I asked for my very stale blueberry muffin to be warmed. They burned it so badly, smoke filled up the area they were in. And they still handed me back this black muffin.
Atmosphere: 1
Food: 1
Service: 1
Windy City ChiTown B.W.
Allow me to clue all of you in on something that I personally know. This is the place that replaced Nelson’s, right? Everything is pre cooked and never fresh! I used to work there when it was Nelson’s and can tell you how they had me prepare bacon and make the sandwiches then wrap them in cellophane and put them onto a sheet and stored in a walk in cooler. All they would do is remove them from the cellophane and throw it an oven behind the counter for 2 minutes and charge $7. Those fruit cups they had? Sometimes sit in the cooler or display case by the register for DAYS! It was NEVER fresh! They had an employee who used to literally pick apart the pieces of chicken used for chicken salad with her BARE HANDS! That burger you just ordered? FROZEN PATTY THROWN ON A GRILL! Place was a disaster and thank God I got out of there.
Atmosphere: 1
Food: 1
Service: 1
Dianne Rombke
Awful! Infusion should be called defusion. Food is expensive. Not good. Only reason we go there is my aunt has a coupon for $13 she gets every month. We split a couple nachos between 3 people. That is the only thing that looks good on the menu. And those are very mediocre. Blue Chip why isn’t Lakeside open on Thursday? I thought it was bad when the Game closed. Now Lakeside. You need more food options. Blue Chip, the Infusion stinks. Absolutely awful!
Atmosphere: 2
Food: 1
Service: 2
T Smith
The Infusion food stand is a joke and I will not call it a restaurant, because all they have is a vary limited food offerings that has been prepared a head of time, and is way over price for what they have to offer, but I think that they should have not closed down the nelson's now it had way better food offerings at a low price.
Atmosphere: 2
Food: 1
Service: 1
Ray Skwirtz
Very limited menu, and very unfriendly employees. They act like they just don’t want to be there.
Atmosphere: 3
Food: 3
Service: 1
Jill Bajorek
I’ll start with the staff was very sweet, however. I ordered a sandwich, and waited about 20 mins for them to call my name with my order. They called my name, only to tell me they realized they don’t have ingredients to make my sandwich. I asked is there enough to make a partial sandwich? No. The woman was nice to offer me a substitute but unfortunately that didn’t work for my diet. Had to wait 15 more mins for them to void my order. Appreciate the staff being kind.
Service: 4
Paula
We ordered breakfast sandwiches, are order was wrong, they gave us part of the order and had to wait over 5 minutes for the rest. The bacon on the sandwich was raw and the croissant was too greasy to eat. Not sure how you screw up coffee, but they did. Ended up throwing out food and finding a Starbucks. This was horrible!
Atmosphere: 1
Food: 1
Service: 1
Kina A
Ordered a hot mocha latte it was cold and not good at all. I am skeptical about ordering food based off the reviews alone. But if you can mess up a hot coffee……I am good on trying the food.
Atmosphere: 3
Food: 1
Service: 3
Jesse Richmond
This is one of those you only go here cause everything else is closed the food slightly better than you would expect. Make sure you get what you want before you walk away. They’ll probably give you the wrong meal and they’re very rude when you correct them. But after everything else is closed. It’s the only place around if you want food.
Atmosphere: 2
Food: 2
Service: 1
jim murk
This place has the worst work flow I have ever seen.
Terrible. Whoever decided to replace Nelson's with this should lose their job. It's slow. Overpriced. The food is pre-made and very generic. And they often don't have things that are on their menu. Unfortunately it's about the only place open later at night.
Atmosphere: 1
Food: 1
Service: 1
Julie Williams
Dear Boyd, why did you get rid of 2 restaurants that had good food and prices that weren't stupid yet bring in Infusion that has small portions, stupid high prices and terrible service? We wanted a snack last night and refused to pay $3.50 for a SMALL bag of chips and $3.99 for a 20 oz. drink! Very dissatisfied 😭
Atmosphere: 3
Food: 1
Service: 1
Kathleen Olah
Stopped in on Wednesday afternoon. Two employees behind the counter. Both not paying attention to the customer in line. Waited for close to 2 minutes to be acknowledged. The place was not busy at all. Order the Three Cheese Trio Panini’. They panini is usually prepared with large bread slices, be it sourdough or some other type. Took it back to my room. Opened the carry out box. It was just a large toasted cheese sandwich. I started to eat it. Could not eat anywhere close to the crusts. It was either quite stale been frozen, who knows? Cannot believe that I paid $14.50 for this trash! Should have requested a refund. Actually, horrible. Pre pandemic, Nelson’s Deli was quite good. After everything opened up again, their food was not that great again. Learned that their breakfast and other sandwiches were all prepared ahead of time. Tasted badly. Then earlier this year or so, the Mexican restaurant in a very small place opens up in what was previously the gift shop. The Twisted Lime or something like that? Their food was so darn good. Couldn’t wait to get back to the Blue Chip last week and enjoy their food. Saw it all shuttered. Big disappointment. If the food venues don’t step up at the Blue Chip, the Casino will lose many of us old time patrons. I’ve been coming to the Blue Chip since they first opened in August 1997 when there was only the small boat that needed to leave the dock for two hrs.
Atmosphere: 1
Food: 1
Service: 1
Lindsay Rice
Absolutely terrible. The portions vs. the price is abhorrent.
Cindy Mennella
I would give this zero stars if I could I waited 25 minutes just for some nachos for them to pour cheese into the Tostado chips unbelievable
I asked for my very stale blueberry muffin to be warmed. They burned it so badly, smoke filled up the area they were in. And they still handed me back this black muffin.
Atmosphere: 1
Food: 1
Service: 1
Allow me to clue all of you in on something that I personally know. This is the place that replaced Nelson’s, right? Everything is pre cooked and never fresh! I used to work there when it was Nelson’s and can tell you how they had me prepare bacon and make the sandwiches then wrap them in cellophane and put them onto a sheet and stored in a walk in cooler. All they would do is remove them from the cellophane and throw it an oven behind the counter for 2 minutes and charge $7. Those fruit cups they had? Sometimes sit in the cooler or display case by the register for DAYS! It was NEVER fresh! They had an employee who used to literally pick apart the pieces of chicken used for chicken salad with her BARE HANDS! That burger you just ordered? FROZEN PATTY THROWN ON A GRILL! Place was a disaster and thank God I got out of there.
Atmosphere: 1
Food: 1
Service: 1
Awful! Infusion should be called defusion. Food is expensive. Not good. Only reason we go there is my aunt has a coupon for $13 she gets every month. We split a couple nachos between 3 people. That is the only thing that looks good on the menu. And those are very mediocre. Blue Chip why isn’t Lakeside open on Thursday? I thought it was bad when the Game closed. Now Lakeside. You need more food options. Blue Chip, the Infusion stinks. Absolutely awful!
Atmosphere: 2
Food: 1
Service: 2
The Infusion food stand is a joke and I will not call it a restaurant, because all they have is a vary limited food offerings that has been prepared a head of time, and is way over price for what they have to offer, but I think that they should have not closed down the nelson's now it had way better food offerings at a low price.
Atmosphere: 2
Food: 1
Service: 1
Very limited menu, and very unfriendly employees. They act like they just don’t want to be there.
Atmosphere: 3
Food: 3
Service: 1
I’ll start with the staff was very sweet, however. I ordered a sandwich, and waited about 20 mins for them to call my name with my order. They called my name, only to tell me they realized they don’t have ingredients to make my sandwich. I asked is there enough to make a partial sandwich? No. The woman was nice to offer me a substitute but unfortunately that didn’t work for my diet. Had to wait 15 more mins for them to void my order. Appreciate the staff being kind.
Service: 4
We ordered breakfast sandwiches, are order was wrong, they gave us part of the order and had to wait over 5 minutes for the rest. The bacon on the sandwich was raw and the croissant was too greasy to eat. Not sure how you screw up coffee, but they did. Ended up throwing out food and finding a Starbucks. This was horrible!
Atmosphere: 1
Food: 1
Service: 1
Ordered a hot mocha latte it was cold and not good at all. I am skeptical about ordering food based off the reviews alone. But if you can mess up a hot coffee……I am good on trying the food.
Atmosphere: 3
Food: 1
Service: 3
This is one of those you only go here cause everything else is closed the food slightly better than you would expect. Make sure you get what you want before you walk away. They’ll probably give you the wrong meal and they’re very rude when you correct them. But after everything else is closed. It’s the only place around if you want food.
Atmosphere: 2
Food: 2
Service: 1
This place has the worst work flow I have ever seen.
Service: 1
Restaurantji Recommends
Terrible. Whoever decided to replace Nelson's with this should lose their job. It's slow. Overpriced. The food is pre-made and very generic. And they often don't have things that are on their menu. Unfortunately it's about the only place open later at night.
Atmosphere: 1
Food: 1
Service: 1
Dear Boyd, why did you get rid of 2 restaurants that had good food and prices that weren't stupid yet bring in Infusion that has small portions, stupid high prices and terrible service? We wanted a snack last night and refused to pay $3.50 for a SMALL bag of chips and $3.99 for a 20 oz. drink! Very dissatisfied 😭
Atmosphere: 3
Food: 1
Service: 1
Stopped in on Wednesday afternoon. Two employees behind the counter. Both not paying attention to the customer in line. Waited for close to 2 minutes to be acknowledged. The place was not busy at all. Order the Three Cheese Trio Panini’. They panini is usually prepared with large bread slices, be it sourdough or some other type. Took it back to my room. Opened the carry out box. It was just a large toasted cheese sandwich. I started to eat it. Could not eat anywhere close to the crusts. It was either quite stale been frozen, who knows? Cannot believe that I paid $14.50 for this trash! Should have requested a refund. Actually, horrible. Pre pandemic, Nelson’s Deli was quite good. After everything opened up again, their food was not that great again. Learned that their breakfast and other sandwiches were all prepared ahead of time. Tasted badly. Then earlier this year or so, the Mexican restaurant in a very small place opens up in what was previously the gift shop. The Twisted Lime or something like that? Their food was so darn good. Couldn’t wait to get back to the Blue Chip last week and enjoy their food. Saw it all shuttered. Big disappointment. If the food venues don’t step up at the Blue Chip, the Casino will lose many of us old time patrons. I’ve been coming to the Blue Chip since they first opened in August 1997 when there was only the small boat that needed to leave the dock for two hrs.
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrible. The portions vs. the price is abhorrent.
I would give this zero stars if I could I waited 25 minutes just for some nachos for them to pour cheese into the Tostado chips unbelievable
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