It's a great restaurant for fast food that doesn't feel fast.
Atmosphere: 5
Food: 5
Service: 5
Sandra Willis
It's over all great but the fish smell needs a little bit of control but overall already it's great she the fries are amazing but even better extra crispy.
This used to be a really solid Culver’s location, which is why this experience was so disappointing.
I ordered a chicken sandwich and received it without the chicken patty. When I mentioned it to the staff member who handed me the food, I was told he couldn’t do anything about it and was asked to take the sandwich inside myself. Once I did, no solution was offered. Multiple employees were called over, and instead of addressing the issue, the situation turned into a joke among the staff. No one explained anything or took responsibility.
Mistakes happen, but the way this was handled made a simple issue far more frustrating than it needed to be. What should have been an easy fix turned into confusion, unprofessional behavior, and poor communication.
This location used to be consistent and well-run, so I can only assume there may have been a change in management. Unfortunately, based on this visit, the service no longer matches what it once was. I would not recommend going to this location
Atmosphere: 1
Food: 3
Service: 1
kelly
The ice cream is too good. It's going to be a problem for me in the future. They've got crinkle cut fries which are also an issue, lol. The sandwich was mediocre so that's good. I don't need to crave fast food. It's not helpful at all.
Atmosphere: 4
Food: 3
Service: 4
David Simmons
Overall it was okay it taste just like every fast food place nothing special and the 1 scoop custard is really small
Atmosphere: 4
Food: 3
Service: 4
Pam Tilford
Picked up cod fish dinner at the drive-thru. Delicious!
Atmosphere: 5
Food: 5
Service: 5
Cristal
It was good
Atmosphere: 3
Food: 4
Service: 4
Karissa H
I have been going to Culver’s for year and stopped going for a little while due to countless issues.. I recently decided to give them another try and it has been nothing but awful. Every time I place an order my food is wrong. I’ve placed online orders and the staff tells me I didn’t place an order or that I must’ve ordered at the wrong location even though I have my order info in hand. Yesterday, I placed an order at the Veterans Parkway location and I got home and noticed I was given the wrong burger.. I came back and they remade it and gave me a voucher to apologize for their mistake. I went to use the voucher today at the E 10th St location and once again, I was given the wrong order. I had to go back to have this fixed. I asked the manager for the voucher back as I had to come back to the store and had to have my order made correctly. The store manager declined and said “I already gave you the burger” as if they did me a favor fixing my order that they messed up. This will be my last time visiting the two Jeffersonville locations. It’s not worth the headache. 0/10
Atmosphere: 1
Food: 2
Service: 1
Mitchell Trigger
An instance of drive-thru disappointment - after a long morning, the family wanted Culver's for lunch and I especially wanted to try the Roasted Garlic & Bacon Pub Burger. We had quite a bit of food, but wanted to eat it at home. When we got home and pulled out the food & drinks, everything was there EXCEPT the Pub Burger. I really hate when that happens
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Double Butter Burger with Cheese Curds
Todd Neal
Great burgers as always.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Butter Burger with Cheese Curds
Good, affordable food in a good family environment. Culver's is not trying to be something they're not. Just serving good, affordable food with good service. One of the better fast food franchises around right now.
Atmosphere: 4
Food: 4
Service: 4
Catrina Davis
It's fast food
Atmosphere: 3
Food: 3
Service: 3
Jeff Frelier
My first butter burger and will not be my last! Very tasty. Great service and very friendly staff.
Atmosphere: 4
Food: 5
Service: 5
Billy chinn
They didn’t give us half of our online order, it happens but we called to have it corrected, they put us on hold for 20min just to hang up on us. Then they didn’t answer the phone for 5-10min and it took about another 10min for them to not be able to refund us but to mail us a coupon? Not great
Atmosphere: 1
Food: 3
Service: 1
James wischmeier
Sophie at the counter was so kind and helpful. She did a great job explaining the options. As always the food was delicious. We'll definitely be coming back!
It's a great restaurant for fast food that doesn't feel fast.
Atmosphere: 5
Food: 5
Service: 5
It's over all great but the fish smell needs a little bit of control but overall already it's great she the fries are amazing but even better extra crispy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butterburger, Crinkle Cut Fries
This used to be a really solid Culver’s location, which is why this experience was so disappointing.
I ordered a chicken sandwich and received it without the chicken patty. When I mentioned it to the staff member who handed me the food, I was told he couldn’t do anything about it and was asked to take the sandwich inside myself. Once I did, no solution was offered. Multiple employees were called over, and instead of addressing the issue, the situation turned into a joke among the staff. No one explained anything or took responsibility.
Mistakes happen, but the way this was handled made a simple issue far more frustrating than it needed to be. What should have been an easy fix turned into confusion, unprofessional behavior, and poor communication.
This location used to be consistent and well-run, so I can only assume there may have been a change in management. Unfortunately, based on this visit, the service no longer matches what it once was. I would not recommend going to this location
Atmosphere: 1
Food: 3
Service: 1
The ice cream is too good. It's going to be a problem for me in the future. They've got crinkle cut fries which are also an issue, lol. The sandwich was mediocre so that's good. I don't need to crave fast food. It's not helpful at all.
Atmosphere: 4
Food: 3
Service: 4
Overall it was okay it taste just like every fast food place nothing special and the 1 scoop custard is really small
Atmosphere: 4
Food: 3
Service: 4
Picked up cod fish dinner at the drive-thru. Delicious!
Atmosphere: 5
Food: 5
Service: 5
It was good
Atmosphere: 3
Food: 4
Service: 4
I have been going to Culver’s for year and stopped going for a little while due to countless issues.. I recently decided to give them another try and it has been nothing but awful. Every time I place an order my food is wrong. I’ve placed online orders and the staff tells me I didn’t place an order or that I must’ve ordered at the wrong location even though I have my order info in hand. Yesterday, I placed an order at the Veterans Parkway location and I got home and noticed I was given the wrong burger.. I came back and they remade it and gave me a voucher to apologize for their mistake. I went to use the voucher today at the E 10th St location and once again, I was given the wrong order. I had to go back to have this fixed. I asked the manager for the voucher back as I had to come back to the store and had to have my order made correctly. The store manager declined and said “I already gave you the burger” as if they did me a favor fixing my order that they messed up.
This will be my last time visiting the two Jeffersonville locations. It’s not worth the headache. 0/10
Atmosphere: 1
Food: 2
Service: 1
An instance of drive-thru disappointment - after a long morning, the family wanted Culver's for lunch and I especially wanted to try the Roasted Garlic & Bacon Pub Burger. We had quite a bit of food, but wanted to eat it at home. When we got home and pulled out the food & drinks, everything was there EXCEPT the Pub Burger. I really hate when that happens
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Double Butter Burger with Cheese Curds
Great burgers as always.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Butter Burger with Cheese Curds
Restaurantji Recommends
Good, affordable food in a good family environment. Culver's is not trying to be something they're not. Just serving good, affordable food with good service. One of the better fast food franchises around right now.
Atmosphere: 4
Food: 4
Service: 4
It's fast food
Atmosphere: 3
Food: 3
Service: 3
My first butter burger and will not be my last! Very tasty. Great service and very friendly staff.
Atmosphere: 4
Food: 5
Service: 5
They didn’t give us half of our online order, it happens but we called to have it corrected, they put us on hold for 20min just to hang up on us. Then they didn’t answer the phone for 5-10min and it took about another 10min for them to not be able to refund us but to mail us a coupon? Not great
Atmosphere: 1
Food: 3
Service: 1
Sophie at the counter was so kind and helpful. She did a great job explaining the options. As always the food was delicious. We'll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
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