I don’t typically leave reviews, let alone bad ones, but this dunkin has gone so far down hill. Ordered a sandwich that came out cold, asked them to warm it up and was given a new sandwich that was mangled and mushed. The new sandwich didn’t taste good either. We also waited in the drive through for 15 minutes with 3 cars in front of us. 2/10 experience.
Atmosphere: 1
Food: 1
Service: 1
Brandy Hall
Out of bacon and sausage at 8am, ordered the one breakfast sandwich they had and it was completely frozen, rude staff. Wasn’t like this a year ago, new owners???
Atmosphere: 1
Food: 1
Service: 1
Ann stofferan
The staff is always friendly. The store itself is clean, just neglected in being tidy and organized. The food I ordered was ok. I think the egg bites are too expensive. Love the hashbrowns.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Hash Browns
Ray McGeorge
Travel extensively across America (2/4 trips per year between Kansas and New England). This is the only DD I've frequented that charges for pup cups. How sad.
Service: 1
Anthony Dimercurio
Always good
Atmosphere: 4
Food: 5
Service: 4
Maria Gutierrez
The staff is very friendly. My coffee was nice and hot long with my chocolate covered longjohn .
Atmosphere: 5
Food: 5
Service: 5
Kim Smith
Every time I do a moblie order it is never ready! I have to wait 10 minutes for them to fix it, after I get there. The driver thru is faster without pre ordering.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Dozen Donuts, Doughnut
Jessica Nilsen
I applied for a job here a full month ago. I was taken aback by them totally forgetting about both of my interviews! I spoke with them on the phone instead. They said I had the job 10 days ago and I have been waiting for a job purposal. I don't know who has a month to be waiting for them to get their business together? But i do not. I withdraw my application.
Sean Buchanan
A little disappointed that they just cram the donuts in the box…icing all over the place. What a mess. More on the box than on the donut.
Food: 2
Service: 3
JohnRoss Lumbert
Preface: I eat breakfast here everyday and have for 3 years, same order every day. $4-5k in food easy. They were out of Boston Kreme (happens pretty often honestly) and basically every other donut but wouldn’t replace it with a s’mores donut saying there was no way to do or charge for it. Apparently there are new owners threatening to fire the staff for anything like this.
Our order took forever, we dined in and got our drinks quickly, but I had to go up to the counter with my receipt and remind them that we ordered food. They had to keep asking if we wanted alternatives to what we ordered since they were out.
Food: 3
Service: 1
Cody Mac
Every time I go here, something is messed up, and they're usually out of something on our order. The employees refuse to read the order to get it right.
Shannon Crossman
The lady that was at the drive-through was very rude. No customer service skills whatsoever.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Hash Browns, Wake-Up Wrap - Bacon Egg and Cheese, Bagels, Donuts, Doughnut, Assorted Half Dozen or Dozen Donuts, Plain Stuffed Bagel Minis, K-Cup Pods, Stuffed Biscuit Bites, Egg and Cheese, Bacon Egg and Cheese
M Squared
Don't go there in the morning if you're in a rush! You'll need 15 minutes when they aren't busy to sit & wait in drive-thru. Only 2 cars ahead of me & lobby empty. They don't know what they're doing & need lots of training.
I don’t typically leave reviews, let alone bad ones, but this dunkin has gone so far down hill. Ordered a sandwich that came out cold, asked them to warm it up and was given a new sandwich that was mangled and mushed. The new sandwich didn’t taste good either. We also waited in the drive through for 15 minutes with 3 cars in front of us. 2/10 experience.
Atmosphere: 1
Food: 1
Service: 1
Out of bacon and sausage at 8am, ordered the one breakfast sandwich they had and it was completely frozen, rude staff. Wasn’t like this a year ago, new owners???
Atmosphere: 1
Food: 1
Service: 1
The staff is always friendly. The store itself is clean, just neglected in being tidy and organized. The food I ordered was ok. I think the egg bites are too expensive. Love the hashbrowns.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Hash Browns
Travel extensively across America (2/4 trips per year between Kansas and New England). This is the only DD I've frequented that charges for pup cups. How sad.
Service: 1
Always good
Atmosphere: 4
Food: 5
Service: 4
The staff is very friendly. My coffee was nice and hot long with my chocolate covered longjohn .
Atmosphere: 5
Food: 5
Service: 5
Every time I do a moblie order it is never ready! I have to wait 10 minutes for them to fix it, after I get there. The driver thru is faster without pre ordering.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Dozen Donuts, Doughnut
I applied for a job here a full month ago. I was taken aback by them totally forgetting about both of my interviews! I spoke with them on the phone instead. They said I had the job 10 days ago and I have been waiting for a job purposal. I don't know who has a month to be waiting for them to get their business together? But i do not. I withdraw my application.
A little disappointed that they just cram the donuts in the box…icing all over the place. What a mess. More on the box than on the donut.
Food: 2
Service: 3
Preface: I eat breakfast here everyday and have for 3 years, same order every day. $4-5k in food easy. They were out of Boston Kreme (happens pretty often honestly) and basically every other donut but wouldn’t replace it with a s’mores donut saying there was no way to do or charge for it. Apparently there are new owners threatening to fire the staff for anything like this.
Atmosphere: 5
Food: 4
Service: 1
Restaurantji Recommends
Update 5/2024: new employees, great teamwork.
Great experience. Staff was very friendly.
Atmosphere: 5
Food: 5
Service: 5
Our order took forever, we dined in and got our drinks quickly, but I had to go up to the counter with my receipt and remind them that we ordered food. They had to keep asking if we wanted alternatives to what we ordered since they were out.
Food: 3
Service: 1
Every time I go here, something is messed up, and they're usually out of something on our order. The employees refuse to read the order to get it right.
The lady that was at the drive-through was very rude. No customer service skills whatsoever.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Hash Browns, Wake-Up Wrap - Bacon Egg and Cheese, Bagels, Donuts, Doughnut, Assorted Half Dozen or Dozen Donuts, Plain Stuffed Bagel Minis, K-Cup Pods, Stuffed Biscuit Bites, Egg and Cheese, Bacon Egg and Cheese
Don't go there in the morning if you're in a rush! You'll need 15 minutes when they aren't busy to sit & wait in drive-thru. Only 2 cars ahead of me & lobby empty. They don't know what they're doing & need lots of training.
Service: 1
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