Painfully slow drive thru service. Have to explain how a drive thru 4 cars deep when we arrived took 15 minutes to get thru
Food: 5
Service: 3
Elizabeth Theisen
I have a starbucks gift card loaded to my wallet with $28.53 left on it. Their system wasn’t “taking it” and saying “zero balance”. They didn’t try to rectify it, or offer me a customer service number to call (said look it up) and said it wasn't their fault with attitude. The only one nice and understanding was the young man working the drive through. He wanted to offer me a credit. But the store asst manager literally said “its above my pay grade” to help on this. I paid cash. Nice customer service.
R P
Every single time we go to this location, we are given awful drinks and attitude when we have asked for drinks that are made incorrectly to be fixed. Today, we watched the barista poor coffee out of both of our drinks to add cold foam to the top of the drink. We paid extra for the shots in our drinks. Then when it was mentioned we were looked at like we were crazy. This is lazy and poor service.
Atmosphere: 1
Food: 1
Service: 1
Sarah Davis
Egg bites bagel.
Jana Quillin
I wish I could say I didn’t wait 30 minutes in drive thru today. I understand there may be new employees who are training and need extra time, but including myself there was 7 people in line and it took me a full 30 min to get through and get my drink.
M Y
First of all, I'd like to say how hard working the baristas were this morning that I observed. I walked in because the drive through was so backed up. My sticker on the coffee had 8:41 am as a printed time of ordering. I received my coffee at 9:03 am. That is not acceptable. I receive meals faster at my favorite Mexican restaurant. From what I observed, it appeared mobile orders seemed to have priority.
Jayson Wickenkamp
Ordered six drinks with my family on our way to Indianapolis. Took 25 minutes for them to get all six drinks out. We watched a million cars go through the drive through and people picking up online orders…and even single orders that came in after us — all delivered while we waited. Must have been training day on the espresso machine…but man…what a bummer on the service. And zero urgency. I want my $2 tip back….
Atmosphere: 2
Food: 2
Service: 1
Lorna Thomas
Good food. A little short staffed, so service was a little off, but staff was very friendly.
Atmosphere: 5
Food: 5
Service: 4
Magdalena Scheib
Truly the slowest Starbucks in Hamilton county. Don’t come here unless you have 15 minutes to wait for your drink-if not longer.
We ordered at the drive-through. 1 had hot chocolate, and I had iced white chocolate latte! Both were delicious!
Food: 5
Service: 5
Heather Honeycutt
They no longer place a stirring straw in the cup or sleeve on the the cup; you need to ask for it.
Atmosphere: 5
Food: 4
Service: 5
s s
I had a very disappointing experience at this Starbucks location. I ordered a matcha latte, but it was poorly prepared, with large clumps of matcha powder throughout the drink, indicating it was not properly mixed. This resulted in an unpleasant texture and an inconsistent taste. Given the premium pricing, I expect a higher standard of quality and attention to detail. Unfortunately, this experience has left me with no desire to return to this location. I hope management addresses quality control to ensure better consistency for future customers.
Atmosphere: 1
Food: 1
Service: 1
Shavon Jones
I got new Chocolate Covered Strawberries Crème Frappuccino Blended with 1 Affogato-Style shot.. IT'S SO DELICIOUS 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Eggs & Cheddar Protein Box
Cold Rain
Forgot the strawberries in my strawberry açaí lemonade refresher... it's the first thing in the name!! i was so looking forward to it.
Painfully slow drive thru service. Have to explain how a drive thru 4 cars deep when we arrived took 15 minutes to get thru
Food: 5
Service: 3
I have a starbucks gift card loaded to my wallet with $28.53 left on it. Their system wasn’t “taking it” and saying “zero balance”. They didn’t try to rectify it, or offer me a customer service number to call (said look it up) and said it wasn't their fault with attitude. The only one nice and understanding was the young man working the drive through. He wanted to offer me a credit. But the store asst manager literally said “its above my pay grade” to help on this. I paid cash. Nice customer service.
Every single time we go to this location, we are given awful drinks and attitude when we have asked for drinks that are made incorrectly to be fixed. Today, we watched the barista poor coffee out of both of our drinks to add cold foam to the top of the drink. We paid extra for the shots in our drinks. Then when it was mentioned we were looked at like we were crazy. This is lazy and poor service.
Atmosphere: 1
Food: 1
Service: 1
Egg bites bagel.
I wish I could say I didn’t wait 30 minutes in drive thru today. I understand there may be new employees who are training and need extra time, but including myself there was 7 people in line and it took me a full 30 min to get through and get my drink.
First of all, I'd like to say how hard working the baristas were this morning that I observed. I walked in because the drive through was so backed up. My sticker on the coffee had 8:41 am as a printed time of ordering. I received my coffee at 9:03 am. That is not acceptable. I receive meals faster at my favorite Mexican restaurant. From what I observed, it appeared mobile orders seemed to have priority.
Ordered six drinks with my family on our way to Indianapolis. Took 25 minutes for them to get all six drinks out. We watched a million cars go through the drive through and people picking up online orders…and even single orders that came in after us — all delivered while we waited. Must have been training day on the espresso machine…but man…what a bummer on the service. And zero urgency. I want my $2 tip back….
Atmosphere: 2
Food: 2
Service: 1
Good food. A little short staffed, so service was a little off, but staff was very friendly.
Atmosphere: 5
Food: 5
Service: 4
Truly the slowest Starbucks in Hamilton county. Don’t come here unless you have 15 minutes to wait for your drink-if not longer.
Service: 1
Slowest Starbucks around….
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
We ordered at the drive-through. 1 had hot chocolate, and I had iced white chocolate latte! Both were delicious!
Food: 5
Service: 5
They no longer place a stirring straw in the cup or sleeve on the the cup; you need to ask for it.
Atmosphere: 5
Food: 4
Service: 5
I had a very disappointing experience at this Starbucks location. I ordered a matcha latte, but it was poorly prepared, with large clumps of matcha powder throughout the drink, indicating it was not properly mixed. This resulted in an unpleasant texture and an inconsistent taste. Given the premium pricing, I expect a higher standard of quality and attention to detail. Unfortunately, this experience has left me with no desire to return to this location. I hope management addresses quality control to ensure better consistency for future customers.
Atmosphere: 1
Food: 1
Service: 1
I got new Chocolate Covered Strawberries Crème Frappuccino Blended with 1 Affogato-Style shot.. IT'S SO DELICIOUS 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Eggs & Cheddar Protein Box
Forgot the strawberries in my strawberry açaí lemonade refresher... it's the first thing in the name!! i was so looking forward to it.
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