Jovonnda was our cashier, but she was so much more than that. Her wonderful smile and sweet voice greeted us as we entered the restaurant. She helped us order, provided cups for our drinks, and got my salad for me. Then as we filled our cups she cleaned tabled and counters to make sure the restaurant was clean for guests. She recognized us from visiting a few weeks back. During the last visit I was pregnant. I showed her the baby and we talked for a moment before she went to grab our food. She served us our meal and went back to cleaning and helping the new customers. She later checked on us to see if we needed anything else and offered to bring us boxed for our leftovers. We do not live in town. We live about 40 min from fazolis in Richmond. We I was here a few weeks ago, Jovonnda impressed me so much with her customer service, attention to detail, and desire to keep a clean store while providing customers only the best of service. Its very difficult to impress me with these skills as I was the general manager of a chain restaurant for years, and yet Jovonnda managed to blow me away with her service during both of my visits. If I hadn't decided to go back to school and switch my career field to Computer Science then I absolutely would have been trying to steal her to come work for me at my restaurant. This woman is a rare gem and deserves to be treated as such. I only made the 40 min drive to fazolis today because of the excellent service she provides. The only recommendation I have is that Fazolis give Jovonnda a nice raise so you dont lose her as an employee. She is the kind of employee that keeps people coming back.
Atmosphere: 5
Food: 5
Service: 5
Laura Eckstein
Fast, kind, and sweet service.
Atmosphere: 5
Food: 5
Service: 5
Chuck
This Fazoli’s is just fantastic. Always the kindest crew working, food is always fresh and hot, and every meal we’ve ever tried here is delicious. Bri especially is amazing- always so kind and accurate with the order. We really appreciate this restaurant and everyone that works there.
Atmosphere: 5
Food: 5
Service: 5
Josh Farmer
As always I enjoy coming here. This has always been a favorite of mine since I was a kid. Everybody that works here is wonderful. Crystal, bre and the others are all super sweet and always welcome me when I walk in. The food is always on par and never had a complaint.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Spaghetti, 12 Signature Garlic Breadsticks with Large Dipping Sauce, Lunch Special, Chicken Fettuccine Alfredo, Baked Lasagna, Chicken Carbonara, Breadstick, Chicken Wings, Classic Sampler, Fettuccine Alfredo, Baked Spaghetti with Meatballs, Crispy Chicken Bacon Ranch Salad, Great American Cookies - Chocolate Chip Cookie, Loaded Baked Spaghetti, House Side Salad, Pepperoni Pizza Breadsticks, Baked Ziti
Sami LeBlunt
Service & staff was AMAZING!!!
Atmosphere: 5
Food: 5
Service: 5
Amanda Newberry
Brianna was so energetic and sweet, we really enjoy going through drive thru just to see her, she makes me smile every time!
Atmosphere: 5
Food: 5
Service: 5
Keely
Jovonnda was AMAZING! So kind and thoughtful. Her service was very helpful and she was very attentive. Definitely a blessing to this location!
Fazolis is a fast food italian restaurant. That hits the spot for taste and cost
Atmosphere: 5
Food: 4
Service: 4
Rikki Gilbert
Keisha was great!! Very friendly and the food was great.
Atmosphere: 5
Food: 5
Service: 5
popcorncraz
The 3.99 special are super!!! Lots of spaghetti in my order plus 2 bread sticks... Enough for 2 full meals for me! Delicious!! The entire staff is great!!
Atmosphere: 4
Food: 5
Service: 5
Jay Cole
Thank you to the Crew members Crystal and Keisha for getting my order right!
Pizza was the best
Atmosphere: 5
Food: 5
Service: 5
Jovonnda was our cashier, but she was so much more than that. Her wonderful smile and sweet voice greeted us as we entered the restaurant. She helped us order, provided cups for our drinks, and got my salad for me. Then as we filled our cups she cleaned tabled and counters to make sure the restaurant was clean for guests. She recognized us from visiting a few weeks back. During the last visit I was pregnant. I showed her the baby and we talked for a moment before she went to grab our food. She served us our meal and went back to cleaning and helping the new customers. She later checked on us to see if we needed anything else and offered to bring us boxed for our leftovers. We do not live in town. We live about 40 min from fazolis in Richmond. We I was here a few weeks ago, Jovonnda impressed me so much with her customer service, attention to detail, and desire to keep a clean store while providing customers only the best of service. Its very difficult to impress me with these skills as I was the general manager of a chain restaurant for years, and yet Jovonnda managed to blow me away with her service during both of my visits. If I hadn't decided to go back to school and switch my career field to Computer Science then I absolutely would have been trying to steal her to come work for me at my restaurant. This woman is a rare gem and deserves to be treated as such. I only made the 40 min drive to fazolis today because of the excellent service she provides. The only recommendation I have is that Fazolis give Jovonnda a nice raise so you dont lose her as an employee. She is the kind of employee that keeps people coming back.
Atmosphere: 5
Food: 5
Service: 5
Fast, kind, and sweet service.
Atmosphere: 5
Food: 5
Service: 5
This Fazoli’s is just fantastic. Always the kindest crew working, food is always fresh and hot, and every meal we’ve ever tried here is delicious. Bri especially is amazing- always so kind and accurate with the order. We really appreciate this restaurant and everyone that works there.
Atmosphere: 5
Food: 5
Service: 5
As always I enjoy coming here. This has always been a favorite of mine since I was a kid. Everybody that works here is wonderful. Crystal, bre and the others are all super sweet and always welcome me when I walk in. The food is always on par and never had a complaint.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Spaghetti, 12 Signature Garlic Breadsticks with Large Dipping Sauce, Lunch Special, Chicken Fettuccine Alfredo, Baked Lasagna, Chicken Carbonara, Breadstick, Chicken Wings, Classic Sampler, Fettuccine Alfredo, Baked Spaghetti with Meatballs, Crispy Chicken Bacon Ranch Salad, Great American Cookies - Chocolate Chip Cookie, Loaded Baked Spaghetti, House Side Salad, Pepperoni Pizza Breadsticks, Baked Ziti
Service & staff was AMAZING!!!
Atmosphere: 5
Food: 5
Service: 5
Brianna was so energetic and sweet, we really enjoy going through drive thru just to see her, she makes me smile every time!
Atmosphere: 5
Food: 5
Service: 5
Jovonnda was AMAZING! So kind and thoughtful. Her service was very helpful and she was very attentive. Definitely a blessing to this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadstick, Pepperoni Pizza Breadsticks
Excellent service 👏
Atmosphere: 5
Food: 5
Service: 5
Staff was so nice and we don’t have these where we live anymore so we drove a hour to eat here thanks for making it worth the drive
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fazolis is a fast food italian restaurant. That hits the spot for taste and cost
Atmosphere: 5
Food: 4
Service: 4
Keisha was great!! Very friendly and the food was great.
Atmosphere: 5
Food: 5
Service: 5
The 3.99 special are super!!! Lots of spaghetti in my order plus 2 bread sticks... Enough for 2 full meals for me! Delicious!! The entire staff is great!!
Atmosphere: 4
Food: 5
Service: 5
Thank you to the Crew members Crystal and Keisha for getting my order right!
Atmosphere: 5
Food: 5
Service: 5
Great staff and great food.
Atmosphere: 4
Food: 5
Service: 5
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