Tropical Smoothie Cafe

I visited Tropical Café recently and was greeted warmly by the staff, who provided great service when taking my order and preparing my drink. However, my experience was unfortunately overshadowed by the behavior of one employee, Eli.

While I was waiting for my food, Eli came over and set my food down by throwing it onto the table, rolled his eyes, and walked away without a word. This behavior felt unprofessional and dismissive, especially in contrast to the otherwise excellent service I received from the rest of the team.

I wanted to bring this to your attention because the rest of the staff made me feel welcome, and I hope this type of interaction can be addressed so it doesn’t affect future customers’ experiences.

Atmosphere: 5

Food: 5

Willing to edit or delete review if service addressed because first several experiences were good. Service has been less good some of the last few times and smoothie purchased last night was awful enough not to return without some communication. I'm unsure if it was even mine, though employee asked my name first. It wasn't in pick up area. It was just sitting on a back counter when I came in.

This is my go to place for a delicious and healthy treat. I highly recommend the Avocolada smoothie! The food is delicious in the staff is very frontly and fast.

Atmosphere: 5

Food: 5

Service: 5

I love this place! However my main complaint and reason for 4 stars instead of 5 is that they are considered a health conscious cafe and for the life of me I do not understand why they don’t offer whole wheat breads, tortillas, etc.. I try very hard to never eat white flours and that is all they offer :(
I’d even be willing to pay a bit more but I need that option asap!! Please and thank you 😊
Also brown rice would be lovely as well

Atmosphere: 4

Food: 4

Service: 4

Decent spot but a bit expensive considering what it is. Usually just go when they have deals and promotions

Atmosphere: 5

Food: 5

Service: 5

Got completely ignored as customers kept coming in and taking their orders while I was standing there waiting to put my order in people that were just coming in were being served and taken care of so I just had to walk out and try another location

Atmosphere: 1

Food: 1

Service: 1

They clearly don't want people to sit and dine in as the music TOO loud! Mahbe they want to hear it over the blenders. Took a decibel reading and it was over 80 which is far too loud for a pleasant dining.

Atmosphere: 2

Food: 4

Service: 4

Food and service is good wish they had Celiac/ Gluten Free options besides salad

Atmosphere: 5

Food: 5

Service: 4

The food was good, but I was expecting a nutrition level similar to something like Smoothie King. This place is crazy with the sugar. 118g of sugar in a regular size smoothie is insane. A salad and a smoothie was 1,300 calories. Like I said, it was good, but I can't go back because of the sugar content in their smoothies; I have to stick with smoothie king for my post workout.

They add sugar. As a diabetic I must watch this and with smoothies made of fruit are already sugary naturally. Very nice environment for eating and healthy choices. I love it!

I had hair in my food. Not getting food next time

Great service. Very friendly staff and owner!

Best Tropical Smoothie in the Kentuckiana area. Friendly staff. Order is always perfect.

I've been to several different locations and this is definitely the best location in the area. My online order is always ready when I arrive, the staff is friendly, and the food and smoothies are consistently good.

Yep! We go there almost every day. Always on point. Love it!