Instead of alienating black customers, figure out how to make fries that don’t taste like boiled notebook paper
amy Garcia
The general manager is very rude and unprofessional I do not recommend anybody to go through the drive-thru definitely if she is the one very unprofessional she was trying to hand me my food I said one second cuz I was finishing up a phone number text message so I went into the store and requested a refund on my food she sent a lower manager out to speak with me and when I requested to speak with the GM was informed she was the GM she wasted her energy to open the window as I was pulling off to say something else to me
Atmosphere: 1
Food: 1
Service: 1
Jessica Davidson
I love steak & shake. So sad they don’t have any in Iowa!!!
Michael Middleton
Good food. Service poor or lack there of...
Atmosphere: 3
Food: 4
Service: 2
Beth Webb
Drive through gave me what I ordered!
Atmosphere: 5
Food: 5
Service: 5
Emily Merry
We were missing our chicken tenders in our order. Everything else was right besides that. It even said chicken fingers on both receipts and bag receipt.
Cody Marshall
Management refuses to acknowledge customers after asking for basic needs such as a tray to carry large orders or drinks and shakes and get rude when you call them out on not providing typical things. No wonder the floor is dirty and is in need of repairs. Must not make enough money treating customers like crap. Won't be back.
Atmosphere: 1
Food: 2
Service: 1
813rmorgan3
Using the same spatula to constantly flip the raw meat, to pick up the raw meat, and then using the same spatula and fork to put the new meat that's cooked on the sandwich with the cheese and then starts making your sandwich. I walked out, not gonna even get my blood pressure raised with these kids that already know what they're supposed to be doing. They need a visit from the health department and they need to refund my money. 8:50 p.m Tuesday night last name Morgan on my card.
James Giles
Love the food..hat3 the way they do things now..miss the old days
Never order delivery here. If you have a problem with the order the app tells you to contact the store. The store will say it isn't their problem.
Atmosphere: 1
Food: 3
Service: 1
James Fulmer
Went through the drive-thru to get some food The guy taking all order was noticeably disgruntled and huffed at us and then when we went to pay complained that what we had was too big and proceeded to call my significant other honey instead of ma'am or anything of respect
Atmosphere: 1
Food: 1
Service: 1
Emily Grounds
Mario made our visit unforgettable with his friendly conversation and kind demeanor. He was incredibly helpful and hospitable during our spontaneous stop in on our way to Louisville.
Atmosphere: 5
Food: 5
Service: 5
De Reed
I didn't know they got rid of all the waitresses. Strange. Hambuger tasted ok. But I was sick next day. Fries had too much salt.
Atmosphere: 3
Food: 3
Service: 1
victoria bowers
Took forever to get through the drive through, got chilli and the lid.was stick to the cup,I got large and it wasn’t filled up, got an order receipt with no pricing for a burger”double”and a large coke $13.13 if you go inside they have minimal help and you use a kiosk, no one wants to help you, I have been here before! I give them a d+!
Instead of alienating black customers, figure out how to make fries that don’t taste like boiled notebook paper
The general manager is very rude and unprofessional I do not recommend anybody to go through the drive-thru definitely if she is the one very unprofessional she was trying to hand me my food I said one second cuz I was finishing up a phone number text message so I went into the store and requested a refund on my food she sent a lower manager out to speak with me and when I requested to speak with the GM was informed she was the GM she wasted her energy to open the window as I was pulling off to say something else to me
Atmosphere: 1
Food: 1
Service: 1
I love steak & shake. So sad they don’t have any in Iowa!!!
Good food. Service poor or lack there of...
Atmosphere: 3
Food: 4
Service: 2
Drive through gave me what I ordered!
Atmosphere: 5
Food: 5
Service: 5
We were missing our chicken tenders in our order. Everything else was right besides that. It even said chicken fingers on both receipts and bag receipt.
Management refuses to acknowledge customers after asking for basic needs such as a tray to carry large orders or drinks and shakes and get rude when you call them out on not providing typical things. No wonder the floor is dirty and is in need of repairs. Must not make enough money treating customers like crap. Won't be back.
Atmosphere: 1
Food: 2
Service: 1
Using the same spatula to constantly flip the raw meat, to pick up the raw meat, and then using the same spatula and fork to put the new meat that's cooked on the sandwich with the cheese and then starts making your sandwich. I walked out, not gonna even get my blood pressure raised with these kids that already know what they're supposed to be doing. They need a visit from the health department and they need to refund my money. 8:50 p.m Tuesday night last name Morgan on my card.
Love the food..hat3 the way they do things now..miss the old days
Atmosphere: 3
Food: 4
Service: 3
Great for half-price shakes
Restaurantji Recommends
Never order delivery here. If you have a problem with the order the app tells you to contact the store. The store will say it isn't their problem.
Atmosphere: 1
Food: 3
Service: 1
Went through the drive-thru to get some food The guy taking all order was noticeably disgruntled and huffed at us and then when we went to pay complained that what we had was too big and proceeded to call my significant other honey instead of ma'am or anything of respect
Atmosphere: 1
Food: 1
Service: 1
Mario made our visit unforgettable with his friendly conversation and kind demeanor. He was incredibly helpful and hospitable during our spontaneous stop in on our way to Louisville.
Atmosphere: 5
Food: 5
Service: 5
I didn't know they got rid of all the waitresses. Strange. Hambuger tasted ok. But I was sick next day. Fries had too much salt.
Atmosphere: 3
Food: 3
Service: 1
Took forever to get through the drive through, got chilli and the lid.was stick to the cup,I got large and it wasn’t filled up, got an order receipt with no pricing for a burger”double”and a large coke $13.13 if you go inside they have minimal help and you use a kiosk, no one wants to help you, I have been here before! I give them a d+!
Food: 3
Service: 2
Recommended dishes: Chili with Cheese, Hamburger
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