I’ve been here since 5 am for my mom’s surgery. Surgery had complications and ended up having to stay overnight. Walked across the hospital after almost 10 hours of being at the hospital, to order a bagel and cream cheese. Im sleep deprived and just need a simple bagel and cream cheese. I get back across the hospital with my order to find that they left off the cream cheese and gave me a bagel toasted. Two plain pieces of bread. Being a food service in a hospital, please do better for people who spend their long depressive days here. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Donald Hunter
The slowest I have ever been to, when I made my order I was number 22 on the list, you can imagine how long it took to get my sandwich. I will never ever order from this location again! They need more help!!!
Atmosphere: 3
Food: 5
Service: 1
Pam Kelly
I needed the Panera bread in Newburgh at the gateway hospital I had their avocado toast and it was delicious
Atmosphere: 5
Food: 5
Service: 5
Matt Burchard
Had a small issue with a breakfast order, and the manager Kota Barker was very helpful and kind and professional. Great service!
Atmosphere: 5
Food: 5
Service: 5
kyle kearbey
I ordered a meal for my wife and I, both were simple and straightforward. Hers was fine, it included soup and a baggett. Mine was a chicken saled sandwich, it was largely lettuce, a small glob of meat on the edge of the sandwich, and the bread was dry. It was disappointing to see the state of the Panera kitchen. Trash and debris was covering the kitchen floor and the working were simply walking through it. The drink station was dirty, sticky and unkempt. The dining area generally looked good, lots of life and conversation among the customers!
Mackenzie Hicks
Personally the place was warm and welcoming especially the staffs upbeat attitude and humor.
Cynthia
Fast and friendly
Charles Raines
Comfort food for cold weather
Viktor Shell
After reading negative reviews, i decided to give it a chance. I agree, it is overrated.
I was (2) minutes late getting from the lab area to Panera bread to try a get just. a bowl of oatmeal.At 10::32 am the girl said she would not fix a bowl of oatmeal for me..WE STOP SERVING ANY BREAKFAST ITEM AT 10:30 am.. NO EXCEPTIONS!I wanted oatmeal so badly so very sorry I couldn’t wheel this chair (2) minutes faster!Where has customer service gone too??I just know it DEFINITELY IS NOT AT PANARA BREAD!
Service: 1
Dennis Frasier
Overpriced… And just disgusting nowadays.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Roasted Turkey & Avocado blt
Linda Hall
My friend and I were visiting a patient in the hospital, and decided to have soup and a half sandwich. When I got the order, I asked if there were spoons in the bag for the soup. He said, "should be " I looked, and there were no spoons. I went back to the counter and he saw me waiting while he waited on 4 people. Finally I left to find a table for my handicapped friend, and then went back to the counter again. This time he saw me coming and turned around and handed me 2 spoons. By this time, the soup had cooled. This was my first and last time to eat there. Very expensive too.
Cynthia Ritter
Not going back any more because they took away the warm bowls which I usually ate a couple times a week. Too expensive
Atmosphere: 3
Food: 2
Service: 4
Lilleypod1925 H.
They were out of soups and salad!! And the girl that waited on me said “Well we do close at 3!” This was at 2:10. I’ve worked customer service all my life and I’m a nurse at the hospital this Panera is in. And after I received my order other customers came and at 340 she was telling people we close in 5 minutes. All I have to say is that if you don’t want to work then don’t!! The staff here work very hard and would appreciate some decent food. Honestly the customer service at our cafeteria is much better than this. It’s a shame that it’s this way. This was my 1st time visiting this Panera and it will probably be my last. Oh yeah and my tuna sandwich had hardly any tuna, it was mostly bread and very dry, I actually choked trying to get it down. I always thought Panera cared about it’s customer’s. I guess things have changed.
I’ve been here since 5 am for my mom’s surgery. Surgery had complications and ended up having to stay overnight. Walked across the hospital after almost 10 hours of being at the hospital, to order a bagel and cream cheese. Im sleep deprived and just need a simple bagel and cream cheese. I get back across the hospital with my order to find that they left off the cream cheese and gave me a bagel toasted. Two plain pieces of bread. Being a food service in a hospital, please do better for people who spend their long depressive days here. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
The slowest I have ever been to, when I made my order I was number 22 on the list, you can imagine how long it took to get my sandwich. I will never ever order from this location again! They need more help!!!
Atmosphere: 3
Food: 5
Service: 1
I needed the Panera bread in Newburgh at the gateway hospital I had their avocado toast and it was delicious
Atmosphere: 5
Food: 5
Service: 5
Had a small issue with a breakfast order, and the manager Kota Barker was very helpful and kind and professional. Great service!
Atmosphere: 5
Food: 5
Service: 5
I ordered a meal for my wife and I, both were simple and straightforward. Hers was fine, it included soup and a baggett. Mine was a chicken saled sandwich, it was largely lettuce, a small glob of meat on the edge of the sandwich, and the bread was dry. It was disappointing to see the state of the Panera kitchen. Trash and debris was covering the kitchen floor and the working were simply walking through it. The drink station was dirty, sticky and unkempt. The dining area generally looked good, lots of life and conversation among the customers!
Personally the place was warm and welcoming especially the staffs upbeat attitude and humor.
Fast and friendly
Comfort food for cold weather
After reading negative reviews, i decided to give it a chance. I agree, it is overrated.
Atmosphere: 2
Food: 2
Service: 2
Over rated!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was (2) minutes late getting from the lab area to Panera bread to try a get just. a bowl of oatmeal.At 10::32 am the girl said she would not fix a bowl of oatmeal for me..WE STOP SERVING ANY BREAKFAST ITEM AT 10:30 am.. NO EXCEPTIONS!I wanted oatmeal so badly so very sorry I couldn’t wheel this chair (2) minutes faster!Where has customer service gone too??I just know it DEFINITELY IS NOT AT PANARA BREAD!
Service: 1
Overpriced… And just disgusting nowadays.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Roasted Turkey & Avocado blt
My friend and I were visiting a patient in the hospital, and decided to have soup and a half sandwich. When I got the order, I asked if there were spoons in the bag for the soup. He said, "should be " I looked, and there were no spoons. I went back to the counter and he saw me waiting while he waited on 4 people. Finally I left to find a table for my handicapped friend, and then went back to the counter again. This time he saw me coming and turned around and handed me 2 spoons. By this time, the soup had cooled. This was my first and last time to eat there. Very expensive too.
Not going back any more because they took away the warm bowls which I usually ate a couple times a week. Too expensive
Atmosphere: 3
Food: 2
Service: 4
They were out of soups and salad!! And the girl that waited on me said “Well we do close at 3!” This was at 2:10. I’ve worked customer service all my life and I’m a nurse at the hospital this Panera is in. And after I received my order other customers came and at 340 she was telling people we close in 5 minutes. All I have to say is that if you don’t want to work then don’t!! The staff here work very hard and would appreciate some decent food. Honestly the customer service at our cafeteria is much better than this. It’s a shame that it’s this way. This was my 1st time visiting this Panera and it will probably be my last. Oh yeah and my tuna sandwich had hardly any tuna, it was mostly bread and very dry, I actually choked trying to get it down. I always thought Panera cared about it’s customer’s. I guess things have changed.
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