This place has gone downhill - their customer service is atrocious. On top of constantly getting food orders wrong. If you need to make an adjustment to a sandwhich (example - no ketchup) don't even bother coming here because it wont be made correctly.
Atmosphere: 1
Food: 3
Service: 1
Surveillance Van
On Thursday this place was PACKED! I instantly thought this is gonna take forever and im probably going to be disappointed but I still waited and got food from here, well for starters lets just say anthony up front actually made me have any enjoyable experience even though when I got my crispy onion it was 2 double cheese instead and a fry. I should of known better than to not have checked my bag because if the boy with the tattoos does it or the lady with the hair my orders never been wrong, well when the tattoo guy was using the restroom another employee came out of hiding by the window and looked more clueless than a new born, he moved with the urgency of a snail, my fries were less than half filled as well..... I don't know what's up with that but some people like myself were on lunch so I had to bring it back to eat. The very skinny boy just didnt seem to even care about anything honestly the lack of excitement in his voice and how quiet he was actually was frustrating..... Also did I meant when I bought my food I even pointed out to him that he didn't give the right change. I dont mean to go on but the kid standing hiding not doing a thing is ridiculous, I even heard the guy with the tattoos say multiple times to the other boy up front to like make his own drinks by his station because he would just take an order then walk right back to where the food is bagged.... Sorry to be long winded but that guy with the tattoos was beyond polite and patient even with people mad at him for his coworkers mistakes he also some how managed to even smile, he is also very good at making me personally feel like in not being judged, I haven't felt that almost anywhere, TATTOO FRONT GUY YOU ROCK!
Atmosphere: 5
Food: 5
Service: 5
Sabrina Goodman
Had amazing service and got hot fresh food. Kids love playing here
Ryan Lyons
Tried out this location after having issues with the location in Rensselaer, and what a mistake that was. I placed an online order, and waited 35 or so minutes in the drive thru while being parked in line, as I saw my food sit in the window in a bag. After I finally got my food it was all ice cold, so I had to go back around and wait for it to be remade. When I got the remade food, I can tell whoever made the sandwich was pissed they had to remake it because it was loaded with so many toppings and so much sauce the bun fell apart when I picked it up. I’m sure your drive thru goals for any given day are not in the 45 minute ballpark because at least 5 cars were waiting that long. Whoever was managing 5/28 around 3 needs to not be left in charge alone. I’ve been managing restaurants for 14 years and not once have I seen a drive thru operation run as poorly as it did here.
Austin Call
The food is good but very limited staff. Plan on waiting in the drive-through or inside.
Scott Mason
Service was good,but food was barely eatable. Lukewarm food. Burger tasted like mush like it sat in a vat of grease for hours.
Mark Stolte
It’s not even fast food at this point. I don’t care that you have short staff. It doesn’t take 25 minutes to make food or even take an order.
N F
Got an order from here via Door Dash. Their food sucks! All of it lukewarm and tastes terrible. There’s no way any of it was made fresh.
Great service
Atmosphere: 5
Food: 5
Service: 5
This place has gone downhill - their customer service is atrocious. On top of constantly getting food orders wrong. If you need to make an adjustment to a sandwhich (example - no ketchup) don't even bother coming here because it wont be made correctly.
Atmosphere: 1
Food: 3
Service: 1
On Thursday this place was PACKED! I instantly thought this is gonna take forever and im probably going to be disappointed but I still waited and got food from here, well for starters lets just say anthony up front actually made me have any enjoyable experience even though when I got my crispy onion it was 2 double cheese instead and a fry. I should of known better than to not have checked my bag because if the boy with the tattoos does it or the lady with the hair my orders never been wrong, well when the tattoo guy was using the restroom another employee came out of hiding by the window and looked more clueless than a new born, he moved with the urgency of a snail, my fries were less than half filled as well..... I don't know what's up with that but some people like myself were on lunch so I had to bring it back to eat. The very skinny boy just didnt seem to even care about anything honestly the lack of excitement in his voice and how quiet he was actually was frustrating..... Also did I meant when I bought my food I even pointed out to him that he didn't give the right change. I dont mean to go on but the kid standing hiding not doing a thing is ridiculous, I even heard the guy with the tattoos say multiple times to the other boy up front to like make his own drinks by his station because he would just take an order then walk right back to where the food is bagged.... Sorry to be long winded but that guy with the tattoos was beyond polite and patient even with people mad at him for his coworkers mistakes he also some how managed to even smile, he is also very good at making me personally feel like in not being judged, I haven't felt that almost anywhere, TATTOO FRONT GUY YOU ROCK!
Atmosphere: 5
Food: 5
Service: 5
Had amazing service and got hot fresh food.
Kids love playing here
Tried out this location after having issues with the location in Rensselaer, and what a mistake that was. I placed an online order, and waited 35 or so minutes in the drive thru while being parked in line, as I saw my food sit in the window in a bag. After I finally got my food it was all ice cold, so I had to go back around and wait for it to be remade. When I got the remade food, I can tell whoever made the sandwich was pissed they had to remake it because it was loaded with so many toppings and so much sauce the bun fell apart when I picked it up. I’m sure your drive thru goals for any given day are not in the 45 minute ballpark because at least 5 cars were waiting that long. Whoever was managing 5/28 around 3 needs to not be left in charge alone. I’ve been managing restaurants for 14 years and not once have I seen a drive thru operation run as poorly as it did here.
The food is good but very limited staff. Plan on waiting in the drive-through or inside.
Service was good,but food was barely eatable. Lukewarm food. Burger tasted like mush like it sat in a vat of grease for hours.
It’s not even fast food at this point. I don’t care that you have short staff. It doesn’t take 25 minutes to make food or even take an order.
Got an order from here via Door Dash. Their food sucks! All of it lukewarm and tastes terrible. There’s no way any of it was made fresh.
Clean store
Restaurantji Recommends
Had a great time was friendly staff
It’s always a light when I take my children here. It’s always clean and they have a blast.
Went through the drive thru and got a couple of Whopper's. Crew was friendly and fast
Food was hot, staff was friendly and store clean
Crew was great worked fast accurate and very kind the guy is service was nice
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