Service is always great and the food is ??? keep it up
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Royal Feast Pizza
Aeriel Kable
**Restaurant Review: Disappointing Experience with Customer Service**
I visited Syracuse pizza King today, after placing a phone order with a promised 45-minute wait time. Unfortunately, upon my arrival after that duration, I discovered that my food was not only missing but had been mistakenly given to someone else.
All I received in response was a simple “I’m sorry” and the offer to remake my order while I waited, which was less than satisfactory. As a parent with two kids in the car, waiting for food we had hoped to enjoy, it only added to the frustration.
A little acknowledgment of the inconvenience—perhaps a discount, complimentary beverage, or anything to make up for the mishap—would have greatly improved the experience. As it stood, waiting for food that ought to have been ready left us feeling disappointed and undervalued as customers.
I hope management can address these customer service lapses to better handle such situations in the future.
Atmosphere: 3
Food: 4
Service: 2
Susan Turner
We ordered two large to go - asked for one large sausage & received one large pepperoni Also large supreme with no mushrooms and received one large loaded with mushrooms Person taking order on the phone had no personality and acted like it was a bother to be taking our order. Very disappointed as we usually are pleased with Pizza King.
Food: 2
Service: 2
Rich Conrad
Cold pizza carryout
Atmosphere: 4
Food: 1
Service: 2
Tammy Hutchinson
The pizza was the worst we have ever had. Hardly any cheese or toppings. Thinest crust. We stopped ordering from here after many awful times, but thought we would give it another try. Never again. A Jacks frozen pizza was better. $64 for 2 pizzas that tasted like cardboard. We will not order again
Troy Carson
Best pizza in Indiana.
Atmosphere: 4
Food: 5
Service: 4
Jill Garris
Best pizza in the tri-county area!
Atmosphere: 3
Food: 5
Service: 5
Jade Dunlap
all very good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni and Sausage Pizza
Jo Hell
I was served really quickly and the wait time for my food was non existent. Best pizza place I've gone to by far.
Always happy with this Pizza King. It is nice to see young people working and having fun. I have been ordering here for years. It is the best pizza in Syracuse.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Royal Feast Pizza
Chris Tian
Pizzas came out on time, great service, very friendly place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni and Sausage Pizza
Lee Devoss
Every person that I have met has been helpful and kind. I get delivery and the delivery people are always pleasant & helpful.
makenna halsey
We went to have a late mother’s day dinner at about ten till eight. Our server only came to our table to bring us our food not to check up on us at all, we even had to notify them that we were ready to get the check. About 15 minutes of dining in one of the employees boyfriend came in with his friends and began obnoxiously yelling and talking with the employees. The boyfriend then proceeded to pull out a lighter and catch something on fire behind the counter. The employees just laughed and continued talking loudly for the next 35 minutes. When they left one of the friends stayed behind and kept almost wandering into the kitchen to talk to a different employee who I’m assuming was his girlfriend also.
Delish. Alexis was a great server!
Atmosphere: 5
Food: 5
Service: 5
Service is always great and the food is ??? keep it up
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Royal Feast Pizza
**Restaurant Review: Disappointing Experience with Customer Service**
I visited Syracuse pizza King today, after placing a phone order with a promised 45-minute wait time. Unfortunately, upon my arrival after that duration, I discovered that my food was not only missing but had been mistakenly given to someone else.
All I received in response was a simple “I’m sorry” and the offer to remake my order while I waited, which was less than satisfactory. As a parent with two kids in the car, waiting for food we had hoped to enjoy, it only added to the frustration.
A little acknowledgment of the inconvenience—perhaps a discount, complimentary beverage, or anything to make up for the mishap—would have greatly improved the experience. As it stood, waiting for food that ought to have been ready left us feeling disappointed and undervalued as customers.
I hope management can address these customer service lapses to better handle such situations in the future.
Atmosphere: 3
Food: 4
Service: 2
We ordered two large to go - asked for one large sausage & received one large pepperoni
Also large supreme with no mushrooms and received one large loaded with mushrooms
Person taking order on the phone had no personality and acted like it was a bother to be taking our order. Very disappointed as we usually are pleased with Pizza King.
Food: 2
Service: 2
Cold pizza carryout
Atmosphere: 4
Food: 1
Service: 2
The pizza was the worst we have ever had. Hardly any cheese or toppings. Thinest crust. We stopped ordering from here after many awful times, but thought we would give it another try. Never again. A Jacks frozen pizza was better. $64 for 2 pizzas that tasted like cardboard. We will not order again
Best pizza in Indiana.
Atmosphere: 4
Food: 5
Service: 4
Best pizza in the tri-county area!
Atmosphere: 3
Food: 5
Service: 5
all very good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni and Sausage Pizza
I was served really quickly and the wait time for my food was non existent. Best pizza place I've gone to by far.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always happy with this Pizza King. It is nice to see young people working and having fun. I have been ordering here for years. It is the best pizza in Syracuse.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Royal Feast Pizza
Pizzas came out on time, great service, very friendly place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni and Sausage Pizza
Every person that I have met has been helpful and kind. I get delivery and the delivery people are always pleasant & helpful.
We went to have a late mother’s day dinner at about ten till eight. Our server only came to our table to bring us our food not to check up on us at all, we even had to notify them that we were ready to get the check. About 15 minutes of dining in one of the employees boyfriend came in with his friends and began obnoxiously yelling and talking with the employees. The boyfriend then proceeded to pull out a lighter and catch something on fire behind the counter. The employees just laughed and continued talking loudly for the next 35 minutes. When they left one of the friends stayed behind and kept almost wandering into the kitchen to talk to a different employee who I’m assuming was his girlfriend also.
Food: 2
Service: 1
Royal Feast pizza keeps bringing me back.
Atmosphere: 3
Food: 5
Service: 4
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