The tables weren't wiped down, nor the chair, nor the floor. The entire floor was sticky from carbonated drinks. It was digesting. Food and drink were okay. The atmosphere was super laid back and they lacked attention to the details. Next time, I'll go to Wendy's.
I’d give zero stars if I could. But this is not about the food. This is a matter that requires involvement of the corporate office. I believe my rights were violated by your staff. Without any reason given, not even being spoken to but ignored entirely when I was seen with a giant tractor trailer at 10:11pm, the door locked, a blonde woman looked at me with a scowl (not a look of concern, or fear, but resentment AND THE CAMERAS AND AUDIO SHOW THIS) and retreated into the back room of the kitchen. In my yellow and blue sweater, with a gigantic orange safety vest on I walked to the drive thru window because it’s open until 11pm. With a huge Pilot Truck stop across the street. I waited 5 minutes. Nobody came to the window. No sign on the window that says “we can not serve walk ups” after 10 minutes I knocked lightly on the window, nothing for a whole 2 minutes. Buzzers going off on the fryer, I knocked louder, the other window was shaking.
I moved it over an inch and called inside asking for someone’s help I wanted food after driving 7 hours to get there.
What did I get? Someone walking to the window to say no? Nope. Someone who just might have been scared to go to the window but perfectly safe and able to call out “we can’t serve you at drive thru, or even though it was well within the open time till 11pm did she call out “We’re Closed” nope… just silence….. completely ignored.
10 minutes later a car pulls up, and I ask are you getting food? Did they answer you at the speaker?
This young black lady tells me she works there, so I ask what’s going on here she’s ignoring me.
Was her answer “we can’t serve not serve walk ups at drive thru? Nope. She very arrogantly says “The diner is closed”. I then said but the sign here on the window says drive thru closes at 11pm.
Her response….. look I just want to get my food. And I said so do I I’ve been driving all day and I want that spicy chicken sandwich you advertised.
At this point she says I’m getting upset (perfectly reasonable due to treatment) and I inform her no I’m Italian this is how I talk I am not upset but if she would like an example of my voice when I’m upset I’d give it to her.
I point blank asked her is there a policy that says you can’t serve walk ups truck drivers at the drive thru as you can see my tractor trailer can’t pull into this small parking lot.
She rolls her eyes at me and picks up her phone, I say to whoever was inside it looks like your boss is calling.
10 seconds later 5 cops surround me asking what’s going on, as if that can’t be figured out with a giant truck across from a truck stop.
I explain exactly what happened to the cops. I’m just here to get some food An officer informs me maybe they don’t want my money.
So your employees, for what I can only think that they didn’t want to clean up and were stalling to close early try to get me arrested for absolutely nothing, as if I was some criminal hiding in the shadows waiting to attack some one. In a giant orange safety vest, standing for a half an hour in 30 degree weather to go to your business within operating hours, no sign, or posting, or information from a said employee that there is a “no walk up at drive thru policy” and have the cops called….
All because no wanted to eat.
All because your employees didn’t want to work, and conspired to ruin my life, my career, and get my equipment towed away which would have cost me 10’s of thousands.
Because I wanted a fucking sandwich within normal business hours.
If this blonde woman was scared of me at the window and didn’t want to come up to it fine. Sound travels at 700mps and I was at most 50 feet from her, she could have called out and said something. NO it was just ignoring me because I’m a “fuckin trucker” that’s gonna ruin her going home on t
Atmosphere: 1
Food: 1
Service: 1
Sara Ensign
Turkey Sandwich was very fresh.
Atmosphere: 5
Food: 5
Service: 5
Jim Ferris
The wife and I stopped into this Arby's on a recent trip between Fort Wayne and Louisville for lunch. We hadn't had Arby's in a while and sometimes it just sounds good. It's also conveniently located right off of I-65, so easy-off/easy-on.
The gentleman behind the counter was patient and informative while we made our decisions. I had one of their Market Fresh sandwiches on my mind, but apparently this location doesn't have those, so I had to settle for something else. That something else decided it wanted to be one of their Greek Style Gyros (they're always a safe bet). My wife ordered a classic Roast Beef sandwich. We also ordered a 6-piece mozzarella stick to share (I can't stand Arby's fries). Our order was not overly complicated.
Then came the wait time. It was Sunday afternoon and the place was not busy. The drive-thru was busier than the dining room, but the place wasn't slammed. There were 2 other tables occupied when we walked in. There were two other people standing by the counter waiting for orders as well.
Our food was delivered close to 20 minutes after it was ordered. Was it right? Yes. Was it warm? Mostly. As we ate we heard other customers remarking about the wait times, which I'll have to admit, were excessive.
During the nearly 45 minutes we were there no one came out to look at the dining room, and we had to wipe off a table with a napkin. There were a number of tables that needed attention and half of the trash bins needed emptying.
What started out, in theory, as a quick stop for lunch ended up being nearly an hourlong affair.
Atmosphere: 3
Food: 3
Service: 3
Dawn Clary
Used app. Walked in, food was ready and delicious. Love it when things are quick and simple.
Atmosphere: 5
Food: 5
Service: 5
Scott Davis
This is a restaurant where apparently nobody cares, the food shows, it was terrible-I will never come back!!
Atmosphere: 1
Food: 1
Service: 1
Austin Wayne
Guy at the window was very friendly but charged me 26.00 for food and was missing a whole sandwich and the only sandwich in the bad wasnt even the one i ordered ive been calling for the last 15 minutes nobody will answer the phone! Very unprofessional yall owe me some money! 10/23/24 @ 10:15 pm is when my order was placed!
Atmosphere: 1
Food: 1
Service: 3
bobbie manns
food was served fresh and tasted good. wait time was just under 9 minutes in the drive through though and we were served medium meals even though we paid for larges.
Amanda Colleen the GM was absolutely rude & out of line when we asked for our $ back after waiting over 16mins (for a take out order) while 7 cars went through drive thru & an Uber eats picked up an order (most of which time our food was sitting in the pass thru), she changed out soda boxes and complained about an employee stacking a bundle of to-go bags on her drive thru table but still ignored us standing at the counter. She was disgusted just tap, tap, tapping those nails Angrily on the screen as she goes through the lengthy refund process. Uncalled for behavior & unprofessional as a leader especially a General manager - it's her store & that's how she's going to treat customers that aren't completely satisfied. Smh
Atmosphere: 2
Food: 2
Service: 1
Roy Lookingbill
I have never been treated this bad...EVER!!! Your employees HATE their jobs and take it out on paying customers. First they brought me the wrong food to my car. When I tried to point that out to the employee, he walked off and ignored me. I walked inside (I deliverd the food to the correct customer on my way in) and immediately was met with harsh attitude from all employees. The manager made it worse by reinforcing his behavior. I left there feeling like it was all my fault . I won't be back to Arby's ever.
The tables weren't wiped down, nor the chair, nor the floor. The entire floor was sticky from carbonated drinks. It was digesting. Food and drink were okay. The atmosphere was super laid back and they lacked attention to the details. Next time, I'll go to Wendy's.
Parking: 6308 Corridor Drive, Marion, Indiana 46952
ARG-06919-IN-Marion
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Classic Roast Beef
friendly, fast, fresh, good looking staff,
Atmosphere: 5
Food: 4
Service: 5
I’d give zero stars if I could. But this is not about the food. This is a matter that requires involvement of the corporate office. I believe my rights were violated by your staff. Without any reason given, not even being spoken to but ignored entirely when I was seen with a giant tractor trailer at 10:11pm, the door locked, a blonde woman looked at me with a scowl (not a look of concern, or fear, but resentment AND THE CAMERAS AND AUDIO SHOW THIS) and retreated into the back room of the kitchen. In my yellow and blue sweater, with a gigantic orange safety vest on I walked to the drive thru window because it’s open until 11pm. With a huge Pilot Truck stop across the street. I waited 5 minutes. Nobody came to the window. No sign on the window that says “we can not serve walk ups” after 10 minutes I knocked lightly on the window, nothing for a whole 2 minutes. Buzzers going off on the fryer, I knocked louder, the other window was shaking.
I moved it over an inch and called inside asking for someone’s help I wanted food after driving 7 hours to get there.
What did I get? Someone walking to the window to say no? Nope. Someone who just might have been scared to go to the window but perfectly safe and able to call out “we can’t serve you at drive thru, or even though it was well within the open time till 11pm did she call out “We’re Closed” nope… just silence….. completely ignored.
10 minutes later a car pulls up, and I ask are you getting food? Did they answer you at the speaker?
This young black lady tells me she works there, so I ask what’s going on here she’s ignoring me.
Was her answer “we can’t serve not serve walk ups at drive thru? Nope. She very arrogantly says “The diner is closed”. I then said but the sign here on the window says drive thru closes at 11pm.
Her response….. look I just want to get my food. And I said so do I I’ve been driving all day and I want that spicy chicken sandwich you advertised.
At this point she says I’m getting upset (perfectly reasonable due to treatment) and I inform her no I’m Italian this is how I talk I am not upset but if she would like an example of my voice when I’m upset I’d give it to her.
I point blank asked her is there a policy that says you can’t serve walk ups truck drivers at the drive thru as you can see my tractor trailer can’t pull into this small parking lot.
She rolls her eyes at me and picks up her phone, I say to whoever was inside it looks like your boss is calling.
10 seconds later 5 cops surround me asking what’s going on, as if that can’t be figured out with a giant truck across from a truck stop.
I explain exactly what happened to the cops. I’m just here to get some food
An officer informs me maybe they don’t want my money.
So your employees, for what I can only think that they didn’t want to clean up and were stalling to close early try to get me arrested for absolutely nothing, as if I was some criminal hiding in the shadows waiting to attack some one. In a giant orange safety vest, standing for a half an hour in 30 degree weather to go to your business within operating hours, no sign, or posting, or information from a said employee that there is a “no walk up at drive thru policy” and have the cops called….
All because no wanted to eat.
All because your employees didn’t want to work, and conspired to ruin my life, my career, and get my equipment towed away which would have cost me 10’s of thousands.
Because I wanted a fucking sandwich within normal business hours.
If this blonde woman was scared of me at the window and didn’t want to come up to it fine. Sound travels at 700mps and I was at most 50 feet from her, she could have called out and said something. NO it was just ignoring me because I’m a “fuckin trucker” that’s gonna ruin her going home on t
Atmosphere: 1
Food: 1
Service: 1
Turkey Sandwich was very fresh.
Atmosphere: 5
Food: 5
Service: 5
The wife and I stopped into this Arby's on a recent trip between Fort Wayne and Louisville for lunch. We hadn't had Arby's in a while and sometimes it just sounds good. It's also conveniently located right off of I-65, so easy-off/easy-on.
The gentleman behind the counter was patient and informative while we made our decisions. I had one of their Market Fresh sandwiches on my mind, but apparently this location doesn't have those, so I had to settle for something else. That something else decided it wanted to be one of their Greek Style Gyros (they're always a safe bet). My wife ordered a classic Roast Beef sandwich. We also ordered a 6-piece mozzarella stick to share (I can't stand Arby's fries). Our order was not overly complicated.
Then came the wait time. It was Sunday afternoon and the place was not busy. The drive-thru was busier than the dining room, but the place wasn't slammed. There were 2 other tables occupied when we walked in. There were two other people standing by the counter waiting for orders as well.
Our food was delivered close to 20 minutes after it was ordered. Was it right? Yes. Was it warm? Mostly. As we ate we heard other customers remarking about the wait times, which I'll have to admit, were excessive.
During the nearly 45 minutes we were there no one came out to look at the dining room, and we had to wipe off a table with a napkin. There were a number of tables that needed attention and half of the trash bins needed emptying.
What started out, in theory, as a quick stop for lunch ended up being nearly an hourlong affair.
Atmosphere: 3
Food: 3
Service: 3
Used app. Walked in, food was ready and delicious. Love it when things are quick and simple.
Atmosphere: 5
Food: 5
Service: 5
This is a restaurant where apparently nobody cares, the food shows, it was terrible-I will never come back!!
Atmosphere: 1
Food: 1
Service: 1
Guy at the window was very friendly but charged me 26.00 for food and was missing a whole sandwich and the only sandwich in the bad wasnt even the one i ordered ive been calling for the last 15 minutes nobody will answer the phone! Very unprofessional yall owe me some money! 10/23/24 @ 10:15 pm is when my order was placed!
Atmosphere: 1
Food: 1
Service: 3
food was served fresh and tasted good. wait time was just under 9 minutes in the drive through though and we were served medium meals even though we paid for larges.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Curly Fries
Decent food
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Roast Beef
Restaurantji Recommends
I love Arby's
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches
It's been quite a while since I've experienced eating from this franchise, and it may be a lot longer there next!
Atmosphere: 2
Food: 3
Service: 2
The food served is good, but the place is filled with rain water when were get in to it.
Parking: Free parking lot.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Classic Roast Chicken Sandwich
Amanda Colleen the GM was absolutely rude & out of line when we asked for our $ back after waiting over 16mins (for a take out order) while 7 cars went through drive thru & an Uber eats picked up an order (most of which time our food was sitting in the pass thru), she changed out soda boxes and complained about an employee stacking a bundle of to-go bags on her drive thru table but still ignored us standing at the counter. She was disgusted just tap, tap, tapping those nails Angrily on the screen as she goes through the lengthy refund process.
Uncalled for behavior & unprofessional as a leader especially a General manager - it's her store & that's how she's going to treat customers that aren't completely satisfied. Smh
Atmosphere: 2
Food: 2
Service: 1
I have never been treated this bad...EVER!!! Your employees HATE their jobs and take it out on paying customers. First they brought me the wrong food to my car. When I tried to point that out to the employee, he walked off and ignored me. I walked inside (I deliverd the food to the correct customer on my way in) and immediately was met with harsh attitude from all employees. The manager made it worse by reinforcing his behavior. I left there feeling like it was all my fault . I won't be back to Arby's ever.
Atmosphere: 1
Food: 2
Service: 1
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