Drive thru never moved. Finally went elsewhere. Is this common?
Service: 1
jeffrey minnis
Associate refused to take my order, I refuse to have to stand in front of the kiosk. I went across the street to ponderosa and will not return to KFC.
Service: 1
Skibidi Toilet
A rad roach showed up in my food
Atmosphere: 1
Food: 5
Service: 5
Outta Mamind
Food was disgusting and soggy and fries were undercooked
Food: 1
Service: 1
Doretta Sherman
Chicken pieces was really small order 10 piece bet you could fit all ten pieces in my two hands
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Gravy
Butch Krohn (Supermale)
If awesome was a food then this place nailed it !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoky BBQ Meal, Cole Slaw, Chicken Sandwich, Fried Chicken, Pot Pie, French Fries, Gravy
Shawn Crook
It always clean the kids are nice. KFC can't go wrong when your hungry
Robert Banks
Fast service and excellent food. Really enjoyed the KFC.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, Fried Chicken
Terry Okrzesik
I'm telling you what you can never go wrong with a bucket of chicken from KFC if Colonel Sanders was still alive he be very happy I just wish that they would send us some coupons because we're on social security in 52 for a bucket of chicken and that I like when that coupon comes and we only-begotten pay around 34 but we love it
Atmosphere: 5
Food: 5
Service: 5
Pat Bradley
Good service and food was tasty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, French Fries
The tortias were stell. The food was a sloppy mess
Atmosphere: 1
Food: 1
Service: 1
Serge
Unsatisfactory Experience at KFC Due to Missing Item and Poor Customer Service
I am usually a fan of KFC’s quick service and tasty food, but my recent experience was deeply disappointing. I placed an online order for a 18:15PM pick up, it was 8 minutes late which I overlook until I arrived home with my order, I noticed that the fries were missing. Understanding that mistakes can happen, I called the store to have this rectified. Unfortunately, I was greeted by an employee named Amber, whose tone was not only rude but also condescending. She stated she was “extremely busy” and made it clear that she had no intention of helping me resolve the issue of the missing fries.
While i attempted to keep the conversation courteous to explain my issue, Amber's unprofessionalism prevailed, and i decided match her level of "customer service", Amber chose to hang up on me. This left me frustrated and without the food I had paid for. Upon calling back, another employee, Regina, answered the phone. Unlike Amber, Regina was helpful, providing me with the name of thr employee that originally answered the phone (Amber) and Angel, store manager and how to report the issue through the KFC app. She even apologized for excusing herself to attend to another customer’s order before continuing our conversation.
It’s clear that Amber’s approach to customer service is hostile and unprofessional. Her inability to provide any resolution, coupled with her decision to hang up on a customer, reflects poorly on KFC’s customer service standards. The experience with Amber suggests that there is a serious need for reevaluation of training and customer service protocols at this KFC location along with their interviewing process.
7/5/24 called at 18:44 Order number: 155587464
Edit: 7/6 spoke with Angel, the manager, confirmed an Amber does not work at that location so Regina provided a false name of the rude employee that originally answered the phone. Futher follow-up will continue with KFC corporate so no one else has to experience the level of rudeness I experienced.
Food: 3
Service: 1
bobby matthewson
Good good but service usually sucks. This one is better than the one on 6th St. But none of them can ever seem to get your order right.
Atmosphere: 4
Food: 5
Service: 2
holly breeden
Food was fresh ...staff was nice ...would definitely go back
Atmosphere: 4
Food: 4
Service: 4
rick hagen
Worst part of this location is the inability to exit drive thru once in it. If they are taking awhile then you will be late for you can't escape.
Drive thru never moved. Finally went elsewhere. Is this common?
Service: 1
Associate refused to take my order, I refuse to have to stand in front of the kiosk. I went across the street to ponderosa and will not return to KFC.
Service: 1
A rad roach showed up in my food
Atmosphere: 1
Food: 5
Service: 5
Food was disgusting and soggy and fries were undercooked
Food: 1
Service: 1
Chicken pieces was really small order 10 piece bet you could fit all ten pieces in my two hands
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Gravy
If awesome was a food then this place nailed it !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoky BBQ Meal, Cole Slaw, Chicken Sandwich, Fried Chicken, Pot Pie, French Fries, Gravy
It always clean the kids are nice. KFC can't go wrong when your hungry
Fast service and excellent food. Really enjoyed the KFC.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, Fried Chicken
I'm telling you what you can never go wrong with a bucket of chicken from KFC if Colonel Sanders was still alive he be very happy I just wish that they would send us some coupons because we're on social security in 52 for a bucket of chicken and that I like when that coupon comes and we only-begotten pay around 34 but we love it
Atmosphere: 5
Food: 5
Service: 5
Good service and food was tasty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, French Fries
Restaurantji Recommends
The tortias were stell. The food was a sloppy mess
Atmosphere: 1
Food: 1
Service: 1
Unsatisfactory Experience at KFC Due to Missing Item and Poor Customer Service
I am usually a fan of KFC’s quick service and tasty food, but my recent experience was deeply disappointing. I placed an online order for a 18:15PM pick up, it was 8 minutes late which I overlook until I arrived home with my order, I noticed that the fries were missing. Understanding that mistakes can happen, I called the store to have this rectified. Unfortunately, I was greeted by an employee named Amber, whose tone was not only rude but also condescending. She stated she was “extremely busy” and made it clear that she had no intention of helping me resolve the issue of the missing fries.
While i attempted to keep the conversation courteous to explain my issue, Amber's unprofessionalism prevailed, and i decided match her level of "customer service", Amber chose to hang up on me. This left me frustrated and without the food I had paid for. Upon calling back, another employee, Regina, answered the phone. Unlike Amber, Regina was helpful, providing me with the name of thr employee that originally answered the phone (Amber) and Angel, store manager and how to report the issue through the KFC app. She even apologized for excusing herself to attend to another customer’s order before continuing our conversation.
It’s clear that Amber’s approach to customer service is hostile and unprofessional. Her inability to provide any resolution, coupled with her decision to hang up on a customer, reflects poorly on KFC’s customer service standards. The experience with Amber suggests that there is a serious need for reevaluation of training and customer service protocols at this KFC location along with their interviewing process.
7/5/24 called at 18:44
Order number: 155587464
Edit: 7/6 spoke with Angel, the manager, confirmed an Amber does not work at that location so Regina provided a false name of the rude employee that originally answered the phone. Futher follow-up will continue with KFC corporate so no one else has to experience the level of rudeness I experienced.
Food: 3
Service: 1
Good good but service usually sucks. This one is better than the one on 6th St. But none of them can ever seem to get your order right.
Atmosphere: 4
Food: 5
Service: 2
Food was fresh ...staff was nice ...would definitely go back
Atmosphere: 4
Food: 4
Service: 4
Worst part of this location is the inability to exit drive thru once in it. If they are taking awhile then you will be late for you can't escape.
Atmosphere: 3
Food: 3
Service: 3
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