The pharmacy is ridiculous, if u have a script called it in or drop it off!! People should not be aloud to wait on a script... RIDICULOUS!!!!!!
Tara Clark
Spent 2 days trying to get through to the bakery. Finally someone in HR took my call and personally walked it down. I get a return call from someone who, instead of listening to my order for a GRADUATION cake, spent the entire time yawning, talking about how they just got there, had no idea what was going on, and didn't care. I get the cake ordered 2 days early. I get there on the allotted day and time of pickup. I stood there for over 40 minutes before someone finally came over and got an attitude with me because I was standing there waiting, and went on and on about how it was every one else's fault, especially the phone, that they couldn't do their job. Then, instead of asking the order name, proceeded to grill me on what size, shape, colors and writing was on the cake. I get said cake, which was a VERY small cake, GLUED into a very LARGE box, that had been squished. The cake was not what I ordered, and when I said something, I was told to either take it or leave it. The flower was smeared all over the place, the writing was all across the bottom, leaving the center bare, and the writing was so smeared you couldn't even read it. I asked for another scroll as a keepsake for the grad, and I was told that I would have to wait. SEVERAL minutes later, they threw a plastic cap at me and told me that that was all I was getting. When I got the VERY disappointing-to-the-hopeful-and-excited-grad "cake" home, it was very apparent that they had made it when ordered 2 days prior as the whipped topping had already congealed and hardened, and the cake itself underneath was slimy. Not only was it not what I ordered, but it was visually disappointing and absolutely disgusting to eat. I NEVER go to Kroger except to the bakery. This is the second time in a row that I experienced rudeness, laziness, blame-game, sarcasm, a BAD product, and was told to just "deal with it". I will NEVER go back - it's just not worth going out of my way over and over for LACK of product and service. To the God-Awful staff at the Lawrenceburg Kroger Bakery-----"Deal with that".
Paula Sizemore
Kroger has terrific Fresh Bakery food everyday !! Their Bakery foods have great prices !!
Delford Chaffin Sr.
one register open. The long line split into two lines at the rows of shelving. Every cart overflowing and no express lane open. All self checkouts (which i never use) were full with 5 people standing in line there. I spoke with a manager and he did nothing. He apparently would rather sit upstairs than run a register.
Cheyenne Bowsman
I am so over this location, Clicklist orders messed up on multiple occasions and the Clicklist department could seem to care less. I tried calling today to get a hold of the bakery because the website is down (shocker) and I was on hold for over 10 minutes and never spoke to ANYONE. That's ridiculous... thanks for the GREAT customer service... I understand that this pandemic is leaving everyone more stressed but this is ridiculous.
Ed Yelton
Good quality merchandise And the 10 for 10 value good lunch meat
Susie Roush Hayden
A little disappointed that I specifically went to Kroger’s and not another grocery to be able to get the extra fuel points with the online survey. Been doing it for years. Today, for the first time, there was no survey info on my receipt. Called the store and was told the surveys are on random receipts. Might rethink not going to a different store
Jason Williams
overall this Kroger is a good place to shop, unless you go later in the evening beca6then the only checkouts open are self checkouts. terrible when you have a cart of groceries.
Crystal Bowers
great food great prices great workers
Gabrielle Marie Marino
Clarke was at self check out and she was super friendly and super helpful! Thanks so much for the great service Clarke
I used Kroger clicklist today. A young man named Brayden helped me out. He was the absolute sweetest most polite young man! Yes ma'am no ma'am wouldn't let me lift a finger. Definitely recommend this service!!!
Mallori Hopkins
Used Kroger Checklist and Becca is the person who helped me. She was rude as could be acted like I was taking up her time because I used checklist which is a service offered by Kroger. Will not be returning
Nathan Fell
Friendly customer service
Greg Lamb
Went in at 8:30 to get a salad. Salad bar in process of being taken down. Sign on top says open till 9:00PM. I just love wasting my time. Going to WAL-MART to get something now.
The pharmacy is ridiculous, if u have a script called it in or drop it off!! People should not be aloud to wait on a script... RIDICULOUS!!!!!!
Spent 2 days trying to get through to the bakery. Finally someone in HR took my call and personally walked it down. I get a return call from someone who, instead of listening to my order for a GRADUATION cake, spent the entire time yawning, talking about how they just got there, had no idea what was going on, and didn't care. I get the cake ordered 2 days early. I get there on the allotted day and time of pickup. I stood there for over 40 minutes before someone finally came over and got an attitude with me because I was standing there waiting, and went on and on about how it was every one else's fault, especially the phone, that they couldn't do their job. Then, instead of asking the order name, proceeded to grill me on what size, shape, colors and writing was on the cake. I get said cake, which was a VERY small cake, GLUED into a very LARGE box, that had been squished. The cake was not what I ordered, and when I said something, I was told to either take it or leave it. The flower was smeared all over the place, the writing was all across the bottom, leaving the center bare, and the writing was so smeared you couldn't even read it. I asked for another scroll as a keepsake for the grad, and I was told that I would have to wait. SEVERAL minutes later, they threw a plastic cap at me and told me that that was all I was getting. When I got the VERY disappointing-to-the-hopeful-and-excited-grad "cake" home, it was very apparent that they had made it when ordered 2 days prior as the whipped topping had already congealed and hardened, and the cake itself underneath was slimy. Not only was it not what I ordered, but it was visually disappointing and absolutely disgusting to eat. I NEVER go to Kroger except to the bakery. This is the second time in a row that I experienced rudeness, laziness, blame-game, sarcasm, a BAD product, and was told to just "deal with it". I will NEVER go back - it's just not worth going out of my way over and over for LACK of product and service. To the God-Awful staff at the Lawrenceburg Kroger Bakery-----"Deal with that".
Kroger has terrific Fresh Bakery food everyday !! Their Bakery foods have great prices !!
one register open. The long line split into two lines at the rows of shelving. Every cart overflowing and no express lane open. All self checkouts (which i never use) were full with 5 people standing in line there. I spoke with a manager and he did nothing. He apparently would rather sit upstairs than run a register.
I am so over this location, Clicklist orders messed up on multiple occasions and the Clicklist department could seem to care less. I tried calling today to get a hold of the bakery because the website is down (shocker) and I was on hold for over 10 minutes and never spoke to ANYONE. That's ridiculous... thanks for the GREAT customer service... I understand that this pandemic is leaving everyone more stressed but this is ridiculous.
Good quality merchandise And the 10 for 10 value good lunch meat
A little disappointed that I specifically went to Kroger’s and not another grocery to be able to get the extra fuel points with the online survey. Been doing it for years. Today, for the first time, there was no survey info on my receipt. Called the store and was told the surveys are on random receipts. Might rethink not going to a different store
overall this Kroger is a good place to shop, unless you go later in the evening beca6then the only checkouts open are self checkouts. terrible when you have a cart of groceries.
great food great prices great workers
Clarke was at self check out and she was super friendly and super helpful! Thanks so much for the great service Clarke
Restaurantji Recommends
I used Kroger clicklist today. A young man named Brayden helped me out. He was the absolute sweetest most polite young man! Yes ma'am no ma'am wouldn't let me lift a finger. Definitely recommend this service!!!
Used Kroger Checklist and Becca is the person who helped me. She was rude as could be acted like I was taking up her time because I used checklist which is a service offered by Kroger. Will not be returning
Friendly customer service
Went in at 8:30 to get a salad. Salad bar in process of being taken down. Sign on top says open till 9:00PM. I just love wasting my time. Going to WAL-MART to get something now.
Great donuts
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