Most definitely go there ash for Tasha she makes the best ice coffee lol
Cāssi Miracle
My ex-husband lives locally, so this is something he suggested for our daughters birthday..we got an assorted box of doughnuts for breakfast and I took her back for bobba drinks after lunch and I would like to say THANK YOU Jack's for not only the AMAZING doughnuts they were incredible! But also for your very kind and considerate staff members we dealt with that day. Our daughter very much loved and appreciated both visits that day ❤️ thank you so much!!
Atmosphere: 5
Food: 5
Service: 5
Susie Alters
On my vacation to IN, I went to the New Castle location first and that was a great experience ALL around. I got a specialty hot coffee (m), iced chia latte (m) and a Jack's dozen (dozen donuts and a bag of donut holes)
On my way out of town I stopped at the Richmond location and ordered the exact same items (chia was a small). First of all their supply was so low there wasn't much to choose from and I was charged more for the same order!
Was not happy. I would only recommend the New Castle location.
Atmosphere: 1
Food: 1
Service: 1
Tiffany ridenour
The pink colada drink I think it’s called was great
Jason Burch
Good doughnuts! Would recommend!
Atmosphere: 5
Food: 4
Service: 5
Elisha Snyder
Lady had both her kids there the little one was all over racks where donuts were
Atmosphere: 1
Food: 1
Service: 1
Jess Martin
I love getting ice cream and coffee here.
Atmosphere: 5
Food: 5
Service: 5
T.R. Gooding
Great and fun service. Unfortunately I purchased a Jack's donut flavored lip balm but when I got it home it was already used! I don't usually go to Richmond so I guess this is a lesson learned :-)
Atmosphere: 4
Food: 5
Service: 4
Golden Arms
Dietary restrictions: Advertises to have gluten free donuts and then sends non gluten free donuts. I would rather you not sell gluten free donuts then to trick customers causing them to now suffer the after effects
Atmosphere: 1
Food: 1
Service: 1
genericqueen
One poor girl working by herself & doing it all but she was good. The donuts were delicious
This is the place to go if you want the best doughnuts
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety Pack Donuts
Martha Helderman
I was pleased about Jack's coming to Richmond. I had a sugar free vanilla iced coffee, and a chocolate pretzel donut. I just hope they will allow mobile ordering on the app in Richmond. UPDATE:. April 17, 2023-I was nearby for an appointment, and when I was done, I stopped by for a snack. I received a $5 off birthday coupon, so I ordered their drink of the week on Facebook, the Chocolate Peanut Butter Latte and a white frosted donut. It was delicious! I ended up paying 52 cents! That is a bargain! UPDATE: May 23, 2024-I received another $5 off birthday coupon, so I ordered a Small White Chocolate Peppermint Mocha Latte and a Peanut Butter Donut. This was all delicious and well worth it! I ended up paying 79 cents, which was the best gift!
Atmosphere: 5
Food: 5
Service: 5
truebluegem
The staff was rude and condescending; she even got my order wrong then blamed me for not hearing me correctly. Also, their drink carriers are flimsy and always tip over in my car.
Atmosphere: 2
Food: 1
Service: 1
Nate Mat
I would write about the donuts and how they taste but the 4 times I've went there they were closed. No FB announcement or anything on the window like maybe a note. I won't be trying and wasting my time again but if I see them somewhere I might, MIGHT, try one.
Mike Boyce
Excellent donuts a little pricey. But in this day and age, the way prices are.You get what you pay for quality. And they deliver it.
Most definitely go there ash for Tasha she makes the best ice coffee lol
My ex-husband lives locally, so this is something he suggested for our daughters birthday..we got an assorted box of doughnuts for breakfast and I took her back for bobba drinks after lunch and I would like to say THANK YOU Jack's for not only the AMAZING doughnuts they were incredible! But also for your very kind and considerate staff members we dealt with that day. Our daughter very much loved and appreciated both visits that day ❤️ thank you so much!!
Atmosphere: 5
Food: 5
Service: 5
On my vacation to IN, I went to the New Castle location first and that was a great experience ALL around. I got a specialty hot coffee (m), iced chia latte (m) and a Jack's dozen (dozen donuts and a bag of donut holes)
On my way out of town I stopped at the Richmond location and ordered the exact same items (chia was a small). First of all their supply was so low there wasn't much to choose from and I was charged more for the same order!
Was not happy. I would only recommend the New Castle location.
Atmosphere: 1
Food: 1
Service: 1
The pink colada drink I think it’s called was great
Good doughnuts! Would recommend!
Atmosphere: 5
Food: 4
Service: 5
Lady had both her kids there the little one was all over racks where donuts were
Atmosphere: 1
Food: 1
Service: 1
I love getting ice cream and coffee here.
Atmosphere: 5
Food: 5
Service: 5
Great and fun service. Unfortunately I purchased a Jack's donut flavored lip balm but when I got it home it was already used! I don't usually go to Richmond so I guess this is a lesson learned :-)
Atmosphere: 4
Food: 5
Service: 4
Dietary restrictions: Advertises to have gluten free donuts and then sends non gluten free donuts. I would rather you not sell gluten free donuts then to trick customers causing them to now suffer the after effects
Atmosphere: 1
Food: 1
Service: 1
One poor girl working by herself & doing it all but she was good. The donuts were delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety Pack Donuts
Restaurantji Recommends
This is the place to go if you want the best doughnuts
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety Pack Donuts
I was pleased about Jack's coming to Richmond. I had a sugar free vanilla iced coffee, and a chocolate pretzel donut. I just hope they will allow mobile ordering on the app in Richmond.
UPDATE:. April 17, 2023-I was nearby for an appointment, and when I was done, I stopped by for a snack. I received a $5 off birthday coupon, so I ordered their drink of the week on Facebook, the Chocolate Peanut Butter Latte and a white frosted donut. It was delicious! I ended up paying 52 cents! That is a bargain!
UPDATE: May 23, 2024-I received another $5 off birthday coupon, so I ordered a Small White Chocolate Peppermint Mocha Latte and a Peanut Butter Donut. This was all delicious and well worth it! I ended up paying 79 cents, which was the best gift!
Atmosphere: 5
Food: 5
Service: 5
The staff was rude and condescending; she even got my order wrong then blamed me for not hearing me correctly. Also, their drink carriers are flimsy and always tip over in my car.
Atmosphere: 2
Food: 1
Service: 1
I would write about the donuts and how they taste but the 4 times I've went there they were closed. No FB announcement or anything on the window like maybe a note. I won't be trying and wasting my time again but if I see them somewhere I might, MIGHT, try one.
Excellent donuts a little pricey. But in this day and age, the way prices are.You get what you pay for quality. And they deliver it.
Atmosphere: 5
Food: 5
Service: 5
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