Servers name was Jennifer Hill. I drove back to the store because I asked for extra vegetables on my sandwich and it did not have extra vegetables. I just wanted a sandwich remade correctly. When I got to the window she already had the window open and before I could even say a word she snapped and yelled!!! “That sandwich had extra vegetables on it I made it!!!” That raised my energy because she was disrespectful immediately!!! I told her I don’t care what she says the sandwich is not how I ordered it. I asked for extra and I opened the sandwich and showed her it only had 4 green peppers on it which proves that’s not extra! She said her supervisor would yell at her if she put more than the amount of vegetables she put on the sandwich. I then said I want my sandwich remade why would I come and drive all the way back to the store if it wasn’t what I asked for. She told me to call her supervisor because she doesn’t care. I said okay because the way she yelled at me and snapped was not customer service. A person like this should not be in customer service . This is ridiculous.
Service: 1
Ashley Rose
The two young ladies were working tonight at the National Road location in Richmond, IN were fantastic!! They were pleasant, polite, appeared happy to be working and to enjoy their jobs. Made great food as well. Nowadays this is very rare and it was very nice to see. Thank you ladies!
Atmosphere: 5
Food: 5
Service: 5
CHEVY Tech
Went in today to try ghost pepper bread got told they didn't make any... with it being advertised on their big sign...
Atmosphere: 3
Food: 3
Service: 1
Erica
I just waited TWENTY minutes in their drive through with no one in front of me just to get home and see that they gave me a burnt sandwich… literally black. With such little veggies on it that i had to open it up and see if they put any on at all. The west side subway location is a much safer bet!
Atmosphere: 3
Food: 1
Service: 1
Nichole DiRuzza
Great Subway! Clean and very friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Ryan White
You can’t see how fresh the food is Anymore, I ordered a meatball marinara, got to the end of the counter and there were two other people waiting with their food sitting at the end of the counter and the lady would not come over and ring us up, I waited five minutes before I left and left my food on the counter, Who wants their food to sit there for that long and then eat it after it’s soggy? unacceptable!
Atmosphere: 1
Food: 1
Service: 1
Autumn H
Sign says they're open but they wanted to close early and just ignore and let me sit at the speaker.
Atmosphere: 1
Service: 1
Brian Nunnally
Crew was courteous and professional, serving a number of customers quickly.
Atmosphere: 5
Food: 5
Service: 5
Chandra Falcone
Excellent customer service and our food is always great! This is our favorite Subway location. Always very clean and stocked.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Jackie Walter
Sunway was a great place to stop, rest, eat and just talk. Then get back home .
It's definitely a notch up, then other subways I have scarcely been in in the last few years since it started its down trend.. renovated.. smells and looks clean, good lighting.. standard usual sandwich.. which is better than what I had last time around.. with other subway..
Atmosphere: 4
Food: 4
Service: 4
The Real Reviewer Dreman2345 (Dreman23)
The lady out the window was very friendly and made sure order was correct 👍🏽
Atmosphere: 4
Food: 4
Service: 5
Davin Stephens
employees should watch what they’re saying in front of their customers. They were having a disrespectful and rude conversation about “our generation”.
Servers name was Jennifer Hill. I drove back to the store because I asked for extra vegetables on my sandwich and it did not have extra vegetables. I just wanted a sandwich remade correctly. When I got to the window she already had the window open and before I could even say a word she snapped and yelled!!! “That sandwich had extra vegetables on it I made it!!!” That raised my energy because she was disrespectful immediately!!! I told her I don’t care what she says the sandwich is not how I ordered it. I asked for extra and I opened the sandwich and showed her it only had 4 green peppers on it which proves that’s not extra! She said her supervisor would yell at her if she put more than the amount of vegetables she put on the sandwich. I then said I want my sandwich remade why would I come and drive all the way back to the store if it wasn’t what I asked for. She told me to call her supervisor because she doesn’t care. I said okay because the way she yelled at me and snapped was not customer service. A person like this should not be in customer service . This is ridiculous.
Service: 1
The two young ladies were working tonight at the National Road location in Richmond, IN were fantastic!! They were pleasant, polite, appeared happy to be working and to enjoy their jobs. Made great food as well. Nowadays this is very rare and it was very nice to see. Thank you ladies!
Atmosphere: 5
Food: 5
Service: 5
Went in today to try ghost pepper bread got told they didn't make any... with it being advertised on their big sign...
Atmosphere: 3
Food: 3
Service: 1
I just waited TWENTY minutes in their drive through with no one in front of me just to get home and see that they gave me a burnt sandwich… literally black. With such little veggies on it that i had to open it up and see if they put any on at all. The west side subway location is a much safer bet!
Atmosphere: 3
Food: 1
Service: 1
Great Subway! Clean and very friendly staff!
Atmosphere: 5
Food: 5
Service: 5
You can’t see how fresh the food is Anymore, I ordered a meatball marinara, got to the end of the counter and there were two other people waiting with their food sitting at the end of the counter and the lady would not come over and ring us up, I waited five minutes before I left and left my food on the counter, Who wants their food to sit there for that long and then eat it after it’s soggy? unacceptable!
Atmosphere: 1
Food: 1
Service: 1
Sign says they're open but they wanted to close early and just ignore and let me sit at the speaker.
Atmosphere: 1
Service: 1
Crew was courteous and professional, serving a number of customers quickly.
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service and our food is always great! This is our favorite Subway location. Always very clean and stocked.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Sunway was a great place to stop, rest, eat and just talk. Then get back home .
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It's definitely a notch up, then other subways I have scarcely been in in the last few years since it started its down trend.. renovated.. smells and looks clean, good lighting.. standard usual sandwich.. which is better than what I had last time around.. with other subway..
Atmosphere: 4
Food: 4
Service: 4
The lady out the window was very friendly and made sure order was correct 👍🏽
Atmosphere: 4
Food: 4
Service: 5
employees should watch what they’re saying in front of their customers. They were having a disrespectful and rude conversation about “our generation”.
Atmosphere: 1
Food: 5
Service: 3
Lettuce seam to be brown a lot of subways.
Atmosphere: 5
Food: 4
Service: 5
Did online order, work good to get deal.
Food: 5
Service: 5
Loading...