Not a person in the store at lunch time. No bread was made so no sandwhich for me.
Atmosphere: 1
Food: 1
Service: 1
Patricia Mong
Rude customer service in Goodland and when I tried calling the Colby location, nobody answered. I tried 4 times and no answer
Service: 1
todd wells
They said they couldn't put my dressing in the middle any more so when it's on the bread it makes the bread soggy so driving and eating is hard.not my place to eat any more when driving state to state.
Atmosphere: 4
Food: 2
Service: 4
Jarrod Mathews
I’ve been a loyal Subway customer for over 20 years and always appreciated being able to customize my sandwich. I visited the Colby, KS location on 12/4/2025 around 7:20pm and was told they could no longer add ranch after the vegetables due to “corporate policy.” The employee also made concerning comments about getting written up or fired.
If this is truly a new policy, it’s disappointing. I’ve ordered my sandwich the same way for decades, and being told I can’t customize it anymore really made me reconsider coming back. I hope this was just a misunderstanding. Also was not able to order though the subway all at this location.
Atmosphere: 1
Food: 5
Service: 1
Yoboy
November 23 .25 /9:30 pm sabway men bad behavior with people .
Raul Moreno
Be prepared to wait, the two guys working at night were more concerned about making an online order and immediately told me it’s gonna be a while with an attitude, they were not happy especially the guy with the earrings.
Atmosphere: 4
Food: 3
Service: 1
PKD
10.08.25 at 3 o'clock. Roadtripping. Couldn't get the Subway app to function at the Pilot/Willow location so came here 1.5 easy miles away. Glad we did! Got some of the best service ever at a Subway! It's so nice to see an employee take pride in his work. 2 perfect sandwiches (like he designed them). Since the location was not busy, he even delivered our order to our table! A great employee & a great location. Keep up the good work. It makes a difference!
Atmosphere: 5
Food: 5
Service: 5
Tyler Williams
Came here on September 19 at about 7:20 PM. There are two gentlemen working here. They were great respectful, engaged the customers and conversation don’t fire him. Keep them they were awesome.
Atmosphere: 5
Food: 5
Service: 5
Jazlyn Rashad
Their salads feel refreshing and well put together.
Mary Ennis
I would give negative stars if I could. My family walked in around 2:30 on Saturday July 26 and while trying to decide what to order the woman behind the counter told us they were tired and wanted to get off the line so we needed to hurry up and order. We walked out.
Kate did an amazing job with service and so did her coworker (i didnt catch her name). With ease and friendliness she made our orders. So patient and kind. And the food was the freshest subway I ever had. Totally not expected from a gas station pit stop. Kudos!
Atmosphere: 5
Food: 5
Service: 5
Craig Brewer
The online system was down. App won't load. Ladies were too busy to help customers at the counter. So, just like the gas station, I just left.
Atmosphere: 2
Food: 2
Service: 2
Jim Clayton
The crew did a nice job on my BLT’s !
Atmosphere: 5
Food: 5
Service: 5
Laural La Rae
I recently visited Subway and had a frustrating experience that I feel compelled to share. During my visit, the staff seemed more focused on telling me how to make my sandwich rather than listening to my preferences. This was quite off-putting.
Additionally, I encountered an employee who was bald and exhibited a disrespectful demeanor throughout my interaction. His attitude was less than professional, which made the experience unpleasant.
I hope that management takes this feedback into consideration and addresses these issues. Customer service is essential, and I hope future visits improve.
Thank you for your attention to this matter.
Atmosphere: 1
Food: 5
Service: 1
alevexean
It was a Subway off the highway did not have a whole lot of bread options
Not a person in the store at lunch time. No bread was made so no sandwhich for me.
Atmosphere: 1
Food: 1
Service: 1
Rude customer service in Goodland and when I tried calling the Colby location, nobody answered. I tried 4 times and no answer
Service: 1
They said they couldn't put my dressing in the middle any more so when it's on the bread it makes the bread soggy so driving and eating is hard.not my place to eat any more when driving state to state.
Atmosphere: 4
Food: 2
Service: 4
I’ve been a loyal Subway customer for over 20 years and always appreciated being able to customize my sandwich. I visited the Colby, KS location on 12/4/2025 around 7:20pm and was told they could no longer add ranch after the vegetables due to “corporate policy.” The employee also made concerning comments about getting written up or fired.
If this is truly a new policy, it’s disappointing. I’ve ordered my sandwich the same way for decades, and being told I can’t customize it anymore really made me reconsider coming back. I hope this was just a misunderstanding. Also was not able to order though the subway all at this location.
Atmosphere: 1
Food: 5
Service: 1
November 23 .25 /9:30 pm sabway men bad behavior with people .
Be prepared to wait, the two guys working at night were more concerned about making an online order and immediately told me it’s gonna be a while with an attitude, they were not happy especially the guy with the earrings.
Atmosphere: 4
Food: 3
Service: 1
10.08.25 at 3 o'clock. Roadtripping. Couldn't get the Subway app to function at the Pilot/Willow location so came here 1.5 easy miles away. Glad we did! Got some of the best service ever at a Subway! It's so nice to see an employee take pride in his work. 2 perfect sandwiches (like he designed them). Since the location was not busy, he even delivered our order to our table! A great employee & a great location. Keep up the good work. It makes a difference!
Atmosphere: 5
Food: 5
Service: 5
Came here on September 19 at about 7:20 PM. There are two gentlemen working here. They were great respectful, engaged the customers and conversation don’t fire him. Keep them they were awesome.
Atmosphere: 5
Food: 5
Service: 5
Their salads feel refreshing and well put together.
I would give negative stars if I could. My family walked in around 2:30 on Saturday July 26 and while trying to decide what to order the woman behind the counter told us they were tired and wanted to get off the line so we needed to hurry up and order. We walked out.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Kate did an amazing job with service and so did her coworker (i didnt catch her name). With ease and friendliness she made our orders. So patient and kind. And the food was the freshest subway I ever had. Totally not expected from a gas station pit stop. Kudos!
Atmosphere: 5
Food: 5
Service: 5
The online system was down. App won't load. Ladies were too busy to help customers at the counter. So, just like the gas station, I just left.
Atmosphere: 2
Food: 2
Service: 2
The crew did a nice job on my BLT’s !
Atmosphere: 5
Food: 5
Service: 5
I recently visited Subway and had a frustrating experience that I feel compelled to share. During my visit, the staff seemed more focused on telling me how to make my sandwich rather than listening to my preferences. This was quite off-putting.
Additionally, I encountered an employee who was bald and exhibited a disrespectful demeanor throughout my interaction. His attitude was less than professional, which made the experience unpleasant.
I hope that management takes this feedback into consideration and addresses these issues. Customer service is essential, and I hope future visits improve.
Thank you for your attention to this matter.
Atmosphere: 1
Food: 5
Service: 1
It was a Subway off the highway did not have a whole lot of bread options
Atmosphere: 5
Food: 3
Service: 4
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