If you enjoy that greasy taste….then this is the place for you!
Atmosphere: 1
Food: 1
Service: 5
Chey Audrianna
I had the worst experience at this Wendy’s. We were just passing through after being in the road for hours and thought that we made a smart decision to save some money and grab some Wendy’s. Wrong. A waste of my time & $30. The manager was rude beyond measures, dismissive, & condescending. We go through the drive through the first time & place an order for a ghost pepper chicken sandwich combo & an Asiago chicken sandwich combo. When we get to the window, the young lady lets us know that they were dropping fresh fries and to give them a moment. We proceeded to drive up to the door where they would bring our food. After waiting about 5-7 minutes, they finally bring the bag and all of the food is cold, including a sandwich that was premade and had seemed to be sitting for hours. After reversing back to The window to let them know our food was cold, another young lady let us know that she would get her manager (supposedly her name is Aaliyah) because she was just a crew member and couldn’t help us. Then a young guy comes to the window to ask about what the order was and we let him know & drove back up to the door to wait. After forgetting to remind him about the fries we then reversed back to let them know & that is when the manager came to the window and demanded that we move back to where we were before we could even let her know our concerns. I was interrupted, and dismissed however I remained calm. After waiting 15 minutes for the food to come out. As we checked the bag we realized that they gave us 2 completely different sandwiches. When going to approach the window again, we were told that they were closed. No refund. No remade sandwich. Nothing. I, along with others will be reporting this location to corporate. We are aware that the black population is slim in Lebanon; however to be treated the way we were treated is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Average Joe
Baconator only had three half pieces of bacon and the hamburger had zero seasoning. So disappointing
Atmosphere: 3
Food: 1
Service: 2
S Gomez
Just a plain ole Wendy's. Nothing fancy. Yup it was good.
Atmosphere: 3
Food: 3
Service: 3
James Jackson
Kiosk for ordering had finger markings all over it, not sanitary. I have heard excuses for well over a yr about not having help. Place was cold, employees wearing hoodies. Bathrooms was nasty. Waited 15 minutes for a carry out order. The establishment appears to be like a slumlord managing it. I frequently stop here while passing through. I will bypass this establishment. Over the past couple yrs this place has gone down hill rapidly.
Jen Gartzke
Food old and cold. The cooking oil also old. Employees and managers yelling at each other. Lobby and bathrooms were dirty and freezing cold.
Atmosphere: 1
Food: 1
Service: 1
Tanya Dodson
It was freezing in here. The cashier was very nice but said they have no control over thermostat.
Atmosphere: 1
Food: 4
Service: 5
Blake Wilkinson
Lot was poorly maintained, and they got my order wrong. I had went to this same wendy's a few months ago and they close at 11. I was there at 10:30 saw people inside yet nobody would help me and they locked the door.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Cheeseburger
Dr. V
Ordered a bacon egg and cheese biscuit and got sausage, then ordered a salted caramel frosty and the lady at the window tried handing me a coffee??? I said I ordered a frosty, she looked at me like I was the worst person, fixed it with not a word but death stares lol. Get off the cigs because your voice does not help the drive thru mic
Atmosphere: 3
Food: 1
Service: 1
Jaren Latham
Food is subpar, service is always terrible and staff is rude, came to get breakfast with an online order at 10:25 and was turned down as well.
Had to order via kiosk; pop machine was very dirty; restrooms needed attention.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Chili
Jon Turner
If you care about service quality, you don’t want to come here. I’ve made around 2 dozen visits here over the last 6ish months, and boy do I regret it. You ask for specific items, like for example today when I went to pick up a drink before work, and I reiterated what I wanted twice, once when I originally ordered, and the next after they asked if that’s all I wanted. I ordered a Diet Coke no ice, 1 item, simple enough? Not for these people, when I pulled up to the window they gave me my straw and throughout the interaction from speaker to in person the drive thru clerk made it seem like I was impeding on her day as if she didn’t sign up for a job where she would take orders and serve food or beverage. With all of this in mind, the staff, cleanliness (from what I could see from in my car) and service is horrendous and I will no longer be giving this Wendy’s my business.
Service: 1
Sharri Bristow
This place use to be a lot better. But now, when you go its like the people who work there. Really don't care about doing their jobs correctly. They seem to always be out of multiple things. That they should have plenty of. But they workers don't really care about the customers. So they don't care to make sure they have plenty of certain items that they should have. We just went tonight, and saw someone who was Packaging food. Was wiping his sweat off his forehead over our food. With his bare hands and with no gloves on or anything. It was pretty disgusting. Our frostys that were ordered. Were not made correctly. All the flavoring was at the bottom of the cup. And was not mixed into the ice cream at all what so ever. That was pretty disappointing. Beacuse I've never received a frosty. Where the flavoring wasn't all mixed in together. The lady dumped the flavoring in the bottom of the cup put the ice cream on top. And gave it to us like that. We had to mix it together to get the flavoring alt throughout. It was definitely a very disappointing trip there. And we hadn't been there in a long time prior to coming tonight either. Will probably not be back any time soon.
Atmosphere: 2
Food: 2
Service: 2
Zack Burgess
There service is atrocious straight up rude do better
Atmosphere: 1
Food: 2
Service: 1
Michele Hawker
I'm being generous with 2 stars. Every time the order is either incorrect or just plain gross. Last time they gave me chili without meat. This time, the fries were overcooked or the oil needed changed. The day manager has a short temper and can't run the place. Today she was mad because the pop machine out in the lobby had something wrong with it. Everyone complained and asked for drinks from the back. She got mad. Then said they were almost out of pop because the truck didn't come until later in the day. She was getting short with customers and kinda rude. We decided today we won't be back. They can't get it right. Don't waste your time.
If you enjoy that greasy taste….then this is the place for you!
Atmosphere: 1
Food: 1
Service: 5
I had the worst experience at this Wendy’s. We were just passing through after being in the road for hours and thought that we made a smart decision to save some money and grab some Wendy’s. Wrong. A waste of my time & $30. The manager was rude beyond measures, dismissive, & condescending. We go through the drive through the first time & place an order for a ghost pepper chicken sandwich combo & an Asiago chicken sandwich combo. When we get to the window, the young lady lets us know that they were dropping fresh fries and to give them a moment. We proceeded to drive up to the door where they would bring our food. After waiting about 5-7 minutes, they finally bring the bag and all of the food is cold, including a sandwich that was premade and had seemed to be sitting for hours. After reversing back to
The window to let them know our food was cold, another young lady let us know that she would get her manager (supposedly her name is Aaliyah) because she was just a crew member and couldn’t help us. Then a young guy comes to the window to ask about what the order was and we let him know & drove back up
to the door to wait. After forgetting to remind him about the fries we then reversed back to let them know & that is when the manager came to the window and demanded that we move back to where we were before we could even let her know our concerns. I was interrupted, and dismissed however I remained calm. After waiting 15 minutes for the food to come out. As we checked the bag we realized that they gave us 2 completely different sandwiches. When going to approach the window again, we were told that they were closed. No refund. No remade sandwich. Nothing. I, along with others will be reporting this location to corporate. We are aware that the black population is slim in Lebanon; however to be treated the way we were treated is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Baconator only had three half pieces of bacon and the hamburger had zero seasoning. So disappointing
Atmosphere: 3
Food: 1
Service: 2
Just a plain ole Wendy's. Nothing fancy. Yup it was good.
Atmosphere: 3
Food: 3
Service: 3
Kiosk for ordering had finger markings all over it, not sanitary. I have heard excuses for well over a yr about not having help. Place was cold, employees wearing hoodies. Bathrooms was nasty. Waited 15 minutes for a carry out order. The establishment appears to be like a slumlord managing it. I frequently stop here while passing through. I will bypass this establishment. Over the past couple yrs this place has gone down hill rapidly.
Food old and cold. The cooking oil also old. Employees and managers yelling at each other. Lobby and bathrooms were dirty and freezing cold.
Atmosphere: 1
Food: 1
Service: 1
It was freezing in here. The cashier was very nice but said they have no control over thermostat.
Atmosphere: 1
Food: 4
Service: 5
Lot was poorly maintained, and they got my order wrong. I had went to this same wendy's a few months ago and they close at 11. I was there at 10:30 saw people inside yet nobody would help me and they locked the door.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Cheeseburger
Ordered a bacon egg and cheese biscuit and got sausage, then ordered a salted caramel frosty and the lady at the window tried handing me a coffee??? I said I ordered a frosty, she looked at me like I was the worst person, fixed it with not a word but death stares lol. Get off the cigs because your voice does not help the drive thru mic
Atmosphere: 3
Food: 1
Service: 1
Food is subpar, service is always terrible and staff is rude, came to get breakfast with an online order at 10:25 and was turned down as well.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Had to order via kiosk; pop machine was very dirty; restrooms needed attention.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Chili
If you care about service quality, you don’t want to come here. I’ve made around 2 dozen visits here over the last 6ish months, and boy do I regret it. You ask for specific items, like for example today when I went to pick up a drink before work, and I reiterated what I wanted twice, once when I originally ordered, and the next after they asked if that’s all I wanted. I ordered a Diet Coke no ice, 1 item, simple enough? Not for these people, when I pulled up to the window they gave me my straw and throughout the interaction from speaker to in person the drive thru clerk made it seem like I was impeding on her day as if she didn’t sign up for a job where she would take orders and serve food or beverage. With all of this in mind, the staff, cleanliness (from what I could see from in my car) and service is horrendous and I will no longer be giving this Wendy’s my business.
Service: 1
This place use to be a lot better. But now, when you go its like the people who work there. Really don't care about doing their jobs correctly. They seem to always be out of multiple things. That they should have plenty of. But they workers don't really care about the customers. So they don't care to make sure they have plenty of certain items that they should have. We just went tonight, and saw someone who was Packaging food. Was wiping his sweat off his forehead over our food. With his bare hands and with no gloves on or anything. It was pretty disgusting. Our frostys that were ordered. Were not made correctly. All the flavoring was at the bottom of the cup. And was not mixed into the ice cream at all what so ever. That was pretty disappointing. Beacuse I've never received a frosty. Where the flavoring wasn't all mixed in together. The lady dumped the flavoring in the bottom of the cup put the ice cream on top. And gave it to us like that. We had to mix it together to get the flavoring alt throughout. It was definitely a very disappointing trip there. And we hadn't been there in a long time prior to coming tonight either. Will probably not be back any time soon.
Atmosphere: 2
Food: 2
Service: 2
There service is atrocious straight up rude do better
Atmosphere: 1
Food: 2
Service: 1
I'm being generous with 2 stars. Every time the order is either incorrect or just plain gross. Last time they gave me chili without meat. This time, the fries were overcooked or the oil needed changed. The day manager has a short temper and can't run the place. Today she was mad because the pop machine out in the lobby had something wrong with it. Everyone complained and asked for drinks from the back. She got mad. Then said they were almost out of pop because the truck didn't come until later in the day. She was getting short with customers and kinda rude. We decided today we won't be back. They can't get it right. Don't waste your time.
Atmosphere: 2
Food: 2
Service: 2
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