I was driving and wanted subway but have my toddler in the car. I called to see if I can order over the phone so we could just run in and get it instead of trying to order it with my child hanging all over me. Instead of just telling me they don't do over the phone but do accept online orders, they just hung up. So instead of me being able to pull over somewhere to put in the order, I just had to go in.
Its not about having to change up the order type or taking my son in. It's the hanging up on a customer who was only asking a question that was completely inappropriate and unprofessional. I hadn't eaten yet so I was shaky and couldn't think straight. All they needed to do was say no, online or in person only.
Food: 3
Service: 1
David F
Did online order and waited 20min after time showing would be done.
Atmosphere: 3
Food: 4
Service: 1
Barbara Haden
At approximately 3:10 p.m., Saturday, Sept 28, 2024 we called to place an order to pick up. We were told they didn't know how to take a phone order, so we went in the store as soon as we got to Clay Center. We walked into the store at approximately 3:20. There was one customer seated at a table eating his meal, and another customer waiting for her order. Your employee Jessica was at the counter and I honestly don't know exactly what she was doing, it looked like she might have been refilling maybe meat and or sauce pans. I have spent many years in the foodservice industry and am usually very tolerant of employees who are obviously in training, however, we were never greeted, we waited at least 10 minutes before we were asked for our order. First we ordered 2 footlong roast beef sandwiches on Italian herb and cheese bread. Jessica got the roast beef on the first sandwich and went to the cooler, came back and informed us they were out of roast beef, except for two slices, so we changed the second sandwich to the beast. We asked for provolone cheese and again Jessica went to the cooler only to come back and inform us they were out of provolone. The other person in my party asked them to look again because we doubted that there was no provolone. The young man working did go find provolone, and the sandwiches were passed to the veggie area. I then ordered a 6 in chicken bacon ranch on italaan herb and cheese, which I wanted toasted. As I went to pay I asked if they had the footling cookies. I was assured that they did and I ordered one. A young lady who had just got to work rang up my order, and I paid with my debit card while the young man went to get a cookie from the cooler. Imagine my surprise when he came out of the cooler and announced they were out of cookies and would have to refund the price of a cookie. I will say that although the young lady at the register was uncertain as to how to issue a refund, she did a great job. I left your restaurant at 3:54 pm. I know that as an owner or manager you cannot correct what you don't know is happening when you are not there. To be completely honest, your employees acted as if they had never worked there before this afternoon. I was absolutely not satisfied with our service, and feel that your employees need more training in how to greet and wait on customers. I will most likely not return to your place of business in the near future. The food quality was absolutely acceptable, however the service sadly was not.
Atmosphere: 2
Food: 4
Service: 1
Bre Siemer
Due to technical issues, I was unable to complete my online order. I visited the store to inquire if they would accept the online promotion despite the system being down. However, the store staff informed me that they were unable to do so. I believe this should be accepted as it is an issue with the online system, not with the customer. Employees were very nice and respectful!
Atmosphere: 4
Food: 4
Service: 2
Michael Peerson
Stopped in this evening after a busy day. Service was great. The guys in there were friendly, attentive and helpful and the restaurant was clean. I got my sandwiches quickly even though they were busy. Food was good also. Great to see a small town franchise meeting and exceeding expectations.
Atmosphere: 5
Food: 5
Service: 5
Sally
We ordered online and the sandwiches were incorrect. I called and the manager was extremely rude and seemed to be bothered by my call. I am so sorry that the small town I live in is this overwhelmed that the only outlet they have is to be rude to the customers that support their income ?
Atmosphere: 1
Food: 1
Service: 1
kirby smith
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub Sandwich
J Biery
Delicious as usual
Jerry Biery
Good place to eat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub Sandwich
Ultra 7718
They're always closed in the middle of the week because of "staffing issues" but they won't hire my brother who's never even had a job and has no criminal record. Other kids from his grade with the same level of work experience work there but they won't accept him. They help further the widespread discrimination in hiring in this town. Absolutely unacceptable
Ordered online, when picking up, we realized there was no ice for our sodas. We told them, and they told us the ice machine was broken. We ordered a meal that came with a soda...but no ice? Ok, we can get past that but, the diet coke was out of order and the reg coke was out of syrup. I asked them if we could get a bottle of diet coke. We were told they would have to charge us for it. No thanks, we wont be back
Gregory Harold
As Subway goes,I find it one of the best fast food places here in Clay Center to grab a sandwich.Friendly employees and everything seems to be fresh all the time I go.
James Rosenquist
New menu was great. Very busy and staff was friendly and easy going.
Terry Morse
Pretty good food. One employee wasn't handling the pressure.
I was driving and wanted subway but have my toddler in the car. I called to see if I can order over the phone so we could just run in and get it instead of trying to order it with my child hanging all over me.
Instead of just telling me they don't do over the phone but do accept online orders, they just hung up. So instead of me being able to pull over somewhere to put in the order, I just had to go in.
Its not about having to change up the order type or taking my son in. It's the hanging up on a customer who was only asking a question that was completely inappropriate and unprofessional.
I hadn't eaten yet so I was shaky and couldn't think straight. All they needed to do was say no, online or in person only.
Food: 3
Service: 1
Did online order and waited 20min after time showing would be done.
Atmosphere: 3
Food: 4
Service: 1
At approximately 3:10 p.m., Saturday, Sept 28, 2024 we called to place an order to pick up. We were told they didn't know how to take a phone order, so we went in the store as soon as we got to Clay Center. We walked into the store at approximately 3:20. There was one customer seated at a table eating his meal, and another customer waiting for her order. Your employee Jessica was at the counter and I honestly don't know exactly what she was doing, it looked like she might have been refilling maybe meat and or sauce pans. I have spent many years in the foodservice industry and am usually very tolerant of employees who are obviously in training, however, we were never greeted, we waited at least 10 minutes before we were asked for our order. First we ordered 2 footlong roast beef sandwiches on Italian herb and cheese bread. Jessica got the roast beef on the first sandwich and went to the cooler, came back and informed us they were out of roast beef, except for two slices, so we changed the second sandwich to the beast. We asked for provolone cheese and again Jessica went to the cooler only to come back and inform us they were out of provolone. The other person in my party asked them to look again because we doubted that there was no provolone. The young man working did go find provolone, and the sandwiches were passed to the veggie area. I then ordered a 6 in chicken bacon ranch on italaan herb and cheese, which I wanted toasted. As I went to pay I asked if they had the footling cookies. I was assured that they did and I ordered one. A young lady who had just got to work rang up my order, and I paid with my debit card while the young man went to get a cookie from the cooler. Imagine my surprise when he came out of the cooler and announced they were out of cookies and would have to refund the price of a cookie. I will say that although the young lady at the register was uncertain as to how to issue a refund, she did a great job. I left your restaurant at 3:54 pm. I know that as an owner or manager you cannot correct what you don't know is happening when you are not there. To be completely honest, your employees acted as if they had never worked there before this afternoon. I was absolutely not satisfied with our service, and feel that your employees need more training in how to greet and wait on customers. I will most likely not return to your place of business in the near future. The food quality was absolutely acceptable, however the service sadly was not.
Atmosphere: 2
Food: 4
Service: 1
Due to technical issues, I was unable to complete my online order. I visited the store to inquire if they would accept the online promotion despite the system being down. However, the store staff informed me that they were unable to do so. I believe this should be accepted as it is an issue with the online system, not with the customer.
Employees were very nice and respectful!
Atmosphere: 4
Food: 4
Service: 2
Stopped in this evening after a busy day. Service was great. The guys in there were friendly, attentive and helpful and the restaurant was clean. I got my sandwiches quickly even though they were busy. Food was good also. Great to see a small town franchise meeting and exceeding expectations.
Atmosphere: 5
Food: 5
Service: 5
We ordered online and the sandwiches were incorrect. I called and the manager was extremely rude and seemed to be bothered by my call. I am so sorry that the small town I live in is this overwhelmed that the only outlet they have is to be rude to the customers that support their income ?
Atmosphere: 1
Food: 1
Service: 1
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub Sandwich
Delicious as usual
Good place to eat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub Sandwich
They're always closed in the middle of the week because of "staffing issues" but they won't hire my brother who's never even had a job and has no criminal record. Other kids from his grade with the same level of work experience work there but they won't accept him. They help further the widespread discrimination in hiring in this town. Absolutely unacceptable
Restaurantji Recommends
In and out pretty quick
Ordered online, when picking up, we realized there was no ice for our sodas. We told them, and they told us the ice machine was broken. We ordered a meal that came with a soda...but no ice? Ok, we can get past that but, the diet coke was out of order and the reg coke was out of syrup. I asked them if we could get a bottle of diet coke. We were told they would have to charge us for it. No thanks, we wont be back
As Subway goes,I find it one of the best fast food places here in Clay Center to grab a sandwich.Friendly employees and everything seems to be fresh all the time I go.
New menu was great. Very busy and staff was friendly and easy going.
Pretty good food. One employee wasn't handling the pressure.
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