I am a regular customer who regularly spends $20 to $30 on getting coffee drinks for the family. Today, I asked for an empty cup. You see, I have a toddler who is a little guy. I was going to give a few sips of a drink. I have got the kids drinks in the past but they are overkill for him. After my $20 coffee purchase, I was told the small empty cup would be $1.09. That's right, over a dollar for an empty cup. I get there is some cost associated with the cup. It is pennies, not dollars. They want me to spend the big bucks on a kids drink that I will throw 95% of it away. I politely told them no thanks on the cup and drove away. It is sad that a business will put making a buck over the value of a good customer. There are 2 other coffee shops in Air City. That said, Scooters just lost a customer over the pennies it would have cost them to give me an empty cup. Business lesson of the day....be reasonable with your customers or they may not be your customers anymore.
Atmosphere: 1
Food: 1
Service: 1
david sorenson
Their coffee is always great. Breakfast items are limited but you not stopping in for the food. Staff is fantastic and customer service is a priority.
Atmosphere: 5
Food: 3
Service: 5
Maurice Thomas
Efficient and very personable staff.
Service: 4
Kerri Koeppen
So happy to have Scooter’s so we can stop to get our favorite coffee on the way to church every Sunday morning! Always great service and friendly faces.
Mykenzie Goff
There’s always fast and friendly service with very tasty drinks!
Atmosphere: 5
Food: 5
Service: 5
Louis Spangler
Love it! I like it better than Starbucks. Drive thru only. So low overhead equals lower
Food: 5
Service: 5
Lonny Wayman
1st time customer and 1st time ever ordering something other than a black coffe.Had a peanut butter crunch blender.I've never had a cold drink before I was thrown for a sudden surprise.I'll definitely do it again.
Service: 5
Amanda Evinger
I love that they offer sugar free options! Lily is the best! So kind and helpful!
Atmosphere: 5
Food: 5
Service: 5
Linda Kromer
Friendly barista at the window! Fast service! Plus a yummy, warm pumpkin muffin with a great latte! Will be back for sure?.
Atmosphere: 5
Food: 5
Service: 5
Wade Kromer
Friendliest business I’ve been at in a long time!! Loved the drink and the employees!
My wife had a pumpkin spice latte that was delicious. She also commented that the service was speedy & friendly. We will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Ginger Waun
Such a pleasant visit, staff were great. Drinks were perfect ! Food is amazing !Will definitely be coming back regularly.
Atmosphere: 5
Food: 5
Service: 5
Baylie Turner
Had a fantastic experience! I stopped by and got an iced white mocha. A simple drink but it was delicious!! Everyone was so nice!! Definitely recommend visiting this location!
I am a regular customer who regularly spends $20 to $30 on getting coffee drinks for the family. Today, I asked for an empty cup. You see, I have a toddler who is a little guy. I was going to give a few sips of a drink. I have got the kids drinks in the past but they are overkill for him. After my $20 coffee purchase, I was told the small empty cup would be $1.09. That's right, over a dollar for an empty cup. I get there is some cost associated with the cup. It is pennies, not dollars. They want me to spend the big bucks on a kids drink that I will throw 95% of it away. I politely told them no thanks on the cup and drove away. It is sad that a business will put making a buck over the value of a good customer. There are 2 other coffee shops in Air City. That said, Scooters just lost a customer over the pennies it would have cost them to give me an empty cup. Business lesson of the day....be reasonable with your customers or they may not be your customers anymore.
Atmosphere: 1
Food: 1
Service: 1
Their coffee is always great. Breakfast items are limited but you not stopping in for the food. Staff is fantastic and customer service is a priority.
Atmosphere: 5
Food: 3
Service: 5
Efficient and very personable staff.
Service: 4
So happy to have Scooter’s so we can stop to get our favorite coffee on the way to church every Sunday morning! Always great service and friendly faces.
There’s always fast and friendly service with very tasty drinks!
Atmosphere: 5
Food: 5
Service: 5
Love it! I like it better than Starbucks. Drive thru only. So low overhead equals lower
Food: 5
Service: 5
1st time customer and 1st time ever ordering something other than a black coffe.Had a peanut butter crunch blender.I've never had a cold drink before I was thrown for a sudden surprise.I'll definitely do it again.
Service: 5
I love that they offer sugar free options! Lily is the best! So kind and helpful!
Atmosphere: 5
Food: 5
Service: 5
Friendly barista at the window! Fast service! Plus a yummy, warm pumpkin muffin with a great latte! Will be back for sure?.
Atmosphere: 5
Food: 5
Service: 5
Friendliest business I’ve been at in a long time!! Loved the drink and the employees!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My wife had a pumpkin spice latte that was delicious. She also commented that the service was speedy & friendly. We will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Such a pleasant visit, staff were great. Drinks were perfect ! Food is amazing !Will definitely be coming back regularly.
Atmosphere: 5
Food: 5
Service: 5
Had a fantastic experience! I stopped by and got an iced white mocha. A simple drink but it was delicious!! Everyone was so nice!! Definitely recommend visiting this location!
Atmosphere: 5
Food: 5
Service: 5
I love this scooters!
Atmosphere: 5
Food: 5
Service: 5
Amazing service!
Atmosphere: 5
Food: 5
Service: 5
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