Domino's Pizza

3631 National Rd E, Richmond
(765) 200-7000

Recent Reviews

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Louie Burling

Placed an online order for dinner traveling through on my way home from work. Paid at the drive-through window, got my receipt, they gave me the pizza and I Drove the 25 mins home. Once home sat down to eat the pizza and open the box to find that it was the completely wrong pizza. I did not eat the pizza because it had spinach, mushrooms and onions on it so I tossed it out for the critters to eat. Figured it was only $10 so I didn’t bother with calling or driving the 25mins back to get the correct pizza. Find out the next day I had been charged twice for the order so I called the store the guy that answered remembered my name and order. I explained what happened and I just wanted refunded back for being charged twice. He said he needed to talk to his manager and they told him there was nothing they could do I had to call my bank.

Food: 1

Service: 1

Thomas York

I been ordering here for 4-5 years and have had 3-5 orders messed up other than that has always been perfect they go above and beyond whenever you need them to as well and have no problem accepting special requests either over the phone or in person.

Atmosphere: 5

Food: 5

Service: 5

Terry Behnen

I CALLED IN A DELIVERY ORDER, THE GUY WHO ANSWERED THE PHONE , PRETENDED TO STRUGGLE WITH THE ORDER . I STAYED GOOD NATURED, EVEN THOUGH HIS BEHAVIOR WAS A RED FLAG. IT WENT FROM BAD TO WORSE WITH MY DELIVERY BEING NO SHOW NO CALL AND OVER A HOUR LATER NEAR CLOSING TIME FOR ME TO FIND OUT MY DEBIT CARD WAS SCAMMED BY THE GUY ANSWERING THE PHONE, THIS IS AWFUL. BEST WORD OF ADVISE IS STAY AWAY FROM DOMINOS EAST. IF THEY WILL DO THIS TO ONE PERSON THEY WILL DO IT TO OTHERS.

Jay Patel

Totally bad services… whenever I came here they don’t have any red peppers..!!! What the hell is that!!! Pizza store and they don’t have res peppers..!!!! Such a bad experience from this store..!!! I’ll never come here again.

Debra Mello

When my order is wrong, they always make it right

Moises Mata

I'm on the fhone for 30 minutes and they don't answer the fhone,

kailah spence

This dominos is amazing! Everything is always right every. Single. Time!

premiumcarcass

Great pizza

richard galloway

Picked up thin crust pizza at drive through window. Ready quickly as promised

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Andrew P

I ordered pizza in person and the person who was taking the order was so confused and did not even know how to inform the prices and options to customer. At the end, pizza was worst thin crust pizza with missing toppings as expected. Dominos here has worst dipping sauce options. They sale dipping sauce container which is half filled and not tasty. Never go to Dominos again. Thank you.

Atmosphere: 4

Food: 1

Service: 3

Bill Chasteen

Waited over an hour and a half after placing an order online and the food still hadn't left the store. Don't bother ordering delivery. You probably won't get it. Canceled the order. Hoping they refund my money.

Service: 1

JP Fannin

Yea, great New York Style pizza

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Caroline

Ordered delivery quite late at night, but decided to go ahead and pick up the order instead. Audrey went above and beyond with customer service and overall helpfulness! Especially considering how late it was. Food was hot and fresh upon pickup and tasted excellent.

Atmosphere: 5

Food: 5

Service: 5

Dawn Brooks

This was the best pizza my family and I have ate in awhile. It's so nice to bite into fresh toppings each bite. You can tell they value their job, as you can taste it in the pizza! Stephanie the manager is a doll and such a pleasure to talk to! Please give this store a raise because they all deserve it. Also the parmesan bites were a huge hit with our family! Thank you for making our move stress free with an amazing lunch that put everyone in the best mood! I could go on and on.. we will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Deluxe Pizza, Chicken Wings, Lava Cake

Greg Herath

Usually I do not have an issue. But come on people, this is how you deliver food.

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