They do not have condiments available. Nor do they have ice that you can access. You have to ask employees to get those things for you.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Sausage Mcmuffin
Timothy Couch
This is by far the worst McDonald's I've ever visited. I live in Abilene and for some reason I keep coming back. I should just break down and drive to Salina, and order from there.
On my most recent visit, I placed an order thru the app with curbside pickup. I arrived, and entered the parking spot number, and waited. And waited, and waited. I watched as car after car was handed their food at the window. After about 15 minutes waiting, I told them I've been waiting, and they asked what my order was. I showed them as I waited more for them to make it. I leave and get home, only to find old fries and old nuggets. I couldn't eat them so i fed them to my dogs. The owner doesn't care, so why should the management and crew.
Atmosphere: 2
Food: 1
Service: 1
Makayla Denton
Terrible customer service. Waited 8 minutes in the drive through, not a word was said to us. We parked on the side and went inside, and then had to wait another 10 minutes inside for them to take our order in there. There were plenty of staff and barely any customers, so not sure what the problem is there. As soon as we walked back out, a couple cars were served immediately in the drive through. We were very respectful and didn’t say anything to them about it, but seriously this is very rude and annoying, nobody even stopped to say “we will get to you in a minute”. There was only one nice lady there with black hair and glasses, pretty young- get her a raise.
Atmosphere: 2
Food: 2
Service: 1
Kurt Bogart
The service here really went downhill. The employees aren't up to speed. Orders are constantly wrong. They remodeled the building and now it's always dark like no one was trained to turn on the lights. Management clearly doesn't care about this location.
Atmosphere: 1
Food: 3
Service: 1
Beattus Thymeattus
I went through the drive through they weren't even that busy with just two cars in line with me. They tell me to pull into a stall. After 20 minutes a worker comes out and tells me they gave my food to someone else after another 20 minutes a teenager who reaks of pot comes out and tells me that the pies I ordered are still in the oven and asks if I still want them I ask if I'll get a refund for them and he says "I don't know probably but you'd have to come in" at this point I figure it'd only be a few minutes and I don't want to argue with these dumb kids for a refund so I tell him I'll wait a few more minutes. Another 15 minutes go by and they finally bring out the pies and I get home only to discover that they forgot my nuggets and the large fries I ordered was less then halfway full. I tried calling to see if I could go back and get the food I paid for but they didn't even answer the phone if I could give zero stars i would
Atmosphere: 1
Food: 1
Service: 1
Melissa Montgomery
The foods always cold or they cheat you on what you order. It doesn’t take long to make the food fresh. They should never make the patties up a head of time and have them stockpiled to throw on a bun. Therefore your getting a cold dry patty It’s simply lazy to not make fresh food. This is Abilene I’m talking about I’ve been to salinas and it’s always better.
Atmosphere: 1
Food: 1
Service: 1
Sade McGowen
Very busy, hard to get counter service they want everyone to use the automated order register. Food is pretty good. Employees seem stressed.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: World Famous Fries
Kortez Crockett
I go there often and my food is usually messed up everytime whether I order through the app or in person, I'm not to worried about it but it'd be nice to not have lettuce on my burger every once in awhile, their mocha fraps are amazing btw
Atmosphere: 2
Food: 2
Service: 4
Justin Hunt
If you're thinking of stopping, don't. Fries don't taste right, soda machine hasn't been cleaned in years, tables not cleaned, all around disgusting likely due to the teenage staff. Just left the mistake of an order which was made wrong on the table and left.
Atmosphere: 1
Food: 1
Service: 1
Kelsey Benzel
Went thru the drive thru with my family for a quick lunch got home and my quarter pounder is barley even cooked!!
Would give zero stars if I could. In the 4 months that I have lived here, I have never had a good experience. Our first visit, the employee with red hair who works drive through got mad because we were missing something and he tossed the item out the window at us. Another time, we waited for 35 minutes inside after ordering for our food. I understand being busy and places are short staffed, but this seemed excessive. Once we got our food, the fries were very soggy and some were still frozen. This morning we ordered on the app to avoid having to wait such a long time. We ordered 30 minutes before we were picking up just to be safe. Upon arrival, we were told that we didn’t order. We pulled up the receipt that showed the order and the location, but we were told they didn’t get it. They were busy, drive through line wrapped around, and people standing everywhere waiting for their orders. We didn’t have time to wait 20-30 minutes so we were told to just cancel it ourselves on the app for a refund. We won’t be back here. I know Abilene does not have many food options but I’d rather avoid this place altogether than endure another terrible experience here. Avoid it. Not worth it.
Darrin Stargate
Terrible food any more, the only thing I get is their egg mc muffin, and that's only when I can get bogo. To many unknowns they put in their food.
Atmosphere: 2
Food: 2
Service: 4
Dan Galloup
Good coffee avg food
Willie Rhudolph
Can’t get the order right, place sucks.
Atmosphere: 1
Food: 1
Service: 1
nicholas arton
Waited over 15 minutes in drive thru had to walk in to get my food. Don’t park someone and then forget about them ridiculous
They do not have condiments available. Nor do they have ice that you can access. You have to ask employees to get those things for you.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Sausage Mcmuffin
This is by far the worst McDonald's I've ever visited. I live in Abilene and for some reason I keep coming back. I should just break down and drive to Salina, and order from there.
On my most recent visit, I placed an order thru the app with curbside pickup. I arrived, and entered the parking spot number, and waited. And waited, and waited. I watched as car after car was handed their food at the window. After about 15 minutes waiting, I told them I've been waiting, and they asked what my order was. I showed them as I waited more for them to make it. I leave and get home, only to find old fries and old nuggets. I couldn't eat them so i fed them to my dogs. The owner doesn't care, so why should the management and crew.
Atmosphere: 2
Food: 1
Service: 1
Terrible customer service. Waited 8 minutes in the drive through, not a word was said to us. We parked on the side and went inside, and then had to wait another 10 minutes inside for them to take our order in there. There were plenty of staff and barely any customers, so not sure what the problem is there. As soon as we walked back out, a couple cars were served immediately in the drive through. We were very respectful and didn’t say anything to them about it, but seriously this is very rude and annoying, nobody even stopped to say “we will get to you in a minute”. There was only one nice lady there with black hair and glasses, pretty young- get her a raise.
Atmosphere: 2
Food: 2
Service: 1
The service here really went downhill. The employees aren't up to speed. Orders are constantly wrong. They remodeled the building and now it's always dark like no one was trained to turn on the lights. Management clearly doesn't care about this location.
Atmosphere: 1
Food: 3
Service: 1
I went through the drive through they weren't even that busy with just two cars in line with me. They tell me to pull into a stall. After 20 minutes a worker comes out and tells me they gave my food to someone else after another 20 minutes a teenager who reaks of pot comes out and tells me that the pies I ordered are still in the oven and asks if I still want them I ask if I'll get a refund for them and he says "I don't know probably but you'd have to come in" at this point I figure it'd only be a few minutes and I don't want to argue with these dumb kids for a refund so I tell him I'll wait a few more minutes. Another 15 minutes go by and they finally bring out the pies and I get home only to discover that they forgot my nuggets and the large fries I ordered was less then halfway full. I tried calling to see if I could go back and get the food I paid for but they didn't even answer the phone if I could give zero stars i would
Atmosphere: 1
Food: 1
Service: 1
The foods always cold or they cheat you on what you order. It doesn’t take long to make the food fresh. They should never make the patties up a head of time and have them stockpiled to throw on a bun. Therefore your getting a cold dry patty It’s simply lazy to not make fresh food. This is Abilene I’m talking about I’ve been to salinas and it’s always better.
Atmosphere: 1
Food: 1
Service: 1
Very busy, hard to get counter service they want everyone to use the automated order register. Food is pretty good. Employees seem stressed.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: World Famous Fries
I go there often and my food is usually messed up everytime whether I order through the app or in person, I'm not to worried about it but it'd be nice to not have lettuce on my burger every once in awhile, their mocha fraps are amazing btw
Atmosphere: 2
Food: 2
Service: 4
If you're thinking of stopping, don't. Fries don't taste right, soda machine hasn't been cleaned in years, tables not cleaned, all around disgusting likely due to the teenage staff. Just left the mistake of an order which was made wrong on the table and left.
Atmosphere: 1
Food: 1
Service: 1
Went thru the drive thru with my family for a quick lunch got home and my quarter pounder is barley even cooked!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Would give zero stars if I could. In the 4 months that I have lived here, I have never had a good experience. Our first visit, the employee with red hair who works drive through got mad because we were missing something and he tossed the item out the window at us. Another time, we waited for 35 minutes inside after ordering for our food. I understand being busy and places are short staffed, but this seemed excessive. Once we got our food, the fries were very soggy and some were still frozen. This morning we ordered on the app to avoid having to wait such a long time. We ordered 30 minutes before we were picking up just to be safe. Upon arrival, we were told that we didn’t order. We pulled up the receipt that showed the order and the location, but we were told they didn’t get it. They were busy, drive through line wrapped around, and people standing everywhere waiting for their orders. We didn’t have time to wait 20-30 minutes so we were told to just cancel it ourselves on the app for a refund. We won’t be back here. I know Abilene does not have many food options but I’d rather avoid this place altogether than endure another terrible experience here. Avoid it. Not worth it.
Terrible food any more, the only thing I get is their egg mc muffin, and that's only when I can get bogo. To many unknowns they put in their food.
Atmosphere: 2
Food: 2
Service: 4
Good coffee avg food
Can’t get the order right, place sucks.
Atmosphere: 1
Food: 1
Service: 1
Waited over 15 minutes in drive thru had to walk in to get my food. Don’t park someone and then forget about them ridiculous
Atmosphere: 1
Food: 1
Service: 1
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