever hired her. That woman had the best customer service skills and her representation of your restaurant speaks volumes. If you aren't planning to you may need to reconsider a raise so you keep her. I doubt you will regret it. Please understand the shit show it was and her personality made it seem effortless. Congratulations. I think Briana was her name im upset I forgot she was amazing.
Atmosphere: 5
Food: 5
Service: 5
They are all so nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Sonic Queso Smasher
Great burgers
Food: 5
Service: 5
Ordered through DoorDash a couple times and the food is always cold and tgg but e hotdogs are old and nasty. It’s to bad people that care even a little can’t be hired
Food: 2
Service: 2
This place seems to just keep getting better! To be honest a couple of months ago I had a really bad experience, but it looks like there's new management! The store is looking cleaner and my service was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supersonic Double Cheeseburger, Fries
Took more than 30 minutes just to get 3 drinks done and the workers couldn’t even give us anything we left they have time to snack on the companies food which we could see from the window but could not get us are food the service sucks other then breanna as the manager everyone else sucks working there.
Atmosphere: 3
Food: 2
Service: 2
Please gain a sense of urgency. Our order was not that difficult and took 20+ minutes
Atmosphere: 1
Food: 5
Service: 1
The brand has been going downhill for years and this location is a good representation of that.
Atmosphere: 1
Food: 1
Service: 1
Was told to wait a few minutes but we never received any service. Waited for 20 minutes while two of the employees talked (and dances?!) with the only other customer that was there.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I just wanted to give a shout out to one of the managers at Sonic. While waiting on my meal, I witnessed Breanna and her team in a stressful situation. A bus full of what looked like highschool kids pulled up and they placed a very large order. Breanna kept her team together and had everything under control. Although it was very busy with more cars pulling up to order, she still managed to have such a positive attitude. She kept her team in a positive mind set and got everything out as fast as they could. The group of people seemed to be very pleased with their order as they were all cheering her on and clapping. There was a total of three employees working, including herself. I've witnessed on several occasions, Breanna interacting with customers in such a positive attitude. She has such a bright spirit and wonderful personality. She's fast and professional. She spreads her cheerful attitude on to her customers and coworkers from what i've seen. I just wanted to let it be known that Sonic in Jasper has such a great crew working for them. I will definitely return to this location often! Way to go sonic!! Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Coney Combo, Pickle Fries
Checking your bag before you leave is MANDATORY.
Food: 3
Service: 3
Took my order and my money then came back said they were out. Apparently they don't know how to manage their inventory and know what they have and don't have
Atmosphere: 1
Food: 1
Service: 1
Fries were dark brown from dirty fryer oil. The oreo sonic blast barely contained any oreo at all. The chicken sandwich and the mozzarella sticks were also inedible from dirty fryer oil. When I complained and showed photos of food I was offered a coupon for free fries or tots and sonic blast WITH a purchase. I told them we never plan on eating there again.
Atmosphere: 1
Food: 1
Service: 1
When we opened our food and realized that our burritos were made incorrectly we thought that if we took the food back and let them know that this isn't the way we ordered it that they would gladly make the order right for us. Instead the cook (Dillon) came outside and was very rude and insulting while proceeding to tell us that it was against the store policy to replace our food with the correct order. We had no choice but to keep the wrong order. Extremely poor way to handle the situation. This isn't the first time we've experienced poor service.
Service: 1
Loading...