They had my order ready to go. It was exactly what I ordered and They were very professional. BEWARE Drive thru pavement is busted up. Giant hole where you need to pull up to(the window).
Food: 5
Service: 5
Carl Wassberg
I placed a paid order through the Dunkin’ app specifically because it showed all items as in stock. When I arrived, I was told multiple items were unavailable. That alone is frustrating—but what followed was unacceptable.
The staff informed me they could not issue a refund, despite the fact that the store failed to fulfill a prepaid order. Instead, I was told I would need to call corporate customer service and handle the refund myself. To make matters worse, the interaction was dismissive and rude, as if their inventory failure and broken app integration were somehow my fault.
Let me be very clear: • The app took my money • The store could not fulfill the order • The store refused to fix the problem • The burden was shifted entirely onto the customer
That is not customer service—it is operational negligence paired with indifference.
If this location cannot manage inventory accuracy, honor mobile orders, or empower employees to resolve basic issues like refunds, then customers should be warned before trusting the app or their time. I will not be returning, and I strongly recommend others think twice before placing a mobile order here unless they enjoy paying for items they never receive and being treated like an inconvenience for expecting basic accountability.
Atmosphere: 1
Food: 1
Service: 1
Tricia Larimer
Love this place!
Atmosphere: 5
Food: 5
Service: 5
Kim Mays
Absolutely rude and disrespectful! Tosses food out at the window it is cold and undercooked and when asked to correct it they are rude and talk to you like trash. LAFAYETTE AND FORT HARRISON
Stephen Mitchell
Owner rude on veterans day, when i asked what donuts you could receive for veterans day he just waved his hand toward display. Acted as if it was inconvenience to get donuts, I bought donuts also. No word of thx for veteran or for buying donuts. Never again will I go there
Chuck Corpening
Great hot fresh coffee and donuts
Atmosphere: 5
Food: 5
Service: 5
Susan
I ordered half a dozen jelly filled donuts at the drive through. My order was taken promptly and came to $8 and change. I arrived home 10 minutes later and to my dismay the donuts were stale, hard, dry and somewhat misshapen from obviously being old donuts! Even after a few seconds in the microwave they remained hard and dry. What a let down. I won't be buying anything from Dunkin Donuts again!
Tiffany Hopkins
I love Dunkin. The service is always quick and my coffee is always correct and amazing. The ONLY reason the 4 stars for atmosphere was the girl working that day j went was rude as hell.
Parking: Parking is free and easily accessible just not alot of it
espresso machine is always down and the workers are rude. genuinely every time i’ve come to the location i can’t get a coffee because the machine is down…you would think this would only be a one time thing considering it’s a coffee place??
Atmosphere: 1
Food: 1
Service: 1
Aubree Heaton
every time i come to this location its a 50/50 chance the espresso machine is down, this has happened to me at least 5 times where i go there and i cant even get a latte and the workers don’t say sorry or anything and ive never had this problem at other locations.
Jerry Dusenberry
Terrible coffee. Hot water and a little flavor. And it took almost 10 minutes for that. Would not recommend.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Dunkin' Refreshers
Jaylin Tompkins
The Lady in the drive through rude and burnt my food and wouldn’t even remake it right she just burnt it more. they don’t wear any gloves when preparing food.
Atmosphere: 1
Food: 1
Service: 1
Bob Dawg
Love getting my doughnuts here such a great selection and so fresh everytime
Everything was good!
Atmosphere: 5
Food: 5
Service: 5
Iced tea was good.
Atmosphere: 3
Food: 4
Service: 4
They had my order ready to go. It was exactly what I ordered and They were very professional. BEWARE Drive thru pavement is busted up. Giant hole where you need to pull up to(the window).
Food: 5
Service: 5
I placed a paid order through the Dunkin’ app specifically because it showed all items as in stock. When I arrived, I was told multiple items were unavailable. That alone is frustrating—but what followed was unacceptable.
The staff informed me they could not issue a refund, despite the fact that the store failed to fulfill a prepaid order. Instead, I was told I would need to call corporate customer service and handle the refund myself. To make matters worse, the interaction was dismissive and rude, as if their inventory failure and broken app integration were somehow my fault.
Let me be very clear:
• The app took my money
• The store could not fulfill the order
• The store refused to fix the problem
• The burden was shifted entirely onto the customer
That is not customer service—it is operational negligence paired with indifference.
If this location cannot manage inventory accuracy, honor mobile orders, or empower employees to resolve basic issues like refunds, then customers should be warned before trusting the app or their time. I will not be returning, and I strongly recommend others think twice before placing a mobile order here unless they enjoy paying for items they never receive and being treated like an inconvenience for expecting basic accountability.
Atmosphere: 1
Food: 1
Service: 1
Love this place!
Atmosphere: 5
Food: 5
Service: 5
Absolutely rude and disrespectful! Tosses food out at the window it is cold and undercooked and when asked to correct it they are rude and talk to you like trash. LAFAYETTE AND FORT HARRISON
Owner rude on veterans day, when i asked what donuts you could receive for veterans day he just waved his hand toward display. Acted as if it was inconvenience to get donuts, I bought donuts also. No word of thx for veteran or for buying donuts. Never again will I go there
Great hot fresh coffee and donuts
Atmosphere: 5
Food: 5
Service: 5
I ordered half a dozen jelly filled donuts at the drive through. My order was taken promptly and came to $8 and change. I arrived home 10 minutes later and to my dismay the donuts were stale, hard, dry and somewhat misshapen from obviously being old donuts! Even after a few seconds in the microwave they remained hard and dry. What a let down. I won't be buying anything from Dunkin Donuts again!
I love Dunkin. The service is always quick and my coffee is always correct and amazing. The ONLY reason the 4 stars for atmosphere was the girl working that day j went was rude as hell.
Parking: Parking is free and easily accessible just not alot of it
Wheelchair accessibility: It’s wheelchair accessible
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese Spread, Doughnut, Croissant, Dunkin' Energy, Bagel
Restaurantji Recommends
espresso machine is always down and the workers are rude. genuinely every time i’ve come to the location i can’t get a coffee because the machine is down…you would think this would only be a one time thing considering it’s a coffee place??
Atmosphere: 1
Food: 1
Service: 1
every time i come to this location its a 50/50 chance the espresso machine is down, this has happened to me at least 5 times where i go there and i cant even get a latte and the workers don’t say sorry or anything and ive never had this problem at other locations.
Terrible coffee. Hot water and a little flavor. And it took almost 10 minutes for that. Would not recommend.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Dunkin' Refreshers
The Lady in the drive through rude and burnt my food and wouldn’t even remake it right she just burnt it more. they don’t wear any gloves when preparing food.
Atmosphere: 1
Food: 1
Service: 1
Love getting my doughnuts here such a great selection and so fresh everytime
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Doughnut
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