Manager throws my food in my car after employee misheard my order terrible customer service
Santa T. Feliciano
The food prices have gone up but the portions have gone down. The baked potato is incredibly small and not worth the price.
Atmosphere: 3
Food: 3
Service: 3
sweet p
Foods getting better at this location!
Atmosphere: 5
Food: 4
Service: 5
Marc M
Relatively new Wendy's. This location is nice, clean and been here many times. Food is always perfect or they will make it right.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 6 PC Chicken Nuggets, Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Wendy's Single, Dave's Single Extra Onion and Pickles
ThE KrYpT MaStEr
Absolutely Delish!!! Baked potato was perfect and the Triple burger was ? !! I'm about a hour from home on Lockport IL and none of the Wendy's around me are this good !
Atmosphere: 5
Food: 5
Service: 4
April Thorne
Old dry burgers cheese just slapped on fries old at 9:00 pm drinks were fine. Could take some lessons from the Crown Point location to produce a better product.
Atmosphere: 3
Food: 1
Service: 3
Mary Gutierrez
Order is wrong again. Chili was overloaded with onions ?.No one answers the phone and voice message doesn’t say Wendy’s.The manager was talking bad about customers to an employee. Just another bad experience ??????.Food is expensive and I seriously feel like I just wasted my money here.
Atmosphere: 1
Food: 2
Service: 1
Fonetta Askew
I was given dried out chicken on my salad. It is very visible, I looked at the salad and noticed the chicken had sat out to long. If I saw it the person who made the salad saw it.Next time just tell me you are out of salad. I will understand and order something else or go else where, NOPROBLEM!
Food: 1
Service: 1
Cindy Wilickas
This is the second time we ordered a large chili and the cup is filled to a half of cup was ordered today at 5 p
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Hamburger
Michael English
I ordered a five dollar bigie bag and I got one thing I said no mayo no nothing and they gave me everything I didn’t ask for. I was so bad this is what I’m rating i got no nuggets im takeing my servise to arby’
Ok this place really needs to learn what EXTRA ONIONS and PICKLES mean what is so hard about this request, I know its fast food, but pay attention to the orders and you may have more repeat customers.
Food: 2
Service: 2
Matt L.
Walked in and immediately left. The place smelled like an open sewer. I don't know what else to say, just gross.
John Stemmelin (Axis 360 Media)
Wendy's is my occasional guilty pleasure, and it's all about those Frosties. They strike the perfect balance between creamy and chocolaty. Or sometimes the vanilla or strawberry will get my attention. It's the ideal way to cool down on a hot day or satisfy a sweet tooth. While I don't visit often, I know Wendy's will always deliver on their Frosties, and that keeps me coming back for that delightful treat.
Atmosphere: 5
Food: 5
Service: 5
Rebecca Fuehring
First time dining at the Wendy's in St.John and it was good, clean, food was hot, fresh and the service was great.Parking: Plenty of parkingKid-friendliness: They have kids meals.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy
Angelia Patterson
I used to go to this location frequently because the food was fresh and the service was good but this crew they have now is just lazy and inconsiderate. They had me waiting for my order in the drive thru so I figured I was waiting for fresh food but when I got my order, not only was it wrong, but my fries were cold like they had been sitting for almost an hour, the drinks were watered down and the bun on my burger was so hard if you knocked on it, it sounded like you were knocking on wood. I immediately drove back through the drive thru, it hadn’t even been 3 minutes that I had been gone, they asked me to produce a receipt which they didn’t give me, then when I gave them back their food they had the audacity to still try to charge me for those watered down drinks. I gave them back everything and I asked for a full refund, which it took 3 people to try to figure out. I gave them my debit card to put the funds back on immediately and I still haven’t gotten my money back yet (it’s been a couple days). I’ve been calling the restaurant to speak to the GM and they don’t answer the phone. If I could give zero stars I would.
Manager throws my food in my car after employee misheard my order terrible customer service
The food prices have gone up but the portions have gone down. The baked potato is incredibly small and not worth the price.
Atmosphere: 3
Food: 3
Service: 3
Foods getting better at this location!
Atmosphere: 5
Food: 4
Service: 5
Relatively new Wendy's. This location is nice, clean and been here many times. Food is always perfect or they will make it right.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 6 PC Chicken Nuggets, Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Wendy's Single, Dave's Single Extra Onion and Pickles
Absolutely Delish!!! Baked potato was perfect and the Triple burger was ? !! I'm about a hour from home on Lockport IL and none of the Wendy's around me are this good !
Atmosphere: 5
Food: 5
Service: 4
Old dry burgers cheese just slapped on fries old at 9:00 pm drinks were fine. Could take some lessons from the Crown Point location to produce a better product.
Atmosphere: 3
Food: 1
Service: 3
Order is wrong again. Chili was overloaded with onions ?.No one answers the phone and voice message doesn’t say Wendy’s.The manager was talking bad about customers to an employee. Just another bad experience ??????.Food is expensive and I seriously feel like I just wasted my money here.
Atmosphere: 1
Food: 2
Service: 1
I was given dried out chicken on my salad. It is very visible, I looked at the salad and noticed the chicken had sat out to long. If I saw it the person who made the salad saw it.Next time just tell me you are out of salad. I will understand and order something else or go else where, NOPROBLEM!
Food: 1
Service: 1
This is the second time we ordered a large chili and the cup is filled to a half of cup was ordered today at 5 p
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Hamburger
I ordered a five dollar bigie bag and I got one thing I said no mayo no nothing and they gave me everything I didn’t ask for. I was so bad this is what I’m rating i got no nuggets im takeing my servise to arby’
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Ok this place really needs to learn what EXTRA ONIONS and PICKLES mean what is so hard about this request, I know its fast food, but pay attention to the orders and you may have more repeat customers.
Food: 2
Service: 2
Walked in and immediately left. The place smelled like an open sewer. I don't know what else to say, just gross.
Wendy's is my occasional guilty pleasure, and it's all about those Frosties. They strike the perfect balance between creamy and chocolaty. Or sometimes the vanilla or strawberry will get my attention. It's the ideal way to cool down on a hot day or satisfy a sweet tooth. While I don't visit often, I know Wendy's will always deliver on their Frosties, and that keeps me coming back for that delightful treat.
Atmosphere: 5
Food: 5
Service: 5
First time dining at the Wendy's in St.John and it was good, clean, food was hot, fresh and the service was great.Parking: Plenty of parkingKid-friendliness: They have kids meals.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy
I used to go to this location frequently because the food was fresh and the service was good but this crew they have now is just lazy and inconsiderate. They had me waiting for my order in the drive thru so I figured I was waiting for fresh food but when I got my order, not only was it wrong, but my fries were cold like they had been sitting for almost an hour, the drinks were watered down and the bun on my burger was so hard if you knocked on it, it sounded like you were knocking on wood. I immediately drove back through the drive thru, it hadn’t even been 3 minutes that I had been gone, they asked me to produce a receipt which they didn’t give me, then when I gave them back their food they had the audacity to still try to charge me for those watered down drinks. I gave them back everything and I asked for a full refund, which it took 3 people to try to figure out. I gave them my debit card to put the funds back on immediately and I still haven’t gotten my money back yet (it’s been a couple days). I’ve been calling the restaurant to speak to the GM and they don’t answer the phone. If I could give zero stars I would.
Atmosphere: 1
Food: 1
Service: 1