While HotBox has a reputation for great tasting pizza - our limited experience with this location was less than satisfying. Placed a pickup order online and had to wait an extra 20 minutes in-store to finally get it. As you can see in the photo - the toppings on the pizza are not very well distributed - only the 4 slices in the center were really covered. For $20/pie, I would hope the quality would be better.
Food: 2
Service: 2
Ryan Harrington
Tonight we ordered hotbox deal box and was expected to show up At 630-650. Our pizza salad, and breadsticks arrived at 730. I had called and they were nice enough to add another order of breadsticks and nacho sauce. Once we gout our order we found no sauces and again called. We were told that they would run them right back out and no such luck. We were excited for the breadsticks and were waiting for the sauce to arrive. They never came back and all the sticks became cold and weren’t eaten. We emailed them and never heard back. After 3 calls 4 hours of dealing with them and no refund, no offer to help, and no call back is terrible customer service. We had a similar issue several months ago and was why we stopped ordering from them. Thought it would have been resolved. Hope they get things turned around and focus back on quality service
Atmosphere: 2
Food: 4
Service: 2
Rob McCutcheon
Wonderful staff, quick service and some great pizza. ? Seth is a pretty great manager and very helpful.
Vegetarian options: Any salads can be custom ordered and pies can be made without cheese or with it and heavy veggie styled however you like.
Dietary restrictions: They have hippie crust that is multi-grain and gluten free which has no gluten if you need that for any dietary issues and can request no cheese if you just want veggies on your pie. And salads that you can special order too. They are very helpful if you have any allergies too about cutting the pizzas with separate cutters which awesome.
Kid-friendliness: The have crayons and coloring pages and the kids coloring pages have been hung up and tv to watch while you eat. Also the windows seems to be fun for my granddaughter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ, Stix, Pepperoni Pizza
Brian Weber
We ordered a big family deal for delivery. A couple items were missing from our order. I didn't catch it with the driver, so I called the store immediately and told them we were missing them. After a half hour of waiting, I called again. Was told they hadn't even left with them yet. Called a second time a half hour later and was told that the driver was out delivering but didn't know when they would be delivering it. Offered to call the driver.
This is unacceptable. It took over an hour and a half from the time we called to when we first called and when we got our missing items. Fixing a mistake your mistake should not be something you tack on to the end of the delivery route. It should be your highest priority.
And to ownership and management: You're ultimately responsible for what goes on. Stop hiding behind your employees and blaming short staff or untrained staff because both of those are your responsibility. There were solutions that could have been offered that would have prevented this from getting this bad. None were even considered.
Atmosphere: 3
Food: 4
Service: 1
Heather Pagan
Quick and Friendly. Great lunch spot
Atmosphere: 4
Food: 4
Service: 5
Chelsea Davis
Best pizza and great vibes . Came in and Seth was super cool and friendly ! Thank you for making my day!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stix, Pepperoni Pizza
Rian Galloway
Very nice people. Yummy pizza
Atmosphere: 5
Food: 5
Service: 5
Erin Isaac
Friendly staff and awesome Food!!!
Atmosphere: 5
Food: 5
Service: 5
Anika Hobbs
Always quick and professional. Hotbox is one of my favorites!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stix, Pepperoni Pizza
Krystal Fife
Their breadsticks and nacho cheese are absolutely AMAZING and always so fresh when I get them. 100/10.
Nicole and Seth were absolutely amazing. I had trouble picking pizza and they were patient the entire time. This place is great and the staff were nice and genuine the entire time. The cheese pizza was wonderful and there is nothing like a hotbox crust ❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Kiersten F
The office eats here every week and we love it! Great service!
Service: 5
Anne Wood
Great Stix! Love the extra cheese pizza. Fast, consistent service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stix
Bren Singer
Service was quick and professional. We were being helped by one staff member and while we were waiting another staff member offered to help us order (he didn't know we had already been waited on) and he even introduced himself to us. Food was fresh and hot!!! Will definitely be return customers!!! ?
Dietary restrictions: Gluten free
Kid-friendliness: Kids felt really excited when they seen the coloring pages from other kids on the walls.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stix, Supreme X-Large 16
Caitlin LaMere
Typically HotBox is one of my favorite places to go when in town but this time it was less than desirable. The presentation wasn't very good to begin with but the pizza crust itself was so hard and tough it was inedible. Very very disappointing. The bread sticks were amazing as always!
While HotBox has a reputation for great tasting pizza - our limited experience with this location was less than satisfying. Placed a pickup order online and had to wait an extra 20 minutes in-store to finally get it. As you can see in the photo - the toppings on the pizza are not very well distributed - only the 4 slices in the center were really covered. For $20/pie, I would hope the quality would be better.
Food: 2
Service: 2
Tonight we ordered hotbox deal box and was expected to show up At 630-650. Our pizza salad, and breadsticks arrived at 730. I had called and they were nice enough to add another order of breadsticks and nacho sauce. Once we gout our order we found no sauces and again called. We were told that they would run them right back out and no such luck. We were excited for the breadsticks and were waiting for the sauce to arrive. They never came back and all the sticks became cold and weren’t eaten. We emailed them and never heard back. After 3 calls 4 hours of dealing with them and no refund, no offer to help, and no call back is terrible customer service. We had a similar issue several months ago and was why we stopped ordering from them. Thought it would have been resolved. Hope they get things turned around and focus back on quality service
Atmosphere: 2
Food: 4
Service: 2
Wonderful staff, quick service and some great pizza. ? Seth is a pretty great manager and very helpful.
Vegetarian options: Any salads can be custom ordered and pies can be made without cheese or with it and heavy veggie styled however you like.
Dietary restrictions: They have hippie crust that is multi-grain and gluten free which has no gluten if you need that for any dietary issues and can request no cheese if you just want veggies on your pie. And salads that you can special order too. They are very helpful if you have any allergies too about cutting the pizzas with separate cutters which awesome.
Kid-friendliness: The have crayons and coloring pages and the kids coloring pages have been hung up and tv to watch while you eat. Also the windows seems to be fun for my granddaughter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ, Stix, Pepperoni Pizza
We ordered a big family deal for delivery. A couple items were missing from our order. I didn't catch it with the driver, so I called the store immediately and told them we were missing them. After a half hour of waiting, I called again. Was told they hadn't even left with them yet. Called a second time a half hour later and was told that the driver was out delivering but didn't know when they would be delivering it. Offered to call the driver.
This is unacceptable. It took over an hour and a half from the time we called to when we first called and when we got our missing items. Fixing a mistake your mistake should not be something you tack on to the end of the delivery route. It should be your highest priority.
And to ownership and management: You're ultimately responsible for what goes on. Stop hiding behind your employees and blaming short staff or untrained staff because both of those are your responsibility. There were solutions that could have been offered that would have prevented this from getting this bad. None were even considered.
Atmosphere: 3
Food: 4
Service: 1
Quick and Friendly. Great lunch spot
Atmosphere: 4
Food: 4
Service: 5
Best pizza and great vibes . Came in and Seth was super cool and friendly ! Thank you for making my day!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stix, Pepperoni Pizza
Very nice people. Yummy pizza
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and awesome
Food!!!
Atmosphere: 5
Food: 5
Service: 5
Always quick and professional. Hotbox is one of my favorites!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stix, Pepperoni Pizza
Their breadsticks and nacho cheese are absolutely AMAZING and always so fresh when I get them. 100/10.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stix, Sauce
Restaurantji Recommends
Nicole and Seth were absolutely amazing. I had trouble picking pizza and they were patient the entire time. This place is great and the staff were nice and genuine the entire time. The cheese pizza was wonderful and there is nothing like a hotbox crust ❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
The office eats here every week and we love it! Great service!
Service: 5
Great Stix! Love the extra cheese pizza. Fast, consistent service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stix
Service was quick and professional. We were being helped by one staff member and while we were waiting another staff member offered to help us order (he didn't know we had already been waited on) and he even introduced himself to us. Food was fresh and hot!!! Will definitely be return customers!!! ?
Dietary restrictions: Gluten free
Kid-friendliness: Kids felt really excited when they seen the coloring pages from other kids on the walls.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stix, Supreme X-Large 16
Typically HotBox is one of my favorite places to go when in town but this time it was less than desirable. The presentation wasn't very good to begin with but the pizza crust itself was so hard and tough it was inedible. Very very disappointing. The bread sticks were amazing as always!
Atmosphere: 5
Food: 2
Service: 5
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