Store 2727 is my favorite store in Northwest Indiana, always fresh food and clean atmosphere , and professional staff. The cinnamon sweet treats are great with and without the icing.
Atmosphere: 5
Food: 5
Service: 5
Manda Austin
Placed an order of one cheeseburger and one medium coke on app. Could not pick up order because lobby and drive thru were not serving anyone. Tried to cancel order through app but unlike McDonald's app, you cannot cancel order. Will be filing chargeback on my card.
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Davies
Food wasn't bad after I was helped. There was a young man who finally realized his coworkers at the counter were ignoring and listening to music on their earphones and came to help. The two who ignored me obviously needed adult supervision except they were probably in there late twenties early thirties
Atmosphere: 1
Food: 3
Service: 1
Kayla Klag
Made a mobile order online for the drive thru and waited a half and hour in life for my food to be cold my son didn't get a drink with his kids meal and my burger was made completely wrong. I'm very disappointed in this place
Robyn Whatley
The staff couldn't be bothered to serve me, they were too busy talking amount themselves and scrolling on phones. Food was cold and terrible! I won't eat there again. Trust that!
Atmosphere: 5
Food: 3
Service: 2
Jason Kunkel
Not right and cold for $17 I’ll go somewhere else
Atmosphere: 1
Food: 1
Service: 2
Nancy Kust
I arrived at this location in Portage Indiana at 2:15 PM on 9/27/25. I was in the drive-through when a female asked Do you have an online order? I replied no. She replied It’s gonna be a 15 minute wait. I said OK. Can I place my order in the meantime? She replied it’s gonna be a 15 minute wait. I paused, not understanding why she didn’t answer my question and backed up pulled forward again to activate the drive-through. She again said it’s gonna be a 15 minute wait. I said I understand it’s going to be a wait. Can I place my order in the meantime? She replied no ma’am. It’s gonna be a 15 minute wait. There’s only two of us in here and I have hundred dollar online orders. Understanding they’re overwhelmed, I pulled around to the front of the building and I waited 15 minutes. After 15 minutes I see there’s several cars in the drive-through so I decide to go to inside to place my order. The same woman, because I recognized her voice, approached the counter and very rudely stated I am not accepting orders at this time. I explained I was just in the drive-through and you told me it was going to be a 15 minute wait. She repeated herself stating I am not accepting orders at this time. There was never any greeting or apology. Also, why would you tell your customer there’s going to be a wait only to turn around and tell them you’re not accepting orders?! If I had the option of giving them a no star rating, that’s what I would’ve done! Truly did not even deserve one star! I may not have had an online order of $100 but I was there to place a big order as it was moving day and I had several people to feed. I had to go to a different Burger King 2203 Ripley Lake Station where I spent $70. That is what this store lost in sales with my order alone. I watched several other customers leave because they couldn’t place their orders either. I will never go back to this location again. 😡 I will, however, return to the Lake Station location as they were professional, friendly and courteous. It was definitely worth the seven minute drive.
Service: 1
Raul Ayala
This location sucks was told to hold and that when for almost 10 minutes then thought they were taking my order but no I was told to keep holding and they weren’t even the busy
Bobby Beals
Literally the worst fast food place in the known universe.
Waited 13 minutes for 3 eggnormous burritos just for them to come out tasting like the overly perfumed hands they were made with because you can actually taste the fact that they don't use gloves. Hope they wash their hands. 😬🤢 As a further note however the people here seem really nice all in all so I won't give them crap on that end
Atmosphere: 1
Food: 1
Service: 1
Micheal Anderson
Was good. Friendly and fast service
Atmosphere: 3
Food: 3
Service: 3
Philip gorecki
To start off my visit, I was made to wait almost 10 minutes at the drive-through screen after the gentleman told me to hold on in a very unprofessional way. I was picking up my online order and tried to order a promotional slushy separately, but was told the machine was down. Then, I tried to call to speak to someone about fixing my order because I was missing a few items, but they let the phone ring. When I called back a second time, they turned the phone off. I lost hard-earned money here, and the staff provided zero help in trying to fix the issue.
I do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Guillermo Reyes
Empty two chicken wraps. 15min on drive thru. 🤣
rhonda perrine
Employees had no clue how to organize the orders. No napkins used brown towels as napkins. No unsweet tea. They all need to learn by the Burger King on Rt 30 in Valparaiso. Will never return to Portage Burger King,
Store 2727 is my favorite store in Northwest Indiana, always fresh food and clean atmosphere , and professional staff. The cinnamon sweet treats are great with and without the icing.
Atmosphere: 5
Food: 5
Service: 5
Placed an order of one cheeseburger and one medium coke on app. Could not pick up order because lobby and drive thru were not serving anyone. Tried to cancel order through app but unlike McDonald's app, you cannot cancel order. Will be filing chargeback on my card.
Atmosphere: 1
Food: 1
Service: 1
Food wasn't bad after I was helped. There was a young man who finally realized his coworkers at the counter were ignoring and listening to music on their earphones and came to help. The two who ignored me obviously needed adult supervision except they were probably in there late twenties early thirties
Atmosphere: 1
Food: 3
Service: 1
Made a mobile order online for the drive thru and waited a half and hour in life for my food to be cold my son didn't get a drink with his kids meal and my burger was made completely wrong. I'm very disappointed in this place
The staff couldn't be bothered to serve me, they were too busy talking amount themselves and scrolling on phones. Food was cold and terrible! I won't eat there again. Trust that!
Atmosphere: 5
Food: 3
Service: 2
Not right and cold for $17 I’ll go somewhere else
Atmosphere: 1
Food: 1
Service: 2
I arrived at this location in Portage Indiana at 2:15 PM on 9/27/25. I was in the drive-through when a female asked Do you have an online order? I replied no. She replied It’s gonna be a 15 minute wait. I said OK. Can I place my order in the meantime? She replied it’s gonna be a 15 minute wait. I paused, not understanding why she didn’t answer my question and backed up pulled forward again to activate the drive-through. She again said it’s gonna be a 15 minute wait. I said I understand it’s going to be a wait. Can I place my order in the meantime? She replied no ma’am. It’s gonna be a 15 minute wait. There’s only two of us in here and I have hundred dollar online orders. Understanding they’re overwhelmed, I pulled around to the front of the building and I waited 15 minutes. After 15 minutes I see there’s several cars in the drive-through so I decide to go to inside to place my order. The same woman, because I recognized her voice, approached the counter and very rudely stated I am not accepting orders at this time. I explained I was just in the drive-through and you told me it was going to be a 15 minute wait. She repeated herself stating I am not accepting orders at this time. There was never any greeting or apology. Also, why would you tell your customer there’s going to be a wait only to turn around and tell them you’re not accepting orders?! If I had the option of giving them a no star rating, that’s what I would’ve done! Truly did not even deserve one star!
I may not have had an online order of $100 but I was there to place a big order as it was moving day and I had several people to feed. I had to go to a different Burger King 2203 Ripley Lake Station where I spent $70. That is what this store lost in sales with my order alone. I watched several other customers leave because they couldn’t place their orders either. I will never go back to this location again. 😡
I will, however, return to the Lake Station location as they were professional, friendly and courteous. It was definitely worth the seven minute drive.
Service: 1
This location sucks was told to hold and that when for almost 10 minutes then thought they were taking my order but no I was told to keep holding and they weren’t even the busy
Literally the worst fast food place in the known universe.
Atmosphere: 1
Food: 1
Service: 1
“no mayo” smothered it in like tarter or mayo
Food: 1
Service: 1
Restaurantji Recommends
Waited 13 minutes for 3 eggnormous burritos just for them to come out tasting like the overly perfumed hands they were made with because you can actually taste the fact that they don't use gloves. Hope they wash their hands. 😬🤢
As a further note however the people here seem really nice all in all so I won't give them crap on that end
Atmosphere: 1
Food: 1
Service: 1
Was good. Friendly and fast service
Atmosphere: 3
Food: 3
Service: 3
To start off my visit, I was made to wait almost 10 minutes at the drive-through screen after the gentleman told me to hold on in a very unprofessional way. I was picking up my online order and tried to order a promotional slushy separately, but was told the machine was down. Then, I tried to call to speak to someone about fixing my order because I was missing a few items, but they let the phone ring. When I called back a second time, they turned the phone off. I lost hard-earned money here, and the staff provided zero help in trying to fix the issue.
I do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Empty two chicken wraps. 15min on drive thru. 🤣
Employees had no clue how to organize the orders. No napkins used brown towels as napkins. No unsweet tea. They all need to learn by the Burger King on Rt 30 in Valparaiso. Will never return to Portage Burger King,
Atmosphere: 1
Food: 2
Service: 1
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