Service at this location is always been pretty decent. Evidently there's been some changes in management as well as personnel.
Tonight those changes help me decide that maybe going somewhere else for dinner was a better option.
Atmosphere: 3
Food: 3
Service: 1
Chad Yeiser
The guy don't listen to the people in the drive thru. He is a ignorant along with the girl who wears a headset who can't properly do his job or ask the basic questions on what some one wants on the sub . This subway has had issues for a few years now. I will recommend going to Bluffton or Waynedale for better service. The Ossian Subway sucks and can't preform basic service on 2 subs at the drive thru. The new owners apparently don't care enough to be present at the store. I will contact corporate to report this store
Atmosphere: 1
Food: 2
Service: 1
Jody Holloway
I was not impressed with the loud staff talking about a person when they left. That should only happen quietly in the back, away from the front counter. Bad form !
Food: 5
Scott Kinsey
Prices are to high. Service is slow and the biggest issue is that they charge extra for items that are supposed to be included. Got charged 50 cents for the dip that was supposed to come with the new dippers. Do yourself a favor and order through the app so they can't tack on extra charges!
Atmosphere: 2
Food: 2
Service: 1
Kyah Gordon
I went in around 9:30am this morning and the lady who made my sandwich was short and rude. I’m actually very disappointed because I am 8 months pregnant and craving subway so bad. I was on my lunch break from work so I didn’t open my sandwich till I got back to my job. The vegetables were not fresh and the meat had an odd taste. Long story short I went hungry for lunch. As a former Subway employee, I don’t appreciate the customer service or quality of service i received today.
ginaya rison
I don’t even want to give them 1 star! My service was absolutely terrible!! I went in at a little after 10 for a sub and the lady working was beyond RACIST! Used the N WORD to insult me MULTIPLE times because I came back in after discovering MOLD on my sandwich!
Atmosphere: 1
Food: 1
Service: 1
Mary Beth Holzman
The worst subway ever!!!
Atmosphere: 1
Food: 1
Service: 1
samantha tracey
Full of drama. Racial discriminates against employees and fires people for no reason and then also makes sure u don't get hired anywhere else and lies to unemployment. Do not work for this subway. They treat there employees unfairly and it isn't worth the pay. They didn't take me or my man's health issues into consideration and discriminated against black people.
Atmosphere: 1
Food: 1
Service: 1
Jon Gordon
Really on top of things at this location.
Atmosphere: 5
Food: 5
Service: 5
TODD STEFFEN
Wow really horrible, they didn't have everything we ordered so they had to substitute plus I ordered xtra mayo on my sandwich and got none, my wife ordered xtra meat and didn't get it, the pretzels were hard the bread was hard and it just wasn't very fresh or good. I can see why their is always a sighn up "now hiring" because it's hard to get good help to serve bad food.
Went to subway in Ossian on my way home from ft Wayne and I had a lady by the name of Crissy wait on me. She was very polite respectful to my husband and my needs. She gave us great service.
Atmosphere: 5
Food: 5
Service: 5
Em0ki
The actual workers here have always been pleasant in my experience, but when people are forced to wait for 30+ minutes because only one person is scheduled and trying to handle a lunch rush alone, that’s insane and not the worker’s fault. This is an issue management should sort, ASAP. Not fair to the customer or the worker.
Atmosphere: 2
Food: 3
Service: 2
Craig B (Bert)
Nice Subway in a small town. Clean.
Atmosphere: 4
Food: 4
Service: 4
Kaleena Cole
Called 4 hours before I needed a big order. Lady was very rude on the phone! I needed 8 plain turkey and 7 plain ham subs and a salad, and once I placed my order w DoorDash (she said she had no help) she cancelled my order through them. Now I have to wait for the refund to come back.I’m sorry but 4 hrs should be plenty of time to make plain subs for some hungry swim kids!! ??
Atmosphere: 1
Food: 1
Service: 1
Joanne Fox
Nice manager she was all alone but didn't panic or get frustrated when 20 workmen all came in together at once extremely professional !!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Sweet Onion Chicken Teriyaki, Black Forest Ham, Raspberry Cheesecake
Service at this location is always been pretty decent. Evidently there's been some changes in management as well as personnel.
Tonight those changes help me decide that maybe going somewhere else for dinner was a better option.
Atmosphere: 3
Food: 3
Service: 1
The guy don't listen to the people in the drive thru. He is a ignorant along with the girl who wears a headset who can't properly do his job or ask the basic questions on what some one wants on the sub . This subway has had issues for a few years now. I will recommend going to Bluffton or Waynedale for better service. The Ossian Subway sucks and can't preform basic service on 2 subs at the drive thru. The new owners apparently don't care enough to be present at the store. I will contact corporate to report this store
Atmosphere: 1
Food: 2
Service: 1
I was not impressed with the loud staff talking about a person when they left. That should only happen quietly in the back, away from the front counter. Bad form !
Food: 5
Prices are to high. Service is slow and the biggest issue is that they charge extra for items that are supposed to be included. Got charged 50 cents for the dip that was supposed to come with the new dippers. Do yourself a favor and order through the app so they can't tack on extra charges!
Atmosphere: 2
Food: 2
Service: 1
I went in around 9:30am this morning and the lady who made my sandwich was short and rude. I’m actually very disappointed because I am 8 months pregnant and craving subway so bad. I was on my lunch break from work so I didn’t open my sandwich till I got back to my job. The vegetables were not fresh and the meat had an odd taste. Long story short I went hungry for lunch. As a former Subway employee, I don’t appreciate the customer service or quality of service i received today.
I don’t even want to give them 1 star! My service was absolutely terrible!! I went in at a little after 10 for a sub and the lady working was beyond RACIST! Used the N WORD to insult me MULTIPLE times because I came back in after discovering MOLD on my sandwich!
Atmosphere: 1
Food: 1
Service: 1
The worst subway ever!!!
Atmosphere: 1
Food: 1
Service: 1
Full of drama. Racial discriminates against employees and fires people for no reason and then also makes sure u don't get hired anywhere else and lies to unemployment. Do not work for this subway. They treat there employees unfairly and it isn't worth the pay. They didn't take me or my man's health issues into consideration and discriminated against black people.
Atmosphere: 1
Food: 1
Service: 1
Really on top of things at this location.
Atmosphere: 5
Food: 5
Service: 5
Wow really horrible, they didn't have everything we ordered so they had to substitute plus I ordered xtra mayo on my sandwich and got none, my wife ordered xtra meat and didn't get it, the pretzels were hard the bread was hard and it just wasn't very fresh or good. I can see why their is always a sighn up "now hiring" because it's hard to get good help to serve bad food.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went to subway in Ossian on my way home from ft Wayne and I had a lady by the name of Crissy wait on me. She was very polite respectful to my husband and my needs. She gave us great service.
Atmosphere: 5
Food: 5
Service: 5
The actual workers here have always been pleasant in my experience, but when people are forced to wait for 30+ minutes because only one person is scheduled and trying to handle a lunch rush alone, that’s insane and not the worker’s fault. This is an issue management should sort, ASAP. Not fair to the customer or the worker.
Atmosphere: 2
Food: 3
Service: 2
Nice Subway in a small town. Clean.
Atmosphere: 4
Food: 4
Service: 4
Called 4 hours before I needed a big order. Lady was very rude on the phone! I needed 8 plain turkey and 7 plain ham subs and a salad, and once I placed my order w DoorDash (she said she had no help) she cancelled my order through them. Now I have to wait for the refund to come back.I’m sorry but 4 hrs should be plenty of time to make plain subs for some hungry swim kids!! ??
Atmosphere: 1
Food: 1
Service: 1
Nice manager she was all alone but didn't panic or get frustrated when 20 workmen all came in together at once extremely professional !!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Sweet Onion Chicken Teriyaki, Black Forest Ham, Raspberry Cheesecake
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