Cold Stone Creamery

The ice cream is exquisite, the service is excellent, the place is very comfortable, but the windows, floor, tables, chairs need cleaning...

Atmosphere: 1

Food: 5

Service: 4

If you’re having a bad day and don’t think anything else can get worse, drop into this place in us for some ice cream. It will continue to add to your list of disappointments. I am not sure if more than one person even works here, and to be honest with you, I can’t blame that one person for hating their life. Everything was super sticky, the worker looked like he was one scoop of ice cream away from ending it all. To add to this awesomeness, you still pay $1000 for ice cream that is crap. However, given that the midwest mentality is bare minimum and not to do anything outside of what is required of them , I can’t say I’m at all surprised. Shut this place down.

Atmosphere: 1

Food: 1

Service: 1

It's a cold stone. It's like any other cold stone serving ice cream

Atmosphere: 4

Food: 5

Service: 5

I got the cookie dough ice cream and it was very doughy and I swear it tasted like there was protein powder in it. I didn’t like the taste or the consistency. Also the lock on the women’s bathroom still doesn’t work. The price wasn’t bad but I know a lot of other places are cheaper.

Atmosphere: 4

Food: 2

Service: 3

The hours need to be changed on Google AND the Cold Stone website. Both say this location closes at 10pm, my mom and I went at 9:30pm and they said they closed at 9pm.

My husband and I came on a weekend as we were passing through. I went in to use the bathroom and bathroom door wouldn't lock, so had to ask my husband to make sure nobody would come in. Then, they didn't have any hand soap in either bathroom and no hand sanitizer available. Thankfully, I found a wetwipe in my car as I was not about to consume food without being able to wash my hands. I went to look at the selection for ice cream and such. To my disappointment, there were barely any waffle cones available. I was really looking forward to a dipped waffle cone, such a bummer.

I'm very disappointed in this place for a treat. Went for my 1st visit this wk & the employee acted like he couldn't understand my English plus acted like he seriously hates his job. The place was very nasty needs a good cleaning. The worst part is the small cup of ice cream was as high as the price for a full meal at a burger ir chicken place but only getting like 5 bites for $7. Ridiculous. I was polite regardless cuz a dad was sitting with his little boy. I won't be back. Instead am sticking with the best at Craeters ice cream

Atmosphere: 1

Food: 1

Service: 1

This place was our go to. Not sure if this has anything to do with the new owners but we went in today to find out they were out of half the ingredients that make up their most popular trending mixes and have been out since Thursday. This place is a 90 sec walk to the Kroger it shares a parking lot with. I’ll save $10 and get Ben and Jerry’s at Kroger next time.

Atmosphere: 2

Food: 1

Service: 1

Vegetarian options: It's vegetarian but definitely not vegan

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Founder's Favorite - Freezer

Pretty disappointed. On this visit my ice cream was basically soup (cookie dough ice cream base). I’ve noticed this the past couple visits I’ve been here. Haven’t had this issue at other locations, and they’re better staffed. Honestly felt bad for the guy working the counter too. He was running the place by himself and it was BUSY.Not sure if I’ll return to this location. For the price and quality, I would’ve prefer a pint of Ben and Jerry’s…

Atmosphere: 3

Food: 2

Service: 3

So we ordered thru door dash 2 times the first order was out of stock... Okay no biggie. I placed a new order and was cancelled by the restaurant with no explanation... Okay something seems off so we called the store 5 times to get no answer... It's 600pm and they are open till 10pm... So not only do they not wanna work they don't wanna show customer service skills either!!! So needless to say won't be ordering again ever... You have lost the business of 2 people!

Came on a Sunday afternoon and they had no cones, no brownie, and ice cream looked melted in the case. Ordered something that was supposed to be made with brownie in it and they added vanilla cake! Wasn't told they had no brownie until I questioned the server on it. Grand daughter's cookie dough was so soupy, it would barely hold together to be mixed. If I hadn't had a gift card expiring in a few days, we would have walked out.

Atmosphere: 5

Food: 2

Service: 2

Stopped in at cold stone tonight with my family hoping for a yummy treat. Unfortunately was met with one of the workers showing her Minecraft underwear and fully equipt with a bad attitude.

Atmosphere: 1

Food: 4

Service: 1

I purchased an ice cream cake for my son's birthday and it tasted great; however, $40 for a less than 6" round cake is hard to swallow. Especially when I asked to have "Happy Birthday" written on it and the best the associate would agree to do was write my son's name (4 letters) in icing. The ice cream and atmosphere are good just bring your wallet prepared to drop a lot of $$$$

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Cake

Employees were rude and had the worst attitude. Website says they close at 10pm. The open sign is on. It’s 8:56 and she already had the doors closed and told me “we close at 9.” She clearly can’t read a digital clock because there’s still 4 minutes until 9…

Atmosphere: 1

Food: 1

Service: 1