Very rude to long time customers and 3rd party workers they hire out for delivery services.
Atmosphere: 1
Food: 1
Service: 1
GAWCKTeeV
Poor quality service and food
Dale Baker 165
Very poor customer service. Had a late night at work. Got home and the kid wanted pizza, I placed an online order with Papa John's. Got in my car and drove there. The pizzas were already prepared and sitting on the rack. As I walked in someone yelled be with you in a minute, and then proceeded to make pizzas for new customers. After I stood there 10 minutes looking at my food sitting on the rack and the person was starting to make another pizza. I asked if I could just get my food and go. She said in another second and proceeded to make another pizza. Finally, another guy came out of the back room + asked me who I was got my name. I showed him where my pizzas were and said I just want to go. This whole process took longer than them to cook my pizza. I can't wait for Chicago Pizza to open up in town because customer service means everything to me. Out of 207 reviews 50% are 1 star... Take that for what it's worth...
Atmosphere: 1
Food: 3
Service: 1
n y
What happened to Papa John's??? It's been awhile since I've ordered from here and wow, I'm utterly disappointed in what we received. Mind you, there are other options for pizza so you'd think they'd keep their game up. 100% NOT the case. As soon as we opened the boxes, we were confused and really upset with what we saw. Worse than frozen pizza. Ordered a pepperoni and sausage pizza and a philly cheesesteak. Toppings on the 2nd one was so skimpy (cheesesteak is a PREMIUM so they charge you more and there was so little!!!). The crust on both were SO flat... these were regular, no thin (do they even offer thin? wouldnt know) Overall, we won't be back until this place somehow straightens up their situation. Terrible value, and just as disappointing in taste. Also, ordered from their app, they deliver via Doordash which, doesn't sync. Your money is probably better spent elsewhere.
Food: 1
Service: 1
Richard Breckenridge
Good pizza
Atmosphere: 3
Food: 4
Service: 4
Ricky Bobby Jr.
Ordered 40 min prior to them closing with an easy pepperoni pizza and they cancelled my order and kept my papa dough . They need better management.
Service: 1
Joseph Litton
Ordered my food at 7pm the app said would be here by 8pm the app said my food was on its way by 8:30 they transferred it to door dash. When I called to ask why it was taking so long the manager said to call DoorDash and make a complaint with them because she didn’t want to take the blame for it. That is a horrible mentality to have. Then when the door dash driver showed up at 9pm I asked if they tipped her and they did not give her a tip they took the tip I gave. Shame on you papa John’s do better. I’ll definitely not be ordering there anymore and I would highly advise against it
Atmosphere: 1
Food: 1
Service: 1
Bart Currie
Front counter guy was rude and SO SHORT!!!! Asked for specials was told go online!!! I am from Canada and cantbhe basically did not care if wasnt so sunny and HOT would have left my rating is a complete zero as with Washington Indiana location!!!!! NO WONDER people from Canada are boycotting the US its not just President Trump its SOME of the workers WOW… NEXT time will bring my own food 🥘
Atmosphere: 1
Food: 4
Service: 1
Cara Demeritt
Spent $40 for a pizza with absolutely no toppings in the middle
Food: 1
Service: 1
Chance Jackson
Sometimes, their toppings are iffy, especially the steak.. Cheese bread was good the one time I ordered it.
But I ordered pepperoni on half of this pizza. Since, when did they start putting the pepperonis under the cheese?!?
It’s been over an hour and 20 mins for 1 medium pizza delivery driver is sitting there waiting and still nothing. tried to call and they sent me to a robot.
super grover
Best manager ever
Atmosphere: 5
Food: 5
Service: 5
Sarah Golden
Food is still good, but delivery situation with only using 3rd party is horrible
Courtney Hall
Under cooked and tastes like cheap materials. It's not better ingredients better pizza anymore. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Ethel Kirk
Ordered a meat pizza for delivery and it had very little meat on it for the price paid. Also ordered breadsticks with cheese sauce. Got breadsticks but no sauce. Husband and I was very disappointed with food quality and taste. Probably won’t be ordering from them anytime soon if ever!
Very rude to long time customers and 3rd party workers they hire out for delivery services.
Atmosphere: 1
Food: 1
Service: 1
Poor quality service and food
Very poor customer service.
Had a late night at work. Got home and the kid wanted pizza, I placed an online order with Papa John's.
Got in my car and drove there. The pizzas were already prepared and sitting on the rack.
As I walked in someone yelled be with you in a minute, and then proceeded to make pizzas for new customers. After I stood there 10 minutes looking at my food sitting on the rack and the person was starting to make another pizza. I asked if I could just get my food and go. She said in another second and proceeded to make another pizza. Finally, another guy came out of the back room + asked me who I was got my name. I showed him where my pizzas were and said I just want to go. This whole process took longer than them to cook my pizza.
I can't wait for Chicago Pizza to open up in town because customer service means everything to me.
Out of 207 reviews 50% are 1 star... Take that for what it's worth...
Atmosphere: 1
Food: 3
Service: 1
What happened to Papa John's??? It's been awhile since I've ordered from here and wow, I'm utterly disappointed in what we received. Mind you, there are other options for pizza so you'd think they'd keep their game up. 100% NOT the case. As soon as we opened the boxes, we were confused and really upset with what we saw. Worse than frozen pizza. Ordered a pepperoni and sausage pizza and a philly cheesesteak. Toppings on the 2nd one was so skimpy (cheesesteak is a PREMIUM so they charge you more and there was so little!!!). The crust on both were SO flat... these were regular, no thin (do they even offer thin? wouldnt know) Overall, we won't be back until this place somehow straightens up their situation. Terrible value, and just as disappointing in taste. Also, ordered from their app, they deliver via Doordash which, doesn't sync. Your money is probably better spent elsewhere.
Food: 1
Service: 1
Good pizza
Atmosphere: 3
Food: 4
Service: 4
Ordered 40 min prior to them closing with an easy pepperoni pizza and they cancelled my order and kept my papa dough . They need better management.
Service: 1
Ordered my food at 7pm the app said would be here by 8pm the app said my food was on its way by 8:30 they transferred it to door dash. When I called to ask why it was taking so long the manager said to call DoorDash and make a complaint with them because she didn’t want to take the blame for it. That is a horrible mentality to have. Then when the door dash driver showed up at 9pm I asked if they tipped her and they did not give her a tip they took the tip I gave. Shame on you papa John’s do better. I’ll definitely not be ordering there anymore and I would highly advise against it
Atmosphere: 1
Food: 1
Service: 1
Front counter guy was rude and SO SHORT!!!! Asked for specials was told go online!!! I am from Canada and cantbhe basically did not care if wasnt so sunny and HOT would have left my rating is a complete zero as with Washington Indiana location!!!!! NO WONDER people from Canada are boycotting the US its not just President Trump its SOME of the workers WOW… NEXT time will bring my own food 🥘
Atmosphere: 1
Food: 4
Service: 1
Spent $40 for a pizza with absolutely no toppings in the middle
Food: 1
Service: 1
Sometimes, their toppings are iffy, especially the steak.. Cheese bread was good the one time I ordered it.
But I ordered pepperoni on half of this pizza. Since, when did they start putting the pepperonis under the cheese?!?
Oh, and the boxes were super greasy!
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
It’s been over an hour and 20 mins for 1 medium pizza delivery driver is sitting there waiting and still nothing. tried to call and they sent me to a robot.
Best manager ever
Atmosphere: 5
Food: 5
Service: 5
Food is still good, but delivery situation with only using 3rd party is horrible
Under cooked and tastes like cheap materials. It's not better ingredients better pizza anymore. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Ordered a meat pizza for delivery and it had very little meat on it for the price paid. Also ordered breadsticks with cheese sauce. Got breadsticks but no sauce. Husband and I was very disappointed with food quality and taste. Probably won’t be ordering from them anytime soon if ever!
Food: 1
Service: 2
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