Plz explain to server Collette, that she should never put her hand on the rim of a customers cup/glass. She is in such a hurry to get you out of the restaurant. My order was not how I requested it. But I was hungry and ate it anyways. The bill was not corrected. Did not offer/bring bev refills in a timely manner. Explain that before she starts taking away plates cup etc, she should ask "may I remove this... " . Her tip reflected it
Atmosphere: 4
Food: 4
Service: 1
Jeffery Mullen
I was ordering on the phone after the website wasn’t working and they hung up on me👎👎
Yoder
Paid $2.09 plus tax for extra cheese no extra cheese ordered pan got hand tossed, The restaurants prices have gone up as well I think I will just order from elsewhere from now on. For eight wings in one large one topping pizza with extra cheese I paid over 20 bucks and since I didn't get the extra cheese it wasn't even worth that.
Atmosphere: 1
Food: 1
Service: 2
Ruby Miller
Ordered pizza and when we got it, it wasn't what we ordered. All around NOT
Atmosphere: 2
Food: 1
Service: 2
Kimberly Wieloch
We ordered a new pizza the tavern style, with extra sauce, extra cheese, and sausage. All of the sausage was in the middle, and it was WAY TOO MUCH!!! There were 11-12 pieces of sausage on every center piece square, you could barely see the cheese. I called the store, asked to speak to the manger, she answered saying how can I help you. No name, nothing. I said I was holding for a manager. She said I am the manager. I explained the problem. She offered a refund I said great. Then she said it would be for a future order, I said no. She then had the pizza redelivered, and I gave them back the old one, when the driver began to blame me. She told me if I ordered more toppings instead of 1 topping this never would have happened so it was my fault. Really, my fault for ordering what I wanted the way I wanted it. Then I got a call yesterday from a man from the store basically telling me the same thing. He confirmed that say the 1 topping is 3oz of meat, if I order 3 toppings I will still get 3 oz of toppings only 1oz of each. Then why do you charge extra for extra toppings if they are still giving you the same amount??? That sounds like cheating the consumer to me. He also told me that this Tavern pizza is not new it is the thin crust, so why lie to the consumer??? I thought it was different because there are holes in the crust, which make it more like a cracker crust than a thin crust. He assured me it was not new at all. Well now I really don't feel good about anything. Needless to say, I haven't ordered from them in who knows how long, maybe a year or longer, and I won't be ordering anytime soon. They really are not very nice or helpful, and to blame me and argue with me, and talking over me, well that is the kind of service I DO NOT NEED!!!
Food: 1
Service: 1
Short People Army
Three times in a row I've gotten subpar food and complete items missing altogether. Will not be spending money here again.
Atmosphere: 1
Food: 1
Service: 1
cloey bennett
My sour cream was forgotten for my taco pizza. My wings hardly had sauce on them.. No marinara for my breadsticks either!
Atmosphere: 1
Food: 1
Service: 2
Laura Haggard
This was some of the best pizza I’ve ever had, pizza is a gift. And pizza from this dang restaurant is a fortune. We were also given choice afterwards! Fully recommend!
Atmosphere: 5
Food: 5
Service: 4
Nikole Sutton
Jenny took my phone order at the Lagrange restaurant. She was very sweet, patient, and had good phone etiquette. I had to ask her name when I was done ordering bc she provided EXCEPTIONAL CUSTOMER SERVICE. Thanks, Jenny, for a great phone order experience!
Great food & great service. I picked up my order at the pickup window by Marcie. She was so friendly with a smile and I had no wait. Very happy with experience!
It would be nice if they could get an order right for once! Most inconsistent food of any Pizza Hut ever. Do not recommend!
Atmosphere: 2
Food: 2
Service: 1
chris tropp
I always get pizza there every Friday and they are always perfect! Everyone is friendly and awesome! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
James Trevino
The manager is super customer focused. He and the staff took excellent care of us and the other customers. The restaurant was very well kept and clean. The food was fresh and tasty. We had driven by the business traveling between Sturgis, MI, and Fort Wayne, IN, for years and decided to give it a try. We were always intrigued by the patronage of the Amish. The attached photo shows the horse and buggies park at the establishment.
Was a delivery order did it on time
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Meat Lovers Pizza, Breadsticks
Plz explain to server Collette, that she should never put her hand on the rim of a customers cup/glass. She is in such a hurry to get you out of the restaurant. My order was not how I requested it. But I was hungry and ate it anyways. The bill was not corrected. Did not offer/bring bev refills in a timely manner. Explain that before she starts taking away plates cup etc, she should ask "may I remove this... " . Her tip reflected it
Atmosphere: 4
Food: 4
Service: 1
I was ordering on the phone after the website wasn’t working and they hung up on me👎👎
Paid $2.09 plus tax for extra cheese no extra cheese ordered pan got hand tossed, The restaurants prices have gone up as well I think I will just order from elsewhere from now on. For eight wings in one large one topping pizza with extra cheese I paid over 20 bucks and since I didn't get the extra cheese it wasn't even worth that.
Atmosphere: 1
Food: 1
Service: 2
Ordered pizza and when we got it, it wasn't what we ordered. All around NOT
Atmosphere: 2
Food: 1
Service: 2
We ordered a new pizza the tavern style, with extra sauce, extra cheese, and sausage. All of the sausage was in the middle, and it was WAY TOO MUCH!!! There were 11-12 pieces of sausage on every center piece square, you could barely see the cheese. I called the store, asked to speak to the manger, she answered saying how can I help you. No name, nothing. I said I was holding for a manager. She said I am the manager. I explained the problem. She offered a refund I said great. Then she said it would be for a future order, I said no. She then had the pizza redelivered, and I gave them back the old one, when the driver began to blame me. She told me if I ordered more toppings instead of 1 topping this never would have happened so it was my fault. Really, my fault for ordering what I wanted the way I wanted it. Then I got a call yesterday from a man from the store basically telling me the same thing. He confirmed that say the 1 topping is 3oz of meat, if I order 3 toppings I will still get 3 oz of toppings only 1oz of each. Then why do you charge extra for extra toppings if they are still giving you the same amount??? That sounds like cheating the consumer to me. He also told me that this Tavern pizza is not new it is the thin crust, so why lie to the consumer??? I thought it was different because there are holes in the crust, which make it more like a cracker crust than a thin crust. He assured me it was not new at all. Well now I really don't feel good about anything. Needless to say, I haven't ordered from them in who knows how long, maybe a year or longer, and I won't be ordering anytime soon. They really are not very nice or helpful, and to blame me and argue with me, and talking over me, well that is the kind of service I DO NOT NEED!!!
Food: 1
Service: 1
Three times in a row I've gotten subpar food and complete items missing altogether. Will not be spending money here again.
Atmosphere: 1
Food: 1
Service: 1
My sour cream was forgotten for my taco pizza. My wings hardly had sauce on them.. No marinara for my breadsticks either!
Atmosphere: 1
Food: 1
Service: 2
This was some of the best pizza I’ve ever had, pizza is a gift. And pizza from this dang restaurant is a fortune. We were also given choice afterwards! Fully recommend!
Atmosphere: 5
Food: 5
Service: 4
Jenny took my phone order at the Lagrange restaurant. She was very sweet, patient, and had good phone etiquette. I had to ask her name when I was done ordering bc she provided EXCEPTIONAL CUSTOMER SERVICE. Thanks, Jenny, for a great phone order experience!
Food: 4
Service: 5
Recommended dishes: Salad Bar Option, Cheese Sticks, Cinnamon Sticks, Breaded Boneless Wings
Restaurantji Recommends
Great food & great service. I picked up my order at the pickup window by Marcie. She was so friendly with a smile and I had no wait. Very happy with experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza, Backyard BBQ Chicken Pizza
It would be nice if they could get an order right for once! Most inconsistent food of any Pizza Hut ever. Do not recommend!
Atmosphere: 2
Food: 2
Service: 1
I always get pizza there every Friday and they are always perfect! Everyone is friendly and awesome! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
The manager is super customer focused. He and the staff took excellent care of us and the other customers. The restaurant was very well kept and clean. The food was fresh and tasty. We had driven by the business traveling between Sturgis, MI, and Fort Wayne, IN, for years and decided to give it a try. We were always intrigued by the patronage of the Amish. The attached photo shows the horse and buggies park at the establishment.
Atmosphere: 5
Food: 5
Service: 5
Good place for lunch
Atmosphere: 5
Food: 5
Service: 5
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