I tried to go there today and walked up to the door at 2:07. As we were walking up a lady walked over and locked the door and walked back in. We stood at the door and she looked at us and then opened the door claiming they closed at 2:30. Everywhere their hours are posted says 3pm. I have been in past 2:30 so I know that isn’t true. She had an attitude while walking us to the table and we sat down then got up and left because of how uncomfortable we felt. Unfortunately this isn’t our first experience with her being extremely rude to us. She also seems to be the only waitress there which is unfortunate because of her terrible customer service and horrible attitude. She acts inconvenienced to do her job and you as a paying customer are a hassle to her. I love the food and how close it is but she isn’t worth it. She is extremely unprofessional and unpleasant. Go at your own risk of dealing with someone who hates their job.
Mike Johnston
We were excited to try this restaurant, and boy were we disappointed. The service from our waitress was terrible. She was more worried about what was going on in the restaurant then taking care of us. My wife had no drink for 20 mins, i had to go up to counter and get one. The food? Cold and comes from freezer, not made fresh. Potatoes were old, sausage was dehydrated and cold, toast you couldn't cut with a knife and black, just very cold and terrible. No pride in their food or service. Managers responded, we bring the food right out when it's put up on server. We'll how can you have hamburger, pancakes, and eggs come out same time? Get a warmer for food. Seven people for breakfast and not one plate except pancakes and wrap were hot. Manager did offer to make food over, but would not trust them to not spit in food. Gave us 10% discount off of 115 dollar bill. Still came to $108. If this is how you care about food you serve and the customers, you will lose the potential of business. Very uninspiring and very disappointed. You are in a business where it's essential to produce good food for a good price with quality service. You failed on both. We all had stomach aches and diarrhea an hour later. We will make a complaint to the health department.
Atmosphere: 1
Food: 1
Service: 1
Angela
All of the food was very cold, and we didn’t even get all of what we ordered. The toast was so burnt it was hard as a rock, the waitress was absolutely rude, and never apologized about her attitude when we said something about it. Do not recommend 👎🏽
Atmosphere: 1
Food: 1
Service: 1
Tena McClanahan
We had not eaten here in about 8 years. It used to be a different name. The menu was generous and offered a nice assortment of dishes. I opted for the 2x2x2 which was 2 pancakes, 2 eggs, and 2 sausage links or bacon. The pancakes were delicious and my over medium eggs were cooked perfectly with a nice runny yolk but cooked whites. The bacon was great too. The place was immaculate! The restrooms super clean which I always thinks equates well to what the kitchen must be like. Great price! We will be back!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Pancake, Biscuits and Gravy, Hash Browns
Norma Kentner
Loved everything about JJs. Great food, service, exceptionally clean. Look at the teapot collection near the ceiling!
Atmosphere: 5
Food: 5
Service: 5
Maddie D
This was our first time coming here and we wont be back. The food was ok. I had an omelete with toast and hashbrowns, they were good. My boyfriend had a breakfast burrito, it was very dry and not very good which is disappointing since that's his favorite. Our server was on her phone the whole time, didn't check on us after she brought out our food until we were finished. We sat with empty drinks for our whole meal.
Atmosphere: 3
Food: 3
Service: 1
Donald Huenniger
Very good for breakfast, fast service food good!!!!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hash Browns
Alan “TxDragin” Pardue
It was a good breakfast. Gold star on knowing what an over easy egg truly was.
Atmosphere: 4
Food: 4
Service: 4
Rustic Roots Publishing Company
At a loss for words right now after being told to leave the establishment because my husband and I wished to express our experience after multiple issues.
Our Coffee was water (may have been the end of a pot or not made correctly) so we asked for a fresh cup which was much better. We ordered the Big Boy breakfast and Tranditional breakfast and one meal came out significantly sooner than the other (both meals the same type of dish just more food). I patiently waited for my husband to get his food before starting (5mins after receiving mine) and when taking a bite of my sausage link it was completely undercooked to a degree in which I've never experienced (like a mush gooey middle). I took my finger on the other sausage link and pushed down and could smash the link with my finger as well (see photo). I decided to pass on the sausage link and warm it up when I got home to finish the cooking process/firm it up and moved on to my over medium eggs. Now mind you, I am an experienced cook myself and make breakfast food for my guests weekly as well as have worked in several breakfast establishments throughout my life. My over medium eggs were cooked “over easy” with white and clear stringy substance instead of over-medium as ordered. I decided at this point I would finish cooking these as well at home until moving onto my hash browns that I ordered (to be extra crispy) and receiving just the opposite. My husband asked to speak to the manager to discuss these findings because we chose to give our business to this establishment and food is expensive and especially if it is not made correctly. My husband never cursed or became loud but voiced our frustrations just to be told by the female owner that we needed to leave and could not have to go boxes because “we didn't deserve them if we didn't like the food”. We stated several times we wanted our breakfast and wanted to pay for it, we just wanted it cooked and prepared the way we ordered it but we rudely walked away from by the owner after being told countless times to just leave. At this point, we were then chastised by another waitress who intervened and would not allow us to speak, cutting us off just to make excuses for the owners handling of the situation and that the owner gets her feelings hurt and we hurt her feelings (causing her to respond the way she did).
I am mind blown right now. I have been in the service industry and restaurants for over 20 years (serving, management, customer service, etc.) and I am appauled at this entire situation. Never in my life have I ever experienced or witnessed such awful treatment as a customer’s standpoint for asking for things to be prepared/cooked right? We never asked for our bill to be compensated or thrown out or anything for free? We asked for coffee to be coffee and not water, for my eggs to be cooked to the temperature that I was asked I wanted them to be, for my hash browns to be crispy and not mush, and for my sausage to have the consistency of sausage and not cooked oatmeal?
What an experience. The waitress even stated the rent amount they have to pay each month ($18,000) and that the owner can't afford to throw away food with how expensive it is. So I guess that makes it the customer’s problem and we have to eat wrong and undercooked food and take what we get just to keep the management/owners/servers happy and their feelings not hurt. How absolutely ridiculous this all was.
Word of advice- Here in America, we own up to our wrong doings and treat our customers with respect and dignity in the restaurant industry and do not shame our customers for sharing any experience.
Atmosphere: 1
Food: 1
Service: 1
Gary Chamberlain II
I wouldn’t give 1 star for this establishment. First time dining in and my wife and I were seated at the counter. Ordered coffee and Big breakfast platters each. The coffee tasted like water. We asked for fresh coffee and received it. My wife’s food is brought out and my food wasn’t brought out until 5 minutes later. We asked for the hashbrowns to be extra crispy and they weren’t. The eggs were supposed to be over medium. The whites were runny and still clear and lastly, the sausage was literally mush. By this point, I had lost my appetite. We asked for our food to be corrected and we were asked to leave and made to feel as if we were in the wrong for simply wanting our food cooked correctly. They even refused to give us “to go” boxes. I still offered to pay, but I feel as if they were embarrassed by our experience while seated at the counter in front of other guests. Sadly, we have video and pictures to prove that the other guests were disgusted by how they handed the situation and treated us the customer. All I can say is that I WILL NEVER return here. ZERO customer service skills, etc.. a waitress even had to come up and explain the managers behavior stating she isn’t from the US. Take your business elsewhere if you don’t know how to treat people professionally!!!
Everything was average just a little too quite for my liking.
Atmosphere: 2
Food: 3
Service: 3
C. Sgroi
Server was not trained on new system, came back after 30 minutes to retake order, even those that he served other tables before us. Food came after 45 minutes and wasn’t good. Avoid this place :(
Atmosphere: 2
Food: 1
Service: 2
Jeff Nave
Very large dining room. Cavernous and cold with no vibe during the week. Weekends are probably different. Food was fast but average. Nothing really special about this place. Service was efficient but not friendly or memorable
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Hash Browns
Lori Coats
I arrived approx 50 mins before closing on a Sunday and staff less than friendly. I was given 1 small juice and no option for refill or did I need anything else to drink. Food had an overabundance of jalapeños. Staff were speaking to each other and using profanity not knowing I speak Spanish. Very unprofessional when you consider it's a public place.
Atmosphere: 1
Food: 3
Service: 1
Jeremiah Mactzul
Holy cow!!!! This place is incredible! The service was fast and friendly and the food was amazing! I got country fried steak and the crunch was insane! You would think with the gravy layered on that it would be a bit soggy but it WAS NOT! 10/10 I will be coming back!!!
I tried to go there today and walked up to the door at 2:07. As we were walking up a lady walked over and locked the door and walked back in. We stood at the door and she looked at us and then opened the door claiming they closed at 2:30. Everywhere their hours are posted says 3pm. I have been in past 2:30 so I know that isn’t true. She had an attitude while walking us to the table and we sat down then got up and left because of how uncomfortable we felt. Unfortunately this isn’t our first experience with her being extremely rude to us. She also seems to be the only waitress there which is unfortunate because of her terrible customer service and horrible attitude. She acts inconvenienced to do her job and you as a paying customer are a hassle to her. I love the food and how close it is but she isn’t worth it. She is extremely unprofessional and unpleasant. Go at your own risk of dealing with someone who hates their job.
We were excited to try this restaurant, and boy were we disappointed. The service from our waitress was terrible. She was more worried about what was going on in the restaurant then taking care of us. My wife had no drink for 20 mins, i had to go up to counter and get one. The food? Cold and comes from freezer, not made fresh. Potatoes were old, sausage was dehydrated and cold, toast you couldn't cut with a knife and black, just very cold and terrible. No pride in their food or service. Managers responded, we bring the food right out when it's put up on server. We'll how can you have hamburger, pancakes, and eggs come out same time? Get a warmer for food. Seven people for breakfast and not one plate except pancakes and wrap were hot. Manager did offer to make food over, but would not trust them to not spit in food. Gave us 10% discount off of 115 dollar bill. Still came to $108. If this is how you care about food you serve and the customers, you will lose the potential of business. Very uninspiring and very disappointed. You are in a business where it's essential to produce good food for a good price with quality service. You failed on both. We all had stomach aches and diarrhea an hour later. We will make a complaint to the health department.
Atmosphere: 1
Food: 1
Service: 1
All of the food was very cold, and we didn’t even get all of what we ordered. The toast was so burnt it was hard as a rock, the waitress was absolutely rude, and never apologized about her attitude when we said something about it. Do not recommend 👎🏽
Atmosphere: 1
Food: 1
Service: 1
We had not eaten here in about 8 years. It used to be a different name. The menu was generous and offered a nice assortment of dishes. I opted for the 2x2x2 which was 2 pancakes, 2 eggs, and 2 sausage links or bacon. The pancakes were delicious and my over medium eggs were cooked perfectly with a nice runny yolk but cooked whites. The bacon was great too. The place was immaculate! The restrooms super clean which I always thinks equates well to what the kitchen must be like. Great price! We will be back!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Pancake, Biscuits and Gravy, Hash Browns
Loved everything about JJs. Great food, service, exceptionally clean. Look at the teapot collection near the ceiling!
Atmosphere: 5
Food: 5
Service: 5
This was our first time coming here and we wont be back. The food was ok. I had an omelete with toast and hashbrowns, they were good. My boyfriend had a breakfast burrito, it was very dry and not very good which is disappointing since that's his favorite. Our server was on her phone the whole time, didn't check on us after she brought out our food until we were finished. We sat with empty drinks for our whole meal.
Atmosphere: 3
Food: 3
Service: 1
Very good for breakfast, fast service food good!!!!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hash Browns
It was a good breakfast. Gold star on knowing what an over easy egg truly was.
Atmosphere: 4
Food: 4
Service: 4
At a loss for words right now after being told to leave the establishment because my husband and I wished to express our experience after multiple issues.
Our Coffee was water (may have been the end of a pot or not made correctly) so we asked for a fresh cup which was much better. We ordered the Big Boy breakfast and Tranditional breakfast and one meal came out significantly sooner than the other (both meals the same type of dish just more food). I patiently waited for my husband to get his food before starting (5mins after receiving mine) and when taking a bite of my sausage link it was completely undercooked to a degree in which I've never experienced (like a mush gooey middle). I took my finger on the other sausage link and pushed down and could smash the link with my finger as well (see photo). I decided to pass on the sausage link and warm it up when I got home to finish the cooking process/firm it up and moved on to my over medium eggs. Now mind you, I am an experienced cook myself and make breakfast food for my guests weekly as well as have worked in several breakfast establishments throughout my life. My over medium eggs were cooked “over easy” with white and clear stringy substance instead of over-medium as ordered. I decided at this point I would finish cooking these as well at home until moving onto my hash browns that I ordered (to be extra crispy) and receiving just the opposite. My husband asked to speak to the manager to discuss these findings because we chose to give our business to this establishment and food is expensive and especially if it is not made correctly. My husband never cursed or became loud but voiced our frustrations just to be told by the female owner that we needed to leave and could not have to go boxes because “we didn't deserve them if we didn't like the food”. We stated several times we wanted our breakfast and wanted to pay for it, we just wanted it cooked and prepared the way we ordered it but we rudely walked away from by the owner after being told countless times to just leave. At this point, we were then chastised by another waitress who intervened and would not allow us to speak, cutting us off just to make excuses for the owners handling of the situation and that the owner gets her feelings hurt and we hurt her feelings (causing her to respond the way she did).
I am mind blown right now. I have been in the service industry and restaurants for over 20 years (serving, management, customer service, etc.) and I am appauled at this entire situation. Never in my life have I ever experienced or witnessed such awful treatment as a customer’s standpoint for asking for things to be prepared/cooked right? We never asked for our bill to be compensated or thrown out or anything for free? We asked for coffee to be coffee and not water, for my eggs to be cooked to the temperature that I was asked I wanted them to be, for my hash browns to be crispy and not mush, and for my sausage to have the consistency of sausage and not cooked oatmeal?
What an experience. The waitress even stated the rent amount they have to pay each month ($18,000) and that the owner can't afford to throw away food with how expensive it is. So I guess that makes it the customer’s problem and we have to eat wrong and undercooked food and take what we get just to keep the management/owners/servers happy and their feelings not hurt. How absolutely ridiculous this all was.
Word of advice- Here in America, we own up to our wrong doings and treat our customers with respect and dignity in the restaurant industry and do not shame our customers for sharing any experience.
Atmosphere: 1
Food: 1
Service: 1
I wouldn’t give 1 star for this establishment. First time dining in and my wife and I were seated at the counter. Ordered coffee and Big breakfast platters each. The coffee tasted like water. We asked for fresh coffee and received it. My wife’s food is brought out and my food wasn’t brought out until 5 minutes later. We asked for the hashbrowns to be extra crispy and they weren’t. The eggs were supposed to be over medium. The whites were runny and still clear and lastly, the sausage was literally mush. By this point, I had lost my appetite. We asked for our food to be corrected and we were asked to leave and made to feel as if we were in the wrong for simply wanting our food cooked correctly. They even refused to give us “to go” boxes. I still offered to pay, but I feel as if they were embarrassed by our experience while seated at the counter in front of other guests. Sadly, we have video and pictures to prove that the other guests were disgusted by how they handed the situation and treated us the customer. All I can say is that I WILL NEVER return here. ZERO customer service skills, etc.. a waitress even had to come up and explain the managers behavior stating she isn’t from the US. Take your business elsewhere if you don’t know how to treat people professionally!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Everything was average just a little too quite for my liking.
Atmosphere: 2
Food: 3
Service: 3
Server was not trained on new system, came back after 30 minutes to retake order, even those that he served other tables before us. Food came after 45 minutes and wasn’t good. Avoid this place :(
Atmosphere: 2
Food: 1
Service: 2
Very large dining room.
Cavernous and cold with no vibe during the week. Weekends are probably different.
Food was fast but average.
Nothing really special about this place.
Service was efficient but not friendly or memorable
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Hash Browns
I arrived approx 50 mins before closing on a Sunday and staff less than friendly. I was given 1 small juice and no option for refill or did I need anything else to drink.
Food had an overabundance of jalapeños.
Staff were speaking to each other and using profanity not knowing I speak Spanish. Very unprofessional when you consider it's a public place.
Atmosphere: 1
Food: 3
Service: 1
Holy cow!!!! This place is incredible! The service was fast and friendly and the food was amazing! I got country fried steak and the crunch was insane! You would think with the gravy layered on that it would be a bit soggy but it WAS NOT! 10/10 I will be coming back!!!
Atmosphere: 5
Food: 5
Service: 5
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