2nd time the McDonald's at 5816 Franklin, Michigan City, Indiana drive-thru decided to keep the pennies of my change, without asking me ahead of time. Claimed they ran out. Never had this happen at any other location.Keeping my money, huh?Reached out to customer service via the receipt link. Haven't heard back from McDonald's. Never shopping at that location again, maybe none of the others either.Guess we'll play it by ear.
Atmosphere: 1
Food: 1
Service: 1
Melany Soto
The person that took my order was so nice he was polite and made sure they made my son's burger right (picky eater) freshest fries I've had in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Chicken Mcnuggets, Mcdouble, Big Mac, Cheeseburger, Double Cheeseburger, Crispy Chicken Sandwich, Bacon Egg & Cheese Biscuit, Double Quarter Pounder with Cheese
Doug Hoogeveen
Cheese burgers, yum!Food good and hot!
Food: 4
Service: 4
Darnell Butler
They got my simple 2 drink order wrong ... Waited long time to correct...and got attitude from the shift leader...I should have gone thru the drive
Atmosphere: 3
Food: 4
Service: 3
Reinhard C.
Slowest drive thru service i visited in NW Indiana. I ordered 5:03pm for a cheeseburger meal with large coffee. Its 5:18 now and still waiting on line. Very poor and iefficient service.
Glen Boganwright
Dining room was dirty as well as bathrooms, had to order at kiosk, then burgers were cold and thrown together like feeding to a dog, half cheese off of burger and ketchup all over top and bottom buns. I told manager and she didn't care, she didn't offer anything.... I spent $32 , thought that was a big order, cold
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Cheeseburger
Juliana Blewett
This McDonald's store has some of the most cheerful and pleasant employees I've ever encountered. We don't come here often, but when we do it's usually pretty good and the service is usually excellent.Wheelchair accessibility: Built with wheelchairs and mobility aid needs in mind
Atmosphere: 5
Food: 5
Service: 5
Colt 44_98
Always advertised that it’s open 24 hours, but anytime that I’ve gone between 12 AM and 6 AM I never get any service even though there’s cars in the parking lot and all the lights are on.
Atmosphere: 1
Food: 1
Service: 1
Ashley Castro
I appreciated the prompt, friendly customer service I received here yesterday in their drive thru. Five stars on the Shamrock shake “presentation” also. (The whip topping was perfect on each one) IT FELT LIKE MCDONALDS FROM THE 90s ya know? LOL THANK YOU!!!!
Atmosphere: 5
Food: 5
Service: 5
Arlawna Vaughn
Everytime I come late at night no one answers even though there is a line they legit sit there and ignore the fact that there is customers. Horrible Customer Service!
Drive thru speaker not clear, drive thru attending not professional at all, food was made so sloppy, wrappers didn't cover the food, sauces were all over the whole outside of sandwiches and wrappers and leaked in the bag and fries were cold.
Atmosphere: 2
Food: 2
Service: 2
Muggzy64
There was a young man there that works at the window skinny with hair very rude disrespectful and is very unprofessional not just him the manager also short with glasses..
Atmosphere: 1
Food: 1
Service: 1
Rich Wagner
It seems to me tge quality of the food has gone down.Employees were great and friendly.
Atmosphere: 5
Food: 3
Service: 5
Aaron Fulwider
This was the second time I stopped into McDonald's this week and I just got off my Midnight Shift I ordered the same thing each time , A Large Ice Carmel Frappe with Extra Carmel Drizzle and A Large Iced Carmel Macchiato , TO GO , the store was not busy inside , drive through had a line but that's why I go inside , I would think it would take no more then 8 minutes tops with no rushing to make both drinks and that's probably still to long for them , 5 vehicles make it through the drive thru to receive there orders , I'm still patiently waiting no problem I just got off work and I'm super tired I'm good , I stood for another 20 minutes so now I'm inside waiting on 2 drinks and it's been about 35-40 minutes , both drinks have been made from what I could hear since the machine that makes the Iced Coffee Drinks and Smoothie's is right on the other side of the little partition I was standing next to , 40 minutes now and what looked like the Manager or Supervisor comes around the partition with the Large Macchiato and Then Carmel Frappe sets them on the counter and walks away , I asked if they were for me witch they were I picked them up and walked out got to my car set the drinks on the roof to get my keys out unlocked my door and went to grab the drinks and I look at them and both drinks where completely liquid , melted, NO ICE , this was the second time this week , I wasn't going to go back in , I just left and just told myself the next time they will be right .
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: World Famous Fries, Chicken Mcnuggets, Mccafé French Vanilla Iced Coffee, Double Cheeseburger, Carmel Frappe, Big Mac, Hash Browns, Mocha Frappe in Freezer Overnight for the Morning, McDonald's Big Mac, Chicken Sandwich, Mcflurry with Oreo Cookies, Mcmuffin, Filet-O-Fish, Cheeseburger
Edgar Escobar-Sabaleta
My visit was during night time. The review for that reason only applies to that time period. We choose the drive thru. The employees were having an argument and took it out on the customer. The food was good, no issues there.
2nd time the McDonald's at 5816 Franklin, Michigan City, Indiana drive-thru decided to keep the pennies of my change, without asking me ahead of time. Claimed they ran out. Never had this happen at any other location.Keeping my money, huh?Reached out to customer service via the receipt link. Haven't heard back from McDonald's. Never shopping at that location again, maybe none of the others either.Guess we'll play it by ear.
Atmosphere: 1
Food: 1
Service: 1
The person that took my order was so nice he was polite and made sure they made my son's burger right (picky eater) freshest fries I've had in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Chicken Mcnuggets, Mcdouble, Big Mac, Cheeseburger, Double Cheeseburger, Crispy Chicken Sandwich, Bacon Egg & Cheese Biscuit, Double Quarter Pounder with Cheese
Cheese burgers, yum!Food good and hot!
Food: 4
Service: 4
They got my simple 2 drink order wrong ... Waited long time to correct...and got attitude from the shift leader...I should have gone thru the drive
Atmosphere: 3
Food: 4
Service: 3
Slowest drive thru service i visited in NW Indiana. I ordered 5:03pm for a cheeseburger meal with large coffee. Its 5:18 now and still waiting on line. Very poor and iefficient service.
Dining room was dirty as well as bathrooms, had to order at kiosk, then burgers were cold and thrown together like feeding to a dog, half cheese off of burger and ketchup all over top and bottom buns. I told manager and she didn't care, she didn't offer anything.... I spent $32 , thought that was a big order, cold
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Cheeseburger
This McDonald's store has some of the most cheerful and pleasant employees I've ever encountered. We don't come here often, but when we do it's usually pretty good and the service is usually excellent.Wheelchair accessibility: Built with wheelchairs and mobility aid needs in mind
Atmosphere: 5
Food: 5
Service: 5
Always advertised that it’s open 24 hours, but anytime that I’ve gone between 12 AM and 6 AM I never get any service even though there’s cars in the parking lot and all the lights are on.
Atmosphere: 1
Food: 1
Service: 1
I appreciated the prompt, friendly customer service I received here yesterday in their drive thru. Five stars on the Shamrock shake “presentation” also. (The whip topping was perfect on each one) IT FELT LIKE MCDONALDS FROM THE 90s ya know? LOL THANK YOU!!!!
Atmosphere: 5
Food: 5
Service: 5
Everytime I come late at night no one answers even though there is a line they legit sit there and ignore the fact that there is customers. Horrible Customer Service!
Atmosphere: 1
Service: 1
Restaurantji Recommends
Drive thru speaker not clear, drive thru attending not professional at all, food was made so sloppy, wrappers didn't cover the food, sauces were all over the whole outside of sandwiches and wrappers and leaked in the bag and fries were cold.
Atmosphere: 2
Food: 2
Service: 2
There was a young man there that works at the window skinny with hair very rude disrespectful and is very unprofessional not just him the manager also short with glasses..
Atmosphere: 1
Food: 1
Service: 1
It seems to me tge quality of the food has gone down.Employees were great and friendly.
Atmosphere: 5
Food: 3
Service: 5
This was the second time I stopped into McDonald's this week and I just got off my Midnight Shift I ordered the same thing each time , A Large Ice Carmel Frappe with Extra Carmel Drizzle and A Large Iced Carmel Macchiato , TO GO , the store was not busy inside , drive through had a line but that's why I go inside , I would think it would take no more then 8 minutes tops with no rushing to make both drinks and that's probably still to long for them , 5 vehicles make it through the drive thru to receive there orders , I'm still patiently waiting no problem I just got off work and I'm super tired I'm good , I stood for another 20 minutes so now I'm inside waiting on 2 drinks and it's been about 35-40 minutes , both drinks have been made from what I could hear since the machine that makes the Iced Coffee Drinks and Smoothie's is right on the other side of the little partition I was standing next to , 40 minutes now and what looked like the Manager or Supervisor comes around the partition with the Large Macchiato and Then Carmel Frappe sets them on the counter and walks away , I asked if they were for me witch they were I picked them up and walked out got to my car set the drinks on the roof to get my keys out unlocked my door and went to grab the drinks and I look at them and both drinks where completely liquid , melted, NO ICE , this was the second time this week , I wasn't going to go back in , I just left and just told myself the next time they will be right .
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: World Famous Fries, Chicken Mcnuggets, Mccafé French Vanilla Iced Coffee, Double Cheeseburger, Carmel Frappe, Big Mac, Hash Browns, Mocha Frappe in Freezer Overnight for the Morning, McDonald's Big Mac, Chicken Sandwich, Mcflurry with Oreo Cookies, Mcmuffin, Filet-O-Fish, Cheeseburger
My visit was during night time. The review for that reason only applies to that time period. We choose the drive thru. The employees were having an argument and took it out on the customer. The food was good, no issues there.
Atmosphere: 2
Food: 5
Service: 2