The best Steak N Shake around! Clean restaurant and fresh food.
Atmosphere: 5
Food: 5
Service: 5
D O
I’ve been to this Steak ‘n Shake many times, both inside and drive-thru. This is the first time I’ve used delivery. I have the same problem that I do almost every time I’ve been through drive-thru….they forget to put the cup of cheese sauce in my bag! Cheese fries is now a menu item and they still forget the cheese. So what am I supposed to do? I called the store 4x and the phone rang for a full 2 min with no one ever answering. Very very disappointing. I ordered delivery because I’ve had the flu and didn’t want to spread it. My double steak burger was very good and well made though. Thank you. Driver followed delivery instructions just right. Thank you!
Atmosphere: 1
Food: 3
Service: 2
William Sanders
I don't know why the gentleman there today deemed it necessary to tell my wife how beautiful she is repeatedly after saying that he noticed she was married. You couldn't be less professional.
Atmosphere: 1
Food: 1
Service: 1
Dean Hendricks
This place has really gone downhill. My wife and I have gone there for the last time. First annoying thing is the drink process. I have to scan a paper to get my drink. If I go for a refill to early it will either not give me a drink or fill my cup just a little bit. At $2.65 for a small cup, I want a refill!! 2nd they use to have the season salt on the table. Not anymore. They hide it behind the counter. I asked the lady if I could have 4-5 (for the people at the table) and she gave me 3. Then when we are done I have to manage putting all the greasy papers with ketchup on it in the trash in a little 6 inch hole. The waitress wanted nothing to do with talking to us. I see no reason to ever go back.
Atmosphere: 1
Food: 3
Service: 1
Michelle Enochs
Always cold fries
Food: 4
Service: 5
bob bright
30 min to get our food is ridiculous. The working manager had 0 people skills whatsoever!!!!!!! Pretty sad
Bryan Baker
Wife and I love it here food wise..
Jackie Morey
Only have used the drive thru, but food is always great. Service is fast and staff is friendly and clean
Atmosphere: 5
Food: 5
Service: 5
Mark Blunk
Good place
Atmosphere: 4
Food: 4
Service: 4
My'Chyl Purr
Beef tallow fries no longer taste like fries. Gross.
This location seems to be much better than the Plainfield location.
I was not a fan of the order kiosk and the self serve drink area. No one explained that you have to scan the receipt for your drinks and it’s on a timer. The timer was cutting off the drink before I was able to get any drinks into the cups. So I was trying to put the soda into the cup and the machine wouldn’t turn on. I assumed that beverage was just out of carbonation or something and wasn’t going to get a drink but a kind woman behind me explained it’s times and to rescan the receipt.
When our meal arrived we started eating and of course the food was good. My husband asked if any sauce came with his food, I said I didn’t think so and I got up to ask, my daughter was also missing her sauce, neither of the kids meals came with it but I must not have added sauce to the meal at the kiosk. They no longer carry the chiles in vinagre and the man who was up walking around said that I could purchase a buffalo sauce. I went back to the kiosk and purchased my .50 cent sauce and then waited for the item. Another ten minutes pass and I flag down a worker to ask for the sauce we ordered but by that point my husband was already done with his meal.
I think this would have been a much better experience if we had an actual waiter instead of waiting around for technology to keep up with the people.
The food was good, nothing notable. Tasted just like Steak ‘n Shake.
Atmosphere: 3
Food: 4
Service: 2
Michael Riffel
Forgot how good gbeir burgers were and now they cokk their fries with beef tallow, mmmm.
Atmosphere: 4
Food: 4
Service: 5
C Mo
Don't know how I feel about the kisos driven ordering or the scan for a beverage features. Was my order correct? Yes. Did I have an actual server? Yes. Was the food prepared as expected? Yes. It's just weird the amount of automation in fast food these days.
Atmosphere: 3
Food: 4
Service: 3
Sherri Ahlbrand
The food was awful. They don't have a waitress anymore. You order from a kiosk and the kiosk has the audacity to ask for a tip.
The best Steak N Shake around! Clean restaurant and fresh food.
Atmosphere: 5
Food: 5
Service: 5
I’ve been to this Steak ‘n Shake many times, both inside and drive-thru. This is the first time I’ve used delivery. I have the same problem that I do almost every time I’ve been through drive-thru….they forget to put the cup of cheese sauce in my bag! Cheese fries is now a menu item and they still forget the cheese. So what am I supposed to do? I called the store 4x and the phone rang for a full 2 min with no one ever answering. Very very disappointing. I ordered delivery because I’ve had the flu and didn’t want to spread it.
My double steak burger was very good and well made though. Thank you. Driver followed delivery instructions just right. Thank you!
Atmosphere: 1
Food: 3
Service: 2
I don't know why the gentleman there today deemed it necessary to tell my wife how beautiful she is repeatedly after saying that he noticed she was married. You couldn't be less professional.
Atmosphere: 1
Food: 1
Service: 1
This place has really gone downhill. My wife and I have gone there for the last time. First annoying thing is the drink process. I have to scan a paper to get my drink. If I go for a refill to early it will either not give me a drink or fill my cup just a little bit. At $2.65 for a small cup, I want a refill!! 2nd they use to have the season salt on the table. Not anymore. They hide it behind the counter. I asked the lady if I could have 4-5 (for the people at the table) and she gave me 3. Then when we are done I have to manage putting all the greasy papers with ketchup on it in the trash in a little 6 inch hole. The waitress wanted nothing to do with talking to us. I see no reason to ever go back.
Atmosphere: 1
Food: 3
Service: 1
Always cold fries
Food: 4
Service: 5
30 min to get our food is ridiculous. The working manager had 0 people skills whatsoever!!!!!!! Pretty sad
Wife and I love it here food wise..
Only have used the drive thru, but food is always great. Service is fast and staff is friendly and clean
Atmosphere: 5
Food: 5
Service: 5
Good place
Atmosphere: 4
Food: 4
Service: 4
Beef tallow fries no longer taste like fries. Gross.
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
This location seems to be much better than the Plainfield location.
I was not a fan of the order kiosk and the self serve drink area. No one explained that you have to scan the receipt for your drinks and it’s on a timer. The timer was cutting off the drink before I was able to get any drinks into the cups. So I was trying to put the soda into the cup and the machine wouldn’t turn on. I assumed that beverage was just out of carbonation or something and wasn’t going to get a drink but a kind woman behind me explained it’s times and to rescan the receipt.
When our meal arrived we started eating and of course the food was good. My husband asked if any sauce came with his food, I said I didn’t think so and I got up to ask, my daughter was also missing her sauce, neither of the kids meals came with it but I must not have added sauce to the meal at the kiosk. They no longer carry the chiles in vinagre and the man who was up walking around said that I could purchase a buffalo sauce. I went back to the kiosk and purchased my .50 cent sauce and then waited for the item. Another ten minutes pass and I flag down a worker to ask for the sauce we ordered but by that point my husband was already done with his meal.
I think this would have been a much better experience if we had an actual waiter instead of waiting around for technology to keep up with the people.
The food was good, nothing notable. Tasted just like Steak ‘n Shake.
Atmosphere: 3
Food: 4
Service: 2
Forgot how good gbeir burgers were and now they cokk their fries with beef tallow, mmmm.
Atmosphere: 4
Food: 4
Service: 5
Don't know how I feel about the kisos driven ordering or the scan for a beverage features. Was my order correct? Yes. Did I have an actual server? Yes. Was the food prepared as expected? Yes. It's just weird the amount of automation in fast food these days.
Atmosphere: 3
Food: 4
Service: 3
The food was awful. They don't have a waitress anymore. You order from a kiosk and the kiosk has the audacity to ask for a tip.
Atmosphere: 1
Food: 1
Service: 1
Definitely different nowadays
Atmosphere: 3
Food: 3
Service: 3
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