I get working customer service can be busy, or even draining, but you don’t need to be rude to others.
My mother and I pulled up around 4:55 pm, trying to make it in time for the happy hour deal. All we wanted were two drinks. That is all. Instead, we were told to wait a moment, (no please) and could hear yelling in the kitchen.
After 6 minutes of waiting, the lady took our order. When giving us the total, it did not reflect the two drinks. Trying to inform her, she cuts us off and yells “WHAT DO YOU NEED”. I don’t know if she was yelling at someone else in the restaurant, or if it was at us. Either way, extremely unprofessional and rude.
Shouln’t be too surprised based on the other reviews left in the past month. Good riddance.
Service: 1
Lucy Marquez
Speaker didn't work right and she couldn't hear me well. My hot dog was cold.
Atmosphere: 3
Food: 3
Service: 3
Karen Jedrysek
The speakers to order don’t work. The payment feature does not work. The place is a dive. Do better Sonic!
huneylove5
Good food just pricey
Atmosphere: 4
Food: 4
Service: 4
Brett Davidson
I went here with my wife today and ordered 2 #9 coney meal when i pull up and pay i wait 15 minutes for my food, then the same guy that took my money comes back to the window to try to charge me again. I show him the reciept he just gave me and of coarse he had given me someone elses reciept he procedes to throw my food at me then slams the window shut before i can even show him i had been charged on my bank app. This guy is lucky i didnt help you terminate his employment for you, bad customer service
Food: 4
Service: 1
Julio Partida
I don't stop in enough but it was good.
Atmosphere: 5
Food: 5
Service: 5
Amanda Humphrey
Staff was unfamiliar with their own menu and very rude.
Food: 2
Service: 1
Joshua Bauer
Seemingly a usual Sonic at a very typical grayscale parking lot, we didn't expect much. However, I got good answers to questions about menu items, quick service, and great food. They really did fast food right and we were able to enjoy it to the scenic view of... sigh... An OfficeMax. That said, you want a tasty fast burger - this place got ya.
Atmosphere: 5
Food: 5
Service: 5
Autumn Belin
Not sure if there were technical difficulties the day we came but it was a mess. Waited forever to have our order taken just for them to tell us to hold again. I was determined to have a drink as we were traveling from out of town and done have a sonic, so we waited. Waited insanely long for a single drink and it was mediocre. I'll return to sonic, but not to this location.
Atmosphere: 2
Food: 3
Service: 1
Crystal Flores
Small inconvenience because they weren't taking any cards. It was cash only at the time. But overall good food good experience
Sonic is what Sonic is. Food is ok to decent. Nothing incredible. So many choices for drinks and sides. Service is pretty slow, but they are nice.
Atmosphere: 5
Food: 5
Service: 4
Kathy Nelson
This is the second time we've tried to go to Sonic. Parked in drive up. Pressed button. No one ever said anything. After 5 minutes or more and pressing it again we switched to the drive through. Cars in front of us at both speakers were not being waited on at all. Again after a extreme amount of time the car in front of us left and so did we. Don't go there.
Atmosphere: 1
Food: 1
Service: 1
Mike B
I quite fond of Sonic
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Cheryl Fischer
When we arrived there was one car at the drive thru, we pulled up to the speaker in the second lane and we were told to please wait. The other car drove around and we sat there for over five minutes. Another car drove into the first lane and their order was taken immediately. We said hello and the person again told us to wait. We stated that we had been waiting and another car drove into and they were served immediately while we were still waiting. The person told us “I am very busy”. Eventually someone came back to take our order which we had to repeat four times. When we finally got to the window we could hear yelling inside the store. We finally had someone come to the window who again told us to wait. We finally got our order but it was the worst experience I have ever had at arrive thru and we will not return to that store or any other Sonic store.
I get working customer service can be busy, or even draining, but you don’t need to be rude to others.
My mother and I pulled up around 4:55 pm, trying to make it in time for the happy hour deal. All we wanted were two drinks. That is all. Instead, we were told to wait a moment, (no please) and could hear yelling in the kitchen.
After 6 minutes of waiting, the lady took our order. When giving us the total, it did not reflect the two drinks. Trying to inform her, she cuts us off and yells “WHAT DO YOU NEED”. I don’t know if she was yelling at someone else in the restaurant, or if it was at us. Either way, extremely unprofessional and rude.
Shouln’t be too surprised based on the other reviews left in the past month. Good riddance.
Service: 1
Speaker didn't work right and she couldn't hear me well. My hot dog was cold.
Atmosphere: 3
Food: 3
Service: 3
The speakers to order don’t work. The payment feature does not work. The place is a dive. Do better Sonic!
Good food just pricey
Atmosphere: 4
Food: 4
Service: 4
I went here with my wife today and ordered 2 #9 coney meal when i pull up and pay i wait 15 minutes for my food, then the same guy that took my money comes back to the window to try to charge me again. I show him the reciept he just gave me and of coarse he had given me someone elses reciept he procedes to throw my food at me then slams the window shut before i can even show him i had been charged on my bank app. This guy is lucky i didnt help you terminate his employment for you, bad customer service
Food: 4
Service: 1
I don't stop in enough but it was good.
Atmosphere: 5
Food: 5
Service: 5
Staff was unfamiliar with their own menu and very rude.
Food: 2
Service: 1
Seemingly a usual Sonic at a very typical grayscale parking lot, we didn't expect much. However, I got good answers to questions about menu items, quick service, and great food. They really did fast food right and we were able to enjoy it to the scenic view of... sigh... An OfficeMax. That said, you want a tasty fast burger - this place got ya.
Atmosphere: 5
Food: 5
Service: 5
Not sure if there were technical difficulties the day we came but it was a mess. Waited forever to have our order taken just for them to tell us to hold again. I was determined to have a drink as we were traveling from out of town and done have a sonic, so we waited. Waited insanely long for a single drink and it was mediocre. I'll return to sonic, but not to this location.
Atmosphere: 2
Food: 3
Service: 1
Small inconvenience because they weren't taking any cards. It was cash only at the time. But overall good food good experience
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Good food shake was amazing
Atmosphere: 3
Food: 5
Service: 5
Sonic is what Sonic is. Food is ok to decent. Nothing incredible. So many choices for drinks and sides. Service is pretty slow, but they are nice.
Atmosphere: 5
Food: 5
Service: 4
This is the second time we've tried to go to Sonic. Parked in drive up. Pressed button. No one ever said anything. After 5 minutes or more and pressing it again we switched to the drive through. Cars in front of us at both speakers were not being waited on at all. Again after a extreme amount of time the car in front of us left and so did we. Don't go there.
Atmosphere: 1
Food: 1
Service: 1
I quite fond of Sonic
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
When we arrived there was one car at the drive thru, we pulled up to the speaker in the second lane and we were told to please wait. The other car drove around and we sat there for over five minutes. Another car drove into the first lane and their order was taken immediately. We said hello and the person again told us to wait. We stated that we had been waiting and another car drove into and they were served immediately while we were still waiting. The person told us “I am very busy”. Eventually someone came back to take our order which we had to repeat four times. When we finally got to the window we could hear yelling inside the store. We finally had someone come to the window who again told us to wait. We finally got our order but it was the worst experience I have ever had at arrive thru and we will not return to that store or any other Sonic store.
Atmosphere: 1
Food: 1
Service: 1
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