Wingstop #1877 5045 Junipero Serra Blvd
Staff who prepared the food needs to be attentive to customer orders to prevent swithing of order. it is very inconvenient to wait 30 minutes for the order, drove home back and forth, waste gas and wait another 15 minutes to straighten up the order. Staff who prepared the food never apologize as if nothing happens. Staff needs more training in customer service if corporate wants the business to step up to a new level.
Jay Woodworth
Wings where gummy no crisp whatsoever. Sad when your fried corn is the best thing on the menu! Should call it corn stop!
Aine
Hello! It’s Abby. I just went here tonight and might I just say it’s absolutely wonderful. I mean the workers, the environment, the vibe. and the CHICKEN. Just FALLS off the bone. I am so happy with the results of tonight.
Atmosphere: 5
Food: 5
Service: 5
Randy Traywick
We ordered 20 bone in wings. 10 plain, 5 garlic & parmesan and 5 original sauce. All of the wings were overcooked and completely dried out. It was like eating chicken jerky! The ones with sauce only had a very small amount of sauce on them. The ranch dipping sauce was a $1.50. Way over priced in my opinion! By far, the worst wings I've had anywhere!
Atmosphere: 2
Food: 1
Service: 3
Carol Thitu
I’m writing my feedback to express my disappointment with the experience I had today, October 6th, at your Bailey’s Crossroads, VA (3521 S Jefferson St) location around 5:30 PM.
During my visit, the lady at the register was quite rude, and my order was mishandled. My credit card was charged twice, and when we came back to pick up our to-go order, we realized that five Old Bay wings were missing—which, notably, were part of the second charge.
When we called the store to address the issue, a young gentleman (who refused to give his name, stating only that he was a “crew member”) told us it was our responsibility to check the order and that nothing could be done unless we returned in person with the receipt.
This was my first visit to Wingstop after hearing great things from a colleague, and it turned out to be an extremely disappointing experience. Not only were we overcharged and shorted on food, but the level of customer service was unacceptable.
I hope this issue is investigated and addressed promptly. I would appreciate a refund for the duplicate charge or at least for the missing five wings.
Wilfredo Rivera Jr
Best wings!
Atmosphere: 5
Food: 5
Service: 5
Darnella Crusoe
My favorite
Erica Geiselman
Hands-down, the worst customer service I have ever experienced in my 37 years of life. Almost every time my experience is they are so rude over the phone and when you get there to pick up the order. so I will no longer be returning to this location and neither will my family. I was made to feel like I inconvenienced them for coming to their establishment and I don’t know if it was the One of the owners or if it was the person in charge, but I let him know we will not be returning in a polite manner because of how we were treated for simply ordering food from them and he said what happened as he leaned close to me over the counter as if he was about to get in my face and was combative when I simply said you know what happened. As my boyfriend and I were walking out he continued to ask what happened very loudly but we kept it moving for his best interest because at that point he was pushing his limits by disrespectfully speaking to me and getting close to my face with my very protective boyfriend right next to me. Needless to say this place does not care about their customers and are a terrible representation for the brand.
Atmosphere: 1
Food: 1
Service: 1
Keirstin
The owner/manager is awesome! He's very friendly and gets to know the customers, making it a homelike vibe. The staff is just as nice, and always goes above and beyond with orders🥰 I absolutely adore everyone there, they always make you feel so welcomed.
Wingstop #1877 5045 Junipero Serra Blvd Staff who prepared the food needs to be attentive to customer orders to prevent swithing of order. it is very inconvenient to wait 30 minutes for the order, drove home back and forth, waste gas and wait another 15 minutes to straighten up the order. Staff who prepared the food never apologize as if nothing happens. Staff needs more training in customer service if corporate wants the business to step up to a new level.
Wings where gummy no crisp whatsoever. Sad when your fried corn is the best thing on the menu! Should call it corn stop!
Hello! It’s Abby. I just went here tonight and might I just say it’s absolutely wonderful. I mean the workers, the environment, the vibe. and the CHICKEN. Just FALLS off the bone. I am so happy with the results of tonight.
Atmosphere: 5
Food: 5
Service: 5
We ordered 20 bone in wings. 10 plain, 5 garlic & parmesan and 5 original sauce. All of the wings were overcooked and completely dried out. It was like eating chicken jerky! The ones with sauce only had a very small amount of sauce on them. The ranch dipping sauce was a $1.50. Way over priced in my opinion! By far, the worst wings I've had anywhere!
Atmosphere: 2
Food: 1
Service: 3
I’m writing my feedback to express my disappointment with the experience I had today, October 6th, at your Bailey’s Crossroads, VA (3521 S Jefferson St) location around 5:30 PM. During my visit, the lady at the register was quite rude, and my order was mishandled. My credit card was charged twice, and when we came back to pick up our to-go order, we realized that five Old Bay wings were missing—which, notably, were part of the second charge. When we called the store to address the issue, a young gentleman (who refused to give his name, stating only that he was a “crew member”) told us it was our responsibility to check the order and that nothing could be done unless we returned in person with the receipt. This was my first visit to Wingstop after hearing great things from a colleague, and it turned out to be an extremely disappointing experience. Not only were we overcharged and shorted on food, but the level of customer service was unacceptable. I hope this issue is investigated and addressed promptly. I would appreciate a refund for the duplicate charge or at least for the missing five wings.
Best wings!
Atmosphere: 5
Food: 5
Service: 5
My favorite
Hands-down, the worst customer service I have ever experienced in my 37 years of life. Almost every time my experience is they are so rude over the phone and when you get there to pick up the order. so I will no longer be returning to this location and neither will my family. I was made to feel like I inconvenienced them for coming to their establishment and I don’t know if it was the One of the owners or if it was the person in charge, but I let him know we will not be returning in a polite manner because of how we were treated for simply ordering food from them and he said what happened as he leaned close to me over the counter as if he was about to get in my face and was combative when I simply said you know what happened. As my boyfriend and I were walking out he continued to ask what happened very loudly but we kept it moving for his best interest because at that point he was pushing his limits by disrespectfully speaking to me and getting close to my face with my very protective boyfriend right next to me. Needless to say this place does not care about their customers and are a terrible representation for the brand.
Atmosphere: 1
Food: 1
Service: 1
The owner/manager is awesome! He's very friendly and gets to know the customers, making it a homelike vibe. The staff is just as nice, and always goes above and beyond with orders🥰 I absolutely adore everyone there, they always make you feel so welcomed.
Atmosphere: 5
Food: 5
Service: 5
Best place for wings lover
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So clean. Environment is awesome. Workers are sweethearts. And I just love it here😇
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service, extremely nice and cool guys
Atmosphere: 5
Food: 5
Service: 5
Good wings!
Atmosphere: 5
Food: 5
Service: 5
Staff gave me and my friend free drinks and condiments for our first time
Atmosphere: 5
Food: 5
Service: 5
Really nice! First time a place has spelt my name right in a long time!!
Atmosphere: 5
Food: 5
Service: 5
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