El Bronco West
2201 W Nat'l Rd, Richmond
(765) 939-7683
Recent Reviews
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Staff was rude and food was mid at best an it took roughly 40mins to even have someone take our order
Went there with a friend for lunch.
Seated immediately.
Food was tastey. Lunch portions were a bit smaller than other places, but I dont eat big anyway. Prices were average. Area was quiet and comfortable.
Atmosphere: 4
Food: 5
Service: 4
Delicious food and nice people.
Atmosphere: 5
Food: 5
Service: 5
And the margarita was okay. Chips were okay. Salsa with the chips was okay. Service was ok.
The Acapulco quesadilla was ok. The chille poblanos was ok. Again they put good pull cheese in it. But they add there cheese sauce. Runny and bland. Beans were good. Nice flavor. Possibly actually homemade. Because some of the beans had a bit of bite to them, not just all mush from a can. And the rice was dry. Definitely made hours earlier. not even more so.
If you want plenty of parking and mediocre food but fantastic portions, there's your spot.
Atmosphere: 3
Food: 2
Service: 2
Ordered Shrimp & Chicken Fajitas…plate had TWO pieces of shrimp…and a grease saturated toothpick (in the wrapper) mixed in it. Waiter acted appalled that we were dissatisfied. Never Returning!!!
Atmosphere: 1
Food: 1
Service: 1
Great place to eat!
Atmosphere: 5
Food: 5
Service: 5
Food and service always excellent
Atmosphere: 5
Food: 5
Service: 5
This was my first time eating here and the food was great and fast service! The amount of food for the price was reasonable. In fact I could not eat all of my meal and had to get to-go-box. Very friendly employees. HIghly recommend this restaurant!
Atmosphere: 5
Food: 5
Service: 5
Our visit today to El Bronco was unfortunately very disappointing. From the beginning, the service lacked warmth or attentiveness. Our server appeared visibly inconvenienced throughout the meal, which set the tone for the rest of the experience.
A particularly concerning moment came when I requested a couple of extra lemon slices for my water. The server brought one additional slice and handed it to my husband with his BARE fingers! Not even kidding!
There were also issues with the food. I ordered a burrito with shredded chicken but received beef instead. Since our server never checked back with us, I ended up eating it as-is. It was also difficult to get his attention for basic needs like a drink refill for my son.
The most serious concern, however, was when my daughter discovered a hair in her food. When I informed our server, he simply said “okay” and walked away without returning or notifying a manager. After waiting another 10 minutes, I had to get up and speak with the manager myself. To his credit, the manager was apologetic and did remove her meal from the bill, but the situation should have been handled much earlier and more professionally.
Overall, the experience—from service to food safety—fell far short of expectations. We won’t be returning, and I would encourage others to consider alternative dining options.
Atmosphere: 3
Food: 1
Service: 1
Geart place to eat.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing everything!
Atmosphere: 5
Food: 5
Service: 5
Love this place. Great chips, salsa and food!
Atmosphere: 5
Food: 5
Service: 5
Good food
Atmosphere: 5
Food: 5
Service: 5
This used to be a solid place to eat but the last year or so has been pretty bad. Staff have not been friendly and act annoyed to see another customer walk in the door. Our food was barely room temperature the last time and the server yelled at the host for seating us in her section because she was cleaning but they didn't close for another 90 minutes. (It was not Juana)
Overall it doesn't feel welcoming anymore and we've started going to El Reparo instead.
Atmosphere: 1
Food: 1
Service: 1
The last few times I've been there or called for a pickup the staff is just rude. They have zero courtesy or any pleasant ness about them. Not going back. The food is far too mediocre to up with that bs.
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