Papa John's Pizza Pendleton Indiana

Can't really say anything about the food and atmosphere, but the service is awful. They deliver via DoorDash, but my pizza never came even though the app said it was delivered. Call the store to talk to someone to see if I could get it remade or get a refund and have literally been waiting 15 minutes on the phone for anyone at all to pick up. If I have to listen to Shannon, the service lady in their phone ad, tell me one more time that the restaurant will be right with me, I'm going to lose it.

Edit: Called back near closing hours and spoke to a nice man named Logan. He processed a refund for me super quick and easy after explaining the situation. No fuss, no coarseness, no problem. Thanks, Logan!

Pizza was supposed to be delivered at 11:15. It is now 11:42… like? Do better? Especially a large corporate order 🥹

Hot fresh and delicious. Pizza was ready upon arrival. Helpful with getting discounts applied.

They randomly, without explanation have cancelled my online order twice after 30 minutes. Garbage restaurant

Self destruction to many recordings to go through

Consistently takes 90 minutes to get a delivery just a couple miles down the road.

Absolute lack of effort from this store. Pizza was not cooked. Toppings look thrown on from a different room. Sauce is soaking into cold dough. Pizza didn’t fit in the box so they smashed it until it did. Both pizzas looked this way and again, both were not cooked. Shameful.

Atmosphere: 1

Food: 1

Service: 1

Always late with the delivery, food is cold 80 percent of the time and they never get the order correct. Truly wish there was somewhere else that delivers in our area.

Atmosphere: 1

Food: 1

Service: 1

Ordered delivery, arrived quickly and delivery man was kind, but the pizza dough was raw in the middle, and the wings had barely any sauce.

Food: 1

Service: 4

Ordered a pizza last night for dinner. A few hours later me and my great grad son came down with explosive diarrhea! We both have a slight fever also! I will be calling the health department on this business!
Everyone beware of this place as I believe they are using outdated ingredients ! Never again will I order a pizza from this place!

Food: 1

During low-peak hours, this location is consistently on point. They have your orders read fast and always do a great job. During high-volume hours they manage the pick-up orders as fast and accurate as possible. Even when they are slammed they seem to be prompt and accurate. This is my experience with ordering from them consistently for over a year.

Atmosphere: 5

Food: 5

Service: 5

Attempted to call the store when my order was placed incorrectly for carry out instead of delivery. Made multiple attempts to call to cancel order. The staff would hang up on me or answer the phone and not say anything. Ended up driving to the store. Almost got to see one of employees fight a door dash driver. Highly entertaining but lacking in the customer service department.

Atmosphere: 1

Food: 1

Service: 1

This store messed up my delivery order.. I ordered 8 extra cheese sauces.. only 3 came in the box.. I noticed it while the driver was still in my driveway and he said call the store... like I’m telling my you this is messed up and he’s basically saying it’s not his problem, call the store. tried calling the store but just kept getting sent through the system for 15 min until I finally hung up.. it’s rly not that deep.. just kinda messed up I paid $10 extra for nothing.. and the store won’t answer the phone to give a refund or bring me my sauce!

Atmosphere: 5

Food: 5

Service: 1

This was my first time at this papa johns the manager jacob was very kind. I was struggling to keep my small kids calm while we waited to get our food. The manager was so nice and friendly keeping a smile on my childrens faces while they finished up my order. This will be our go to pizza place now!

Atmosphere: 5

Food: 5

Service: 5

Had a great experience. Jakob was very helpful.

Atmosphere: 5

Food: 5

Service: 5