Dairy Queen Grill & Chill

This is absolutely by far the most disgusting Dairy Queen I have ever been to. I brought in my kids and and I have 4 so I’ve seen some nasty things. I don’t know who is the manager or owner of this restaurant establishment but you need to make changes and fast! Bird crap on tables garbage and dirty hand prints on literally everything. I’m pretty sure things here could get this place shut down immediately from the health department. On top of that all the staff looks like they just rolled out of bed, like one or two okay but literally everyone ????? Image is everything and this place has the worst. Photos attached and this is just the outside…

The restaurant was absolutely disgusting. It was so filthy. The tray they put my food on looked like it had mold on it. I took a picture and wish I could post it. After I ate I got an ice cream cake and was over charged by over $8. Lunch break thst I never want to have again. I will not be going back.

I usually don’t leave reviews, due to the fact that I work in the restaurant industry myself. My grandmother, her friend and I came in yesterday before the big storm @ 7pm 5/16/2025, my grandma had ordered fries and they sat in the window for about 10 minutes, she had also attempted to order, A hot fudge sundae, but the employee said that the ice cream machine was broken. they sat there for about 20 minutes waiting for a six piece tender basket with cheese curds. while we were waiting those 20 minutes, they are handing blizzards out of the drive-through window. by the time we got our food, it was incorrect, and whenever we said something about it, the employees walked around the corner, and continue to talk loud enough that us guest could hear them being disrespectful. by the time we got our correct order, and my grandmother had asked why they were out of ice cream if they were handing blizzards out of the drive-through window, and the girl that took the order, then went over and asked if they had ice cream, and they disrespectful manner, and was told yes that they did indeed have ice cream in my grandmother. Finally got her ice cream after being there for around 30 minutes…

I understand this is a fast food restaurant,( and i’m guessing 90% of the staff was high school students by the way they were acting) and there was a storm on the way, however, you should never be disrespectful to You’re paying patrons.

very disappointed, and very upset for my grandmother who had spent probably around 30 bucks at Dairy Queen never going back again !!!

We went and got a 6 peice chicken strip basket and not all the chicken strips were in there as well as they got our blizzard wrong and were very messy overall 1/10 experience waste of my money

Jillian was a great server and the food was awesome! Coming back again fosho

I have a different kind of sub-par experience every time I go here. But the location is convenient as a Newburgh resident who craves an ice cream treat late evening. Recently the wait in the drive thru has been extra long, even when it doesn’t appear to be busy. Tonight when I went through the drive thru, we waited forever and it was evident why once I got to the window. The person making the desserts was obviously pre-making blizzards but not in order, so 2/3 were made minutes before we got up there. And the dessert person kept handing blizzards and the drive thru window girl was obviously confused on what she was being handed, and asked multiple times for the hot fudge sundae (our last item after the 3rd blizzard). Everything was visibly melted when they were handed out the window and she didn’t give us lids after asking for them. The cherry on top was the fact that they were overfilled and melting, so ice cream just kept spilling all over for the entire car ride home. I try to have patience as I understand these teens are probably paid very little and work in fast paced, stressful environments— I worked fast food for 8 years, I get it. But geez. There’s obviously a lack of support from management, inadequate training, and lack of support from the team overall because there were a ton of people by the front counter just hanging out as all of this was happening. Very disappointing.

A month ago, I ordered a large misty freeze and an ice cream for my wife. Declined on the app a couple times before accepting the order. Charged my card each time it declined too. Arrived to pick up the food and they were out of misty freezes but could not refund that part of the order.
Today, I decided to try again. Same issue with the app, even with a different card. I went through the drive thru and ask if they have misty freezes right now. They say yes. I ordered a large one, cheese curds and a cupfection. I get to the window and get my order and leave. They put no ice cream in the misty freeze. This is more frustrating than it needs to be. I've only gone to this dairy queen twice in two months and it's been a bad experience each time. At least it is for anyone who wants a misty freeze.

ANY DQ is always a great meal!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Strip Baskets, Cinnamon Roll Shake Only, French Fries, Side of Onion Rings, Chicken Strips, Cheeseburger

They don’t know how to make a royal blizzard, they mix it up like a regular one. I ordered because of the strawberry core and cheesecake on top and received a mushed up monstrosity that was blended to hell.
Hope they can learn to make it look like the picture soon :/

Atmosphere: 3

Food: 1

Service: 2

First time visiting this location. I will definitely be back as the food was delicious!

Food: 5

Service: 5

If you like cheese cake, try the royal strawberry new York cheese cake. Soooo gooood!!!!

Atmosphere: 5

Food: 5

Service: 5

Couple people overworked while several lazy onlookers. Took way too long to get chocolate dipped cone approximately 7min with very little people waiting. Not good experience. Wouldn't recommend Dairy Queen. Cashier also tried to overcharge supposed to charge 3.09 tried to charge 6.09 for med. SLUSHIE. Bad experience.

Atmosphere: 2

Food: 2

Service: 1

We visited here and took advantage of the $7 meal that includes a generous portion of chicken strips and fries, a drink, and a sundae for dessert - plenty of great food with a sweet conclusion! No complaints, except perhaps that the dining room temperature was nearly as cold as the ice cream in the sundae.

Atmosphere: 4

Food: 5

Service: 5

Always been good food at a great price.Although, I will admit that the quality of food is not what it used to be.I'm not sure if nobody orders chili dogs anymore or not but, I have ordered a chili dog from there recently and a month ago and the chili itself and the hot dog are always old.I don't know why but that's the way it is and it always aggravates me.Dairy Queen always had really good chili dogs and there are not a lot of places around that serve chili dogs, anymore.So, come on, Dairy Queen! Make better chili dogs! Please!

Employees were very kind, my server Kile even offered to get good ice from the back for me 10/10 experience highly

Atmosphere: 5

Food: 5

Service: 5