Service is great but i hate the drive thru lay out and parking lot.
Parking: Just a very small parking lot,and drive thru is small for a big truck to fit thru
Atmosphere: 5
Food: 5
Service: 5
Susie Lewis
Has been indicated as “drive through only” since remodeling completed. That is incorrect. It is not drive thru only
Atmosphere: 5
Food: 5
Service: 5
Joshua Owens
Ordered a dragon drink. It's looked off and tasted awful. Asked for a remake and it was the exact same. I've been getting this drink for 5 years and have had close to 1k. These 2 were some of the worst ones I've ever had
Atmosphere: 4
Food: 5
Service: 3
Jollycats Photography
Great service, excellent product. Nice atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Chelsea Schneider
They're lines are pretty quick and they make the best coffees! I personally go for the caramel brulee latte they're really good ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Tianna Wickett
No parking
Sarah Hand
Put in a mobile order and had to wait 30 minutes after it was ready to go through the drive-through to pick it up. It was watered down and not very good
Service: 1
Keegan Elliot Fonte
Drive thru took 45 minutes, cars are wrapped around the building. Went inside to use the bathrooms and they were clean but the hand driers didn't work. Updates: after all that one of our drinks was wrong, I ordered a venti iced mocha, no whip - got a white mocha. Wanted a boxed vanilla milk-they were out, so they made us one but they charged us $4.50 (a SMALL) plus $. 80 for the vanilla flavor. Over $5 for a cup of milk, yikes but it wasn't what the screen said when I confirmed everything at the speaker or I wouldn't have ordered it. I was so surprised I asked for a receipt.
Atmosphere: 5
Service: 1
Corinna Thomas
Great service with a smile! Good coffee. Clean. Thank you.
Atmosphere: 5
Food: 5
Service: 5
ZEPRAT GERNODT (ZEPRATGERNODT)
This was my first time visiting this location, and even though I was not greeted by anyone, when walking in, or the zero acknowledgment when at the order end of the counter... a nice girl with red tinted ponytails took my order and did so with the level of service (real or fake) that made up for the immediate disappointment I experienced.
No big deal, I could tell be the demeanor of the employees that acknowledgment is a case by case judgemental decision. Some of you may know what I mean.
Anyways, the store was neat, clean, and a little tight on seating.
Note: ***Who is convinced that companies are using A.I. to provide responses or an employee from a corporate location is using prepared responses. The more I read or receive canned or machine like responses, the more I'm convinced humans are clearly not involved.
Stopped her on Black Friday. Despite the line, we received friendly service & fabulous Chai Latte!
Atmosphere: 5
Food: 5
Service: 5
Misty Sewell
Barista just seemed miserable. Not nice at all. Nothing in particular, just not a great experience for the price of a marginal cup of coffee.
Atmosphere: 3
Food: 4
Service: 1
Erika Klusman
The volume of people that run through this Starbucks is amazing. I’ve lived in Richmond since this land was still trees and part of Hayes. Keep up the hard work!! I know people complain but they have likely never worked in the service industry.
Atmosphere: 5
Food: 5
Service: 5
Morgan Freeman
I just wanted to take the time to say how amazing the store and employees are. They deal with a lot especially being so busy it seems many don’t understand. I come to this location very often when in the area for work, i came in today, they was very busy, i stood in line and watched the employee get yelled and cursed at over the wait being so long. the employee remained calm and understanding. the employee then waited on me and i felt so bad because the way he was talked to, he had a very nice welcoming smile and was very sweet. i didn’t catch his name, but he had hair pulled back, beard and mustache with glasses. whoever you are keep up the good work! and i applaud you for remaining calm and respectful even after the way you was talked to.
Atmosphere: 5
Food: 5
Service: 5
CRIC HIGHLIGHTS
Worst service what they have offered. Zac is the employee
Service is great but i hate the drive thru lay out and parking lot.
Parking: Just a very small parking lot,and drive thru is small for a big truck to fit thru
Atmosphere: 5
Food: 5
Service: 5
Has been indicated as “drive through only” since remodeling completed. That is incorrect. It is not drive thru only
Atmosphere: 5
Food: 5
Service: 5
Ordered a dragon drink. It's looked off and tasted awful. Asked for a remake and it was the exact same. I've been getting this drink for 5 years and have had close to 1k. These 2 were some of the worst ones I've ever had
Atmosphere: 4
Food: 5
Service: 3
Great service, excellent product. Nice atmosphere.
Atmosphere: 5
Food: 5
Service: 5
They're lines are pretty quick and they make the best coffees! I personally go for the caramel brulee latte they're really good ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
No parking
Put in a mobile order and had to wait 30 minutes after it was ready to go through the drive-through to pick it up. It was watered down and not very good
Service: 1
Drive thru took 45 minutes, cars are wrapped around the building. Went inside to use the bathrooms and they were clean but the hand driers didn't work. Updates: after all that one of our drinks was wrong, I ordered a venti iced mocha, no whip - got a white mocha. Wanted a boxed vanilla milk-they were out, so they made us one but they charged us $4.50 (a SMALL) plus $. 80 for the vanilla flavor. Over $5 for a cup of milk, yikes but it wasn't what the screen said when I confirmed everything at the speaker or I wouldn't have ordered it. I was so surprised I asked for a receipt.
Atmosphere: 5
Service: 1
Great service with a smile! Good coffee. Clean. Thank you.
Atmosphere: 5
Food: 5
Service: 5
This was my first time visiting this location, and even though I was not greeted by anyone, when walking in, or the zero acknowledgment when at the order end of the counter... a nice girl with red tinted ponytails took my order and did so with the level of service (real or fake) that made up for the immediate disappointment I experienced.
No big deal, I could tell be the demeanor of the employees that acknowledgment is a case by case judgemental decision. Some of you may know what I mean.
Anyways, the store was neat, clean, and a little tight on seating.
Note:
***Who is convinced that companies are using A.I. to provide responses or an employee from a corporate location is using prepared responses. The more I read or receive canned or machine like responses, the more I'm convinced humans are clearly not involved.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Stopped her on Black Friday. Despite the line, we received friendly service & fabulous Chai Latte!
Atmosphere: 5
Food: 5
Service: 5
Barista just seemed miserable. Not nice at all. Nothing in particular, just not a great experience for the price of a marginal cup of coffee.
Atmosphere: 3
Food: 4
Service: 1
The volume of people that run through this Starbucks is amazing. I’ve lived in Richmond since this land was still trees and part of Hayes. Keep up the hard work!! I know people complain but they have likely never worked in the service industry.
Atmosphere: 5
Food: 5
Service: 5
I just wanted to take the time to say how amazing the store and employees are. They deal with a lot especially being so busy it seems many don’t understand. I come to this location very often when in the area for work, i came in today, they was very busy, i stood in line and watched the employee get yelled and cursed at over the wait being so long. the employee remained calm and understanding. the employee then waited on me and i felt so bad because the way he was talked to, he had a very nice welcoming smile and was very sweet. i didn’t catch his name, but he had hair pulled back, beard and mustache with glasses. whoever you are keep up the good work! and i applaud you for remaining calm and respectful even after the way you was talked to.
Atmosphere: 5
Food: 5
Service: 5
Worst service what they have offered. Zac is the employee
Service: 1
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